Your Fireplace Shop

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I went to the store to see what they had to offer. Tom gave me some brochures to take home and look over.  I called and told him what we were looking for. He got some samples in, had them set up and I went back in to look at them.  Placed our order at that time and a tentative installation date was set. I called Tom on Monday of that week (installation) to see if he ha received everything. At that time we discovered some confusion regarding propane vs natural gas. We needed propane and what he had in was natural gas. Tom made some calls and let me know that afternoon that everything would be ready for installation on Thursday, around 2 pm. Paul came out and worked steadily until all three units were installed and working properly. He showed us how to use the remotes to set the temperature, installed the remote holders in convenient locations, and cleaned up the packaging materials. All in all, a good experience and the fireplaces and stove are beautiful in our home, and really put out the heat.

It will not be necessary to visit the showroom of this company or to consider buying a new unit, however. We called a second fireplace company, which sent out a person today. This person drove 25 miles to get here. He came in, took the frame and glass window off the fireplace, examined the fireplace, and determined that some dirt that had fallen into the gas line. He removed the dirt with some equipment he brought in from his truck, and turned on the unit. It immediately worked. No bleeding of the gas line was necessary. For coming out, doing a diagnosis, and completing the job, he charged $90.00. For the employee s time driving here from the Fireplace Shop, 8 miles away. I mailed in a check for $50.00 to cover his time and cost of transportation. I consider my relationship with this company closed.