Rich Roofing
About us
Rich Roofing is a family owned company operating in the Miami Valley Ohio area and we have been in your community since 1965.. Our trucks are in the neighborhood manned by trained roofing professionals and equipped with all the latest technology and new replacement parts necessary for any roofing problem large or small. Our experienced roofing professionals are ready to assist you in completing any roof replacement or repair that you may need. When you are looking to hire a professional Ohio roofing company, give the experts a call at Rich Roofing. Our family will take good care of you.
Business highlights
Services we offer
Ohio roofing contractor, attic insulation, commercial roofing, emergency roofing, gutters / gutter protection, ohio roofer, roof inspection, roof maintenance, roof repairs, roof replacement, roofing systems, siding
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
49% | ||
19% | ||
8% | ||
11% | ||
14% |
"I must apologize for the delayed response time. We have been in business since 1964. We do try to manage all our clients expectations well, however we carry a large waiting list and sometimes people can get frustrated with the lead time. I do hope that the rest of their experience was a great one!"
Got off to a rough start as the crew came from Indiana daily to install roof. Had problems with metal delivery and misplaced deliveries in their yard. Contract was signed in Aug 2011 but due to problems with deliveries, workers, lack of scheduling, project was not complete until Dec 30, 2011.
Since then provider has had a major re-do on employees, procedures and customer service. I have called with a problem of ice caps not being installed as per contract and their attention to the matter was immediate due to a new project manager, Doug. This company has addressed all items and questions I had and were always professional. Those employees and procedures that had caused problems for me in the past are now gone and I am more than pleased with the product and dealing with the new personnel. I would recommend this company as doing a top-notch job now and always addressing the customers concerns immediately. Doug has been a great improvement to the customer service and customer satisfaction area.
As for price, I was not thrilled with the price and felt it was quite high but I am well pleased with the roof and nowadays, you are lucky to get what you paid for! I have a guarantee that will last the lifetime of the structure so I can't ask for more.
I would recommend provider due to the changes that have been made and believe they have a great product which should last longer than I will!
"We are sorry that this homeowner feels they had a bad experience. In reference to working with the insurance company, this file contains extensive emails and phone conversation notes between our representative and the homeowner's insurance company. The scope of loss provided to the homeowner and replacement value given by their insurance company was below industry standard and did not cover the amount of work that was needed. The total on this job was $13,305.87 and only cost the homeowner their deductible. It is unfortunate that they have rated the price to be so poor, however we offer to do insurance work at the rate negotiated with the insurance company. This is especially helpful for homeowners who did not anticipate a roof replacement and receive a new roof for the cost of their deductible, rather than the contract amount. In response to the "day labor", we subcontract our work. All subcontractors are required to carry insurance and worker's compensation, as well as a signed agreement and waiver of lien for every job. The labor warranty given to the homeowner is from Rich Roofing and any warranty work is covered by us. We do not consider our subcontractors to be "day labor", we aim for long term relationships with our qualified subs."
Rich's salesman was very helpful before we sent in the first half payment. After that things went downhill rapidly.
1. They selected lower grade cedar siding with at least 4-5 knot holes per board. Our current siding is virtually knot free. The contract stated to match the existing siding.
2. They didn't use the correct siding board height
3. They didn't match the paint correctly and only applied on coat of paint
4. There were large nearly 1" gaps in the siding in almost every row.
5. They tried to fix the gaps after the fact with massive amounts of calking.
6. They also didn't reattach the flashing on the chimney. It was loose on every side and still isn?t replaced.
7. They were dropping loads of shingles on the roof during construction. As a result, we had significant cracks in the plaster in our ceiling.The worst part is that they lied to my wife and I after the fact. Treating us like we were idiots. First they stated that there aren't multiple grades of cedar siding and what was provided is the best they could get. They argued that cedar is a natural product and they can't be responsible for the wood quality. They also stated that the paint didn't match due to fading. Over time the paint should eventually match as the sun fades the lumber. They even stated this for the sides of the house without any direct sunlight. They also stated that large gaps in siding are common and we should just deal with it.
The most they would do is offer to add another coat of paint. They said with enough paint it would cover up the issues.
I am now getting another estimate to rip out the shoddy incompetent work and replace all the new siding.
"We do not argue this customer's complaint of the cedar siding. Unfortunately the siding that was installed was knotty and did not match. The cost for this job included a full roof replacement, installation of solar power vents and siding repair. We offered to correct the siding for the homeowner and they opted to find another company, therefore we deducted the siding amount from the total job. This review was made 2 days prior to our representative meeting with the customer to discuss any issues. The flashing was corrected during our quality control inspection and we were not made aware of any ceiling cracks. The possibility of that is specifically mentioned in our pre-start checklist, which requires a homeowner's signature. It states that "customer has been informed that normal vibration from the work may cause plaster or drywall blemishes, or nail pops, which are beyond the contractor's control." This possibility can be made worse with cathedral ceilings or lack of attic space. We sincerely apologize to the homeowner for any mistakes that were made through the process."
First of all I've learned the Rich Roofing does little, if any, actual roofing work. They use their local name/address to contract for services, then subsequently sub-contract out all of their work. I had several issues that needed to corrected during the installation due to poor workmanship.
All of the ones I noticed at the time were fixed only after I pointed them out to my job supervisor. He had already looked over the roof and did not mention the issues until I brought them up. One issue I did mention, the amount the shingles overhung the gutters, was not corrected. My job supervisor told me that was now "code" and had to be that way.
The next year I had another company come out to correct what I thought were gutter problems. I was told the gutters were fine, the shingle overhang was allowing water during heavy rains to overshoot the tops of the gutters. After several calls to Rich Roofing, and only after threatening to file a complaint, did I receive a callback.
Two guys came out, acknowledged the overhang was a problem, and in addition, mentioned other deficiencies. One gentlemen actually kept shaking his head in disbelief at the quality of the job. They told me my job supervisor had been dismissed due to poor job performance. Did anyone from Rich come to check my roof to see if my roof had problems as a result? No.
The two guys left with the promise call me back in a few days to set up repairs. I never heard from them, nor would they answer my calls. I emailed both of them about the matter, and one of them, apparently not familiar with "reply to all", sent me a copy of his email to the other guy. In it, he mentioned other roofs with problems that he "doubted were being taken care of".
Weeks went by and after more threats of action on my part, another gentlemen who seemed genuinely concerned came out. Not only did he acknowledge the problems I was now aware of, he pointed out several other issues that would require replacing a large portion of my "new" roof to rectify.
As this was during the winter, he said we might have to wait until spring to make the repairs, but he would be in contact with me. Spring has come and gone, my calls to this guy went unanswered and have not been returned. He apparently now longer works there.
I've been told my 30yr roof likely not under warranty due to improper installation. Rich Roofing apparently had no intention of voluntarily fixing my roof.
I'd like to update my experience. Rich Roofing has just completed a complete removal and replacement of the entire defective roof instead of attempting repairs. My job foreman and job site supervisor were very professional and interested in rectifying the aforementioned problems. The crew that came to my house this time were very skilled and did an excellent installation, many times better than the crew that originally installed the roof. This was what I was expecting originally.
I am very satisfied with the work done this time and only wish that this was the way it had been done the first time. I would give them an "A" for this experience, but overall raised my grade from an "F" to a "C" simply because the ordeal listed in my original complaint should never have occurred, especially the time it took to be resolved.
"We are pleased to hear you had a good experience with our company. We would like to note that we storm nail all shingles, which includes 6 nails per shingle. 4 nails would be acceptable for a 3 tab roof, however Rich Roofing standards are in fact 6. All of our installs meet the manufacture specs, which allows us to maintain certifications for the products we install. Thanks you for your business!"
This work was done as a result of the hail damage last year and I know that everyone of very busy, BUT, they shouldn't have taken on more work then they could handle. It was kind of a nightmare, and not at all professional.
All in all, the process was rather frustrating because of so many different levels of management to deal with and not really knowing who does what job - sales, project manager, crew managers, administration, and crew.. But I do think the roof looks very nice and am happy with it for the most part. Looking back, I wish I would have used a much smaller and truly local company. That is normally how we hire for services - word of mouth and always local people. Rich Roofing was not small or local but rather a large regional contractor. I wish I would have sought multiple bidders but them offering to deal with insuance and even showing up when my insurance adjustor arrived seemed like a good idea but I would not do it that way again. It made me feel like I really should let them do the work for their effort...Higher price and convenience does not necessarily mean better quality and service. I would have preferred to have at least a few of the crew members speaking better English. I do not think I would use them again.
"[Removed member name], I just wanted to respond to your review since you included concern about the size and ownership of our company. We are in fact a small, family owned company that is located in Troy, Ohio. We have been in business for almost 50 years now. The business name is Rich and Sons, Inc and we do business as Rich Roofing, which helps denote the type of work we specialize in. Rich and Sons, includes Eric Rich Sr. and his two sons Eric and Wes. After the big hailstorm, the amount of employees did increase in order to handle the large amount of damaged homes. However, at no time was the company bought out, nor did it merge with any other companies. We are grateful that you chose us to install your roof and are sorry to hear that you have any dissatisfaction. We hold ourselves to a high standard and do our best to let our customers see that. If you have any additional concerns, please feel free to contact our office. In regards to your research on the state website, we will investigate any issues with additional use of our name. Thank you for taking the time to review."
After multiple phone calls and no-shows to check out the problem, a man came out and admitted it was poor quality installation and they would repair it. Nothing happened. After more phone calls and more no-shows, a supervisor came out and also said they would take care of it and they would get back to us. Again, nothing happened. No phone calls or follow ups.
They will tell you they've corrected the problem, people have been let go and things are resolved, but don't expect any service after installation. It still makes me a little angry everytime I hear their ads on the radio, but we've given up on getting the problem resolved and if we have any leaks, etc., we'll probably call another company to fix the problem rather than deal with the warranty.
Please be advised...if you are expecting a high-quality roof or high-quality service because Rich Roofing's price is higher than most, you will be wasting your money. Choose another company with a good rating here on Angie's list and save yourself several thousand dollars and a lot of headaches.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.