"[Member Name Removed], we are very sorry that this communication issue has lead to you being unsatisfied. I know that we have been in contact with you to see how we can make things right. Please see your voicemail- John reached out to see what day we can come out to paint the bottom half since we are unable to put siding on it. We hope you consider updating your review once we are completed. Thank you for the opportunity to make this right."

"We do not deny that there were issues with the said job, but we addressed all issues and over a year before this review was written we finished the job at this home. Our company fired the installation crew immediately after the initial install and reinstalled the entire one slope of the roof that had concerns. We addressed all punch-list items that were brought up with the homeowners and did not give a full refund because the job was bad. We gave a discount because there were concerns that we don't normally have and wanted to make it right. Ethically that was the right thing to do. Have a nice thanksgiving, [Member Name Removed]!"

"[Member Name Removed], thank you for taking the time to write us a review about your experience! We appreciate your business and the people you've already referred to us! We are very glad to hear Josh was of help assisting you through the insurance process- Doing it by yourself can be trying! We will be sure to pass along your compliments to Josh and Stacey as well. Thank you again, please let us know if we can help with any projects in the future."

"[Member Name Removed], on behalf of our entire team- Thank you so much for taking the time to tell us about your experience with our company! We are so glad to hear that you're satisfied with the completed look and we hope to get the opportunity to work with you for any projects in the future. Thanks again!!"

"[Member Name Removed], thank you so much for your kind & detailed review! We are SO pleased that your experience with us was a great one. It was a pleasure working with you both and we look forward to working with you the next time you need us!!"

"It was such a pleasure working with you and your husband. Josh and Marvin RAVED about what a great experience they had working on your home. We look forward to working with you again on any future projects! Thanks so much for your kind words, we really appreciate it!!"

"We, at The Third Estimate, appreciate your business and your honest review. Small things can happen in the home improvement process, but we strive to make your experience exceptional and really am glad you are now enjoying perfect, energy efficient windows. We truly enjoyed working with you and look forward to improving your home again soon!"

"Thank you for taking the time to tell our future customers about your experience upgrading your homes windows. We truly believe in our windows and know that we are delivering a quality product at a great price. Thanks again for your business and enjoy the energy savings you probably will see over the next few months!"

"Thank you for taking the time to tell our future customers about your experience with our company. We appreciate your business and really were glad that our company was able to help with the storm damage on your home."

"Thank-you for allowing us the opportunity to have improved your home. We truly value you as customer and are so glad that you are enjoying your new windows. Call us whenever you need any additional home improvement jobs done, we will be glad to help. Thanks again!"

"Mr. [Member Name Removed] thank you for your comments about your recent roof improvement. We have been busily addressing 100's of wind affected homes, that were damaged during the catastrophic storms earlier this year. We realize that your projects start time was slightly delayed, but are glad to have been able to provide you high quality products and installation. We are so very glad that you are happy with the finished result and look forward to working with you and your family again in the future."

"We at The Third Estimate installed the [Member Name Removed] roof in 2013. We came out after installation, went over the installation with the homeowner and fixed any and all concerns that she had. We customarily provide a one year labor warranty and even though she called well outside that time frame (3 years later) we explained to her we would come out and look at her home and fix anything that she was having issues with. She took it upon herself to have a local contractor do work to her home and then send us an invoice. We would have rectified any issues, but are not going to reimburse for work completed by another company. We try to please every customer we do business with and truly are sorry we could not come to a resolution on this matter."

"We are so glad you are enjoying your windows! It sounds like they are already paying for themselves with the heating savings. To hear you say that they are bringing you joy and allowing you to enjoy the views from your home again really is what it is all about for us! Thanks again for being a part of The Third Estimate family and we look forward to working with you for years to come!"

"We spoke with Mr. Moriano and did come out to inspect his roof. We gave him a verbal inspection and refunded the money that he paid for the CAD drawing, since that was not a service we still provide. At this time both our company and [Member Name Removed] have come to a resolution and we hope to work with him in the future."