Campopiano Roofing Inc

I am compelled to share the unfortunate experience that I have had with Campo Roofing of Twinsburg, Ohio. First and foremost if you are seeking an honest and trustworthy company who conducts it's business practices professionally, morally and honestly, please do yourself an immense favor by looking at another company. Trust me when I say that I wish I had gone with their competitors. To begin with, this company does not employ very savory or professional employees. Allow me to begin detailing my absolute nightmare .... On the day that an inspector was to arrive at 7 am, he not only didn't show up or call, but he arrived 3.5 hours later and without an ounce of regret or apology whatsoever. This late arrival necessitated me missing the beginning of my workday and missing out on pay. The critical here is that there was no contact to say he would be arriving so late and most noticeably there was NO APOLOGY. I was completely taken aback by this. After the inspection, next came the scheduled date of the roof installation. It's important for me to point out that I'm caring for my 89-year-old Mother who is a hospice patient. She doesn't have too long to live in this world and it has been an extremely painful journey with her. So, anticipating the arrival of the roofing crew the day of installation, I cancelled the hospice care services I normally would have in place. Additionally, I work from home and had to take this day off from work as I wouldn't be able to work with the sound disruption of a roof installation happening Again, nobody showed up or bothered to contact me whatsoever. It was only after the offices at Campo opened at 9 am that I was then informed that they would have to reschedule my roof install. Again, this lack of professional etiquette and communication was very appalling to me. So, it was at that time I spoke with an employee by the name of Nick Fear. He didn't offer any apologies but then gave every assurance that once we set a future date for the installation, it WOULD HAPPEN. Fast forward to this NEXT SCHEDULED DATE of installation and again, I was up at 6 am in anticipation of the roofing crew to arrive at 7 am. 7 am came and went with nobody showing up and no phone call to apprise me of what the h*** was going on. ?? At around 8:30 am it was then that I received a TEXT MESSAGE indicating that the roofing installation had been cancelled once again. Not a PHONE CALL, an impersonal text message!!!!! The reasoning for the cancellation? Due to forecasted rain later in the day. Understandably so, I WAS LIVID to put it mildly. After the office opened at 9 am I called and again spoke with Nick Fear, the employee who PROMISED ME that there would be no further problems with getting this job started. I was extremely agitated at the lack of professional contact and this was a very tense conversation that was made far worse by Nick's overall "ATTITUDE!" The first thing that was glaringly missing was the lack thereof of ANY APOLOGY whatsoever. NADA! ZILCH! ZERO! When I brought to his attention that again I had made arrangements to miss work and had to cancel hospice care for my dying Mother there wasn't a single word of empathy or any apologies forthcoming. Instead, Nick's immediate rebuttal was to say in a rather snarky manner that "He doesn't control the weather!" When I asked WHY in this world of weather apps and weather channels, I wasn't informed a day in advance he said that wasn't how the operation is conducted. Really? So, it didn't matter to him that I was inconvenienced AGAIN and lost out on significant pay and had to cancel hospice care. Perhaps wrongly, I proceeded to not mince words with him. Afterwards, I made it abundantly clear to Campo management that I wanted NO FURTHER CONTACT with Nick. (Important to point out) Finally, it was agreed that two days later my roof WOULD ACTUALLY BE INSTALLED as the weather was to be beautiful on that Thursday, March 07th. Much to my surprise, a crew consisting of 10 Hondurans showed up and began the roofing installation on that Thursday morning, March 07, 2024. I should mention that these Honduran people did NOT SPEAK ENGLISH AT ALL, much to my displeasure. It made communication virtually impossible. Bright and early a foreman by the name of Jessie arrived to get the "crew" started. Jessie and myself went over the topic of any possible additional costs for extra plywood, he assured me that IF THERE WERE ANY NEED FOR ADDITIONAL PLYWOOD, I WOULD BE NOTIFIED IMMEDIATELY during the install. (MY CONTRACT ALSO assured ME THAT I WOULD BE NOTIFIED IMMEDIATELY to authorize any additional work and charges) Well, guess what ... This WAS NEVER BROUGHT to my attention during the installation and over a week passed before I started being BOMBARDED with emails from Nick Fear. Yep, the same NICK FEAR that I explicitly asked to NOT HAVE ANY FURTHER CONTACT WITH! Nick proceeded with a barrage of "Change Order" emailed Adobe documents for me to sign off on. The cost was an additional $1,003.00 that was being requested from me. This caught me by surprise as NOBODY MADE ME AWARE of additional costs on the day of the installation. My contract stated that if additional supplies / costs were warranted, I would be notified IMMEDIATELY so that I could authorize such additional charges. I then called to speak with one of the owners, Kathy Campopiano. I asked WHY I was not informed of additional costs on the day of the installation? She kept talking over me as I attempted to share with her the many missteps and my well-founded grievances. She said she would need to speak with her team and would call me back. The next day, Kathy emailed me instead. She was fed a line of COMPLETE BS by the field foreman, Jessie. Jessie blatantly LIED to his boss, saying that he did speak to me in person about the additional costs when the plywood was being delivered. This did NOT happen whatsoever. To be transparent, I never had an issue about paying for something I received. My thorny issue is the lack of honesty on behalf of employees and them not following the example set forth in my contract with regards to IMMEDIATE NOTIFICATION of additional charges. An alleged conversation with Jessie?? Very Interesting since I was unable to exit my home with several large blue tarps cutting off access or exit from my home's doors. Sadly, Kathy naturally took the words of her employee over me, the customer who just put over $13,000.00 of my hard earned money into her company's coffers. So, ask yourselves if YOU want to be treated as reprehensibly as I have been? I think most of you would not. The roof install appears to be fine, but everything leading up to that point has been nothing short of disastrous and very costly in both time and otherwise for me. There was one small bright spot. A sales manager by the name of Greg called to speak with me about my concerns. He offered to install a leaf barrier to the gutters on my garage FREE OF CHARGE, an approximate value of $350.00 to $400.00. This entire experience has taken away invaluable TIME for my near-death Mother and myself. Who is going to compensate for this incalculable loss? Certainly NOT the people working with Campo Roofing. If this unvarnished and completely accurate and truthful review SAVES another hapless individual from giving their business and their money to this horrible company then it is worth the time it took to compose all of this. In closing: When a customer brings you their business and their money, they ARE always right. Sincerely, John D. Baumgardner

Absolutely couldn’t dream of a better job! From the first phone call to completion of the project I couldn’t be happier! Outstanding Job!!!

Greg, the estimator for our job identified our problem with the roof after another company misdiagnosed our issue. He thoroughly went over his quote including scope of the job and cost. We were emailed with complete instructions on what to expect when the work began. Someone came out to check the job site answering any questions we had. The workers arrived by 7am each day, taking only a quick lunch break. Every night they totally cleaned up the site. It took 3 days for the roof and 1/2 day for the gutters. The workers were polite, hard working and cleaned up perfectly upon the completion of the job.

Employees were prompt and finished so much work in such a short amount of time. They were very thorough and cleaned up perfectly. I would definitely hire them again!!

Numerous no calls no shows had to get the BBB involved to get them to come fix my roof that was just installed 4 yrs ago. They used the wrong materials when done and our warranty would not allow a transfer to go through without the correct materials being used. This warranty was purchased through campo and they made me get the BBB involved to fix. They ignored me for a total of 5 months and in that time further damage was extended to my ceiling and they claim they are not responsible for that even though when I first called them to install the right materials so I could transfer the new warranty there was no inside damage to the ceiling it was only after 5 months of being ignored that the cracks started to form. Never work with this business it might look good at first but will be a pain later in the long run.

Great work & neatly done!

Fine. Very Good.

Extremely well! We highly recommend Campopiano roofing.

it went great! Ryan is sure he located the roof leak and repaired it. The other Ryan who came to do the job did a great job on replacing the siding around door. I looks better than when it was done to begin with. Ryan, the roofer, said if by chance there would be a leak again, I just need to call them and they would be right out to work again. The roofer had to replace shingle some metal flashing, ice guard and a new j channel for the siding (which he had to fabricate on the site).

Things proceeded very well and communication was excellent. Weather became an issue but they stayed in constant contact with us regarding their continued attempts to complete the work. The roof looks excellent and I am confident in their attention to detail.

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Very well, had some good suggestions.

They were very good to deal with

I wasn't even home when they did the repair. They were in and out, did it and no problems. The person we dealt with was very good. I plan on using them in the spring. They were just very professional, left no evidence that they had done any work other than the work being done. Everything was cleaned up, everything was straightened out, everything was perfect. I really have no complaints about them. They were prompt and it all worked.

Could not have gone better

Received quote that was a little higher than others but not the highest. Selected Campo based on price for materials and service. Although the job was extended due to wet weather over several days, the job was done as expected. The same crew (appeared to be theirs, not contractors) showed up on time each morning and kept the grounds clean during and after the job. Very professional throughout the process and kept me updated when the schedule changed due to weather.

Excellent service. Technicians were very professional and did not leave any mess.

It was excellent! This company is 5 star in my book.They were very knowledgeable, professional,and understanding of the recent house painting job.Everyone one involved was great to work with.Thank you.

Campo has seen us through some tough times. Our prior home in Stow had some design flaws, poor insulation work, and pest issues. They helped us troubleshoot and we used them for full roof tear off and replacement with gutters in 2014 ($11k). They did a fabulous job in 2 days with Amish crew 7 a.m.-4 p.m. We stayed in touch with them and Rob came all the way out to the West side in River to help put a chimney cap on and seal perimeter gaps/flashing after recent purchase ($350).

The initial contact went well. The sales person came out and was very professional. The company used a subcontractor of some sort to do the work. They came as scheduled. We had ordered aluminum gutters. The men who came out wanted to use a plastic part in one place because they did not have the proper aluminum part. I said no so they had to come out another day after the aluminum part came in to install it. Also, one of the gutters was not pitched properly. I could see that an upstairs window that the water was not draining into the downspout because of the improper angle. When they came out to put in the aluminum part they fixed the angle so the gutter drained properly although they were not nice about it and did not admit they had done it wrong the first time. The men were not particularly professional. I had seen one wasp nest near a gutter. They found another one although they did not tell me about it until I asked them. (I had to get an exterminator to take care of that). The price was good for the size of our house.

The crew worked for 2 1/2 days. The arrived on time were very polite respectful, worked consistently, and cleaned the area when done.

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Outstanding! They were superheroes to get this work repaired in January in northeast Ohio. We are victims of a bad contractor and the water coming into our kitchen through the hood vent over a new induction cook top from ice and snow was the final straw. In September, the contractor had installed the wrong type of vent without a damper, failed to attached it to the duct work so the hood fan vented into the attic, used the incorrect duct work, left a gap to the great outdoors, and did not put ice/water shield around the vent so the roof felt also got wet. It was a nightmare to experience water coming in and towels and buckets down on the cooktop until all the snow/ice in the ductwork finally melted. We also had very cold air in our kitchen so water would condense in the vent if we cooked and run back through the hood vent as water. Campopiano roofing sent someone out in two days as soon as the snow cleared to get up on the roof. They took pictures to illustrate all the issues and the repair work both inside the attic and outside so we could be assured that the work was completed correctly. They sent an estimate by email the same day and promptly answered all my questions. The price was very reasonable for all the work they did. Everyone was knowledgeable, courteous, and professional. We highly recommend them.