Olivieri & Son, Inc

Reading these reviews I noticed a lot of cases where Rocco or anyone from the company did not return calls. This happened to me in 2017. Rocco inspected the crack, gave me a verbal quote and said he would email a written quote. Never got it. Called MANY times and had to leave messages because no one answered the phone. I left a bad review but now it's been taken off. If they don't want the job, be man enough, return the call, and just let customers know. I would have not had a problem with that. Not a good way to build a company reputation. It still upsets me to this day.

Earlier this week Rocco stopped out and gave us a free estimate. We were pleased with his responsiveness and knowledge. However, we set a time for his crew to come out the next day — he said late morning/early afternoon. I took time off from work to be home and they never showed up and never called. I called him numerous times throughout the afternoon (thinking maybe they got held up at a job and giving them the benefit of the doubt) however they never called, never returned any messages, and never showed up to do the job. I called the next morning as well and left another message indicating if I didn’t hear back I was assuming that they do not want my business. He finally called me back late that morning to say he was sick. I expressed my displeasure with the fact that he couldn’t have anyone else on his crew give me a call back so I could go to work and not hang around waiting. Do not recommend, they are not reliable.

My experience with Rocco and crew was wonderful, start to finish. We had a drainage issue with our new (5 year old) house, and learned our drain tile was holding water. Rocco came to our property twice to inspect before repairs, and talked through his concerns with us, going out of his way to call and touch base to review his plan for excavation and explaining his processes. His crew was INCREDIBLY hard working, professional, and had great attention to detail. Not only were they courteous on site, but they maintained my yard and cleaned up beautifully every day. Rocco also served as communication between us and our builder, which could, at times, be a bit tense, given the problems we encountered. The best part of working with Oliveri & Sons is that I knew, from start-to-finish, that Rocco was honest and open with me. There was no sales pitch, there was no cutting corners. We trusted the insight and advice from both him and his son Mark. They're upstanding guys-- the whole crew is. We'd hire again if ever needed (but hopefully they aren't needed!)

Have had to deal with multiple contractors between fixing up the house we just sold and the purchase of our new previously waterproofed house that turned out to have basement leaking issues. I have been talked down to and overcharged by the majority of the contractors because I am a woman. This includes the other company who did the waterproofing and refused to re-evaluate their warrantied work even after 5 conversations with the owner. I have to say it sure was a nice change to work with Rocco Olivieri! He wanted to help find and fix the problem. He actually listened to me when I told him what the problem was. He figured out the cause, then came up with a great cost effective solution. They are super busy and I see why their company is in such high demand!

Once the estimate was done at my house this company showed up to my house without notice. The owner told me he would try and fit my house into to their schedule in the next couple of weeks. I got a call 3 days later from them that they were working on my house, and that the job started that very day. I had no time to prepare. Also, they needed parts picked up for the job I actually went and got them myself which was a 20 minute drive on a Saturday morning while the crew continued to work at my house. The actual job from start to finish took about 3 days, the guys worked hard and long hours I will give them that and everyone was very polite. These guys do work their butts off and work long days. My main complaint and dissatisfaction is the fact that I called the owner 2 weeks after the job was complete to tell him I had a puddle of water after a rain storm. Instead of buying the right cap to fit the 4th drain that needed capped they just cemented over it. He came to look right away and said he would be back in the next week to fix it / tear up the cement, and replace it with the right size cap. Well, after a week of phone tag no one has come to fix it. I made a final call another week later, they told me they would call me the next day on a Friday to confirm a time to come out that Saturday to fix it. It is now Monday and no call received. The owner even said he was writing it in his schedule, and had plain forgotten the week before about my house.... well they forgot again.

It did not go at all.

At first I was very happy with them. They answered my call right away, and came out the following day to take a look at the job. They found a capped off drainage system right where the leak was coming from. For some reason the previous home owner capped it off and ran gutters to drain into the yard instead of the drain. They told me they would check the drain for blockage and clean out if necessary and then connect the gutters to the drain. They never showed up to do the job, I called them the next day to find out why, and they answered immediately and said they had a job go longer than expected. Which is fine, but a phone call would have been nice. So he told me he would call me back in an hour after talking with his son to schedule another time. I never heard back, so I called again 2 days later and left a voicemail. No call back again, i called one more time, and still didn't hear back after 2 weeks. So the job never got done and i was forced to find another contractor to do the work.

They came out, found the problem and fixed it. He was able to work around our pavers and knew exactly what to do. I was impressed with his knowledge and I thought the price would have been twice of what he charged. He was easy to talk to, worked with me on price, created a great atmosphere, and I have nothing but good things to say about him.

They did a nice job. Satisfied. They were within a few dollars of everyone else. They were good. There were six workers. Over a week to complete, and they left it pretty clean.

Rocco, his son and their crew did a great job. They were professional, neat, punctual and thorough. The work the performed was exceptional. My wife and I immediately noticed a difference in our basement (within a few days). They did exactly what they said they were going to do and did try to nickel and dime me when they uncovered issues they weren't aware of initially. I highly recommend their services if you need waterproofing.

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The only reason we gave Rocco the job was because he could do both jobs for one price which seemed like a good deal. He suggested an alternative way to replace the sanitary kitchen drain line in the basement which would save a lot of expense.  I found him because he was doing a similar job two houses away from our house.  When he gave me the quote on both jobs we decided to go with him.  Once he finished the waterproofing he promised to setup a date for the drain line. Mark his son also stopped to make sure we were happy. I told him his dad still needed to replace the kitchen drain line and I took him downstairs to show him what needed to be done. He promised he would remind his dad to get the job done.  Then out of no where he appears across the street at a house to do a larger job instead of finishing  my job that I contracted him for.  After that he just disappeared. First few phone calls he answered with excuses and I tried to be understanding. Then last Thursday night 9/10/15 he answered our call and said he would either be out the next day or would call to arrange to do the job on Sat the 12th.  Have not heard from him since and he will not answer our calls anymore. Meanwhile I have a kitchen sanitary drain line that is about 80% broken and clogged.  We cannot run our dishwasher because it overflows onto the kitchen floor. I made the mistake of giving him a sizeable partial payment for the work he had done and now the remainder is to small to interest him. Should never have paid this guy until he had completed the whole job...

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We called Rocco for an estimate and he came the same day. When we had it done he was able to come the next day which was important when your sewer pipe is clogged up. He brought everything needed and had me come out to view the work. They were done in a few hours and everything was cleaned up. I couldn't be more happy with the professional way things were done and how quickly they could do it.

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I purchased a big deal with this provider, and he came out to look at the job. It was a relatively simple fix, and he told me that he would come back later that afternoon to do the work. He didn't come back, so I called him after a couple of days and he told me that he would come by the following week. The next week, I called him, and he told me he that he would be by that day, but he never showed up.

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It went very well.  They came out quickly for an estimate, and once the weather was workable they took two days to complete the job.  Everything that was moved was put back in its proper place, for example the hydrangea bush, fence, steps, and Air-conditioner.  They did the job right: used stone not dirt, proper plumbing, did all the proper inspections with the city, called for wiring underground, insulation, and proper sealant on the wall.  Once I chose this company, they did all the work.  They didn't cut any corners.  

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Outstanding!! We highly recommend Olivieri & Son. They are very knowledgeable about their craft. They kept us informed every step of the way. Rocco, Mark and John are courteous and professional. They take pride in their work which is rare in today's world.

Our area has had several strong rains in the last few years that have overwhelmed our downspouts.  Water has
been leaking into the basement.  Prior attempts to fix the problem have not stopped the water from entering, and Olivieri was
called on 8/4 to give us an opinion on solving the problem and an estimate for doing the repair.  Rocco Olivieri met with us the same day he was called, and began the repair work one day after we authorized it.  He and his crew worked through several difficult problems caused by the overbuilt construction of our house.  It was constructed in 1965 and previous owners had added thick concrete reinforced with steel rebar next to the foundation.   This took significant time and effort to remove.   Olivieri and crew completed the work we initially agreed upon, but it would not have solved the underlying drainage problem.  Significant additional work - nearly double the original distance -  was done excavating the foundation until good drainage tile could be connected to the new footer tile.  Even though the job was larger and tougher than estimated, it was completed in 4 working days and beat two days of heavy rain that followed.  As we agreed when the additional work was authorized, the cost for the repairs increased also.  At
all times during the repair, Rocco and his crew were helpful, answered our questions, and asked our opinions on options.
So far, the basement is dry and cracks in the block walls have closed from the reduced pressure on the outside.  We are very pleased with the work, and we are now ready to begin additional repair projects in the basement.

We were very happy with the work Rocco and Son did.  Would highly recommend this company. They dug up around three sides of our basement, hauled away the dirt, patched up the cracks in the wall, applied thoroseal, then let it dry overnight and tarred the walls the following morning.   They place new plastic footer drain pipes, 3 cleanouts, reconnected the downspouts and finished it off by filling it in with stone (for better drainage) and topsoil.  All of our questions were answered to our satisfaction.