Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
ADT Security Services logo

ADT Security Services

Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of experience

Services we offer

ADT Pulse® Solutions, Gold Standard Custom Home Solutions, Home Automation, Home Health, Home Security

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
2.25 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
40%
3
0%
2
0%
1
60%
Showing 1-5 of 5 reviews
William F.
Jan 2015
1.0
unknown

Jeff C.
Oct 2014
1.0
$50
My dealing have been with them for almost a year. I have got back into my mothers like because of ulsimers. There was two ways to activate the security system. She was unable to activate with using the key pad or key fob that had numbers. When I called them they said that they couldn't cancel her membership. They said that they will be able to upgrade her to a newer system that will allow me to access her security system with cameras and notification on a smart phone. Once they came out to set it up they noticed that she did not have internet so that they will not be able establish this new system for and extra $30 a month. They ended up extending 2 years to her contract. I have spent countless hours on the phone with them and would not cancel her contract. Even after we got a doctors not One person finally was able to help us and cancel it and would give us some credit for the months that we paid but not able to use the system. They did leave a key pad on the wall and we asked for them to take it back but the said that they did not need to. Once I did take off the key pad they rigged it through the phone and sense she does not their service anymore that took away her phone service as well. When I called them and they told us that sense we no longer have their service it was going to cost us $100. I was able to find a way to get her phone back with no help from them.

I would never recommend them for anyone.

Charlotte R.
May 2012
4.0
Yes, I recommend this pro
$400
They sent a sub-contractor who was rude. He installed the keypad by the back door when I wanted it to be installed at the front door. I could not arm the alarm system after he left because he did not program it right. I was not happy. Another guy from the company came to fix those things. I also think they are overpriced.

JOHN K.
Sep 2010
1.0
After a year and half I had some problems with the system. They had to come out a few times, and and instructions they gave over the phone were inaccurate. They never really fixed the problem. Overall, it was not a good experience.

PHYLLIS S.
Sep 2010
4.0
Yes, I recommend this pro
$300
My concern is we also got the medical alarm along with the burglary alarm system. It took them six visits to get the medical alarm to work correctly. ADT has a two-way phone pad on the wall where you put your code in. When you have a medical alert they are supposed to come over the phone and talk to you. It took them six guys, and each visit lasted about an hour and a half before they finally got it right. I really have a bit of a complaint about them. That was for our house. We also had our daughter?s house done and we paid for her system too. She lives in Akron about a half hour away. We got both the systems the same night. The burglary part was no problem as it worked as it was supposed to. I was very unhappy with the medical alert system. I had it working right last week which was about a month after installation. We didn?t compare their price with that of anyone else as ADT was number one in the nation. That?s why we went with them. I would consider them in the future for burglary alarms, but not medical alarms.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ADT Security Services is currently rated 2.2 overall out of 5.

ADT Security Services accepts the following forms of payment: CreditCard

Yes, ADT Security Services offers free project estimates.

No, ADT Security Services does not offer eco-friendly accreditations.

No, ADT Security Services does not offer a senior discount.

No, ADT Security Services does not offer emergency services.

No, ADT Security Services does not offer warranties.