Rich Roofing

When they came to put the roof on, only one spoke some English they were all mexico, there was no fore man on the job there from Rich Roofing nobody at all Rich Roofing showed up just this crew some of the things there were suppose to have here I was the  fore man it turn out, I was suppose to get new sky light as part of the job it did not show up luckily I saw that and I know whatever but the biggest thing was I had roof vents electric roof vents in my roof and I no longer wanted them in there and I had different kind vents put outside and when I told the guy the one who spoke some English he knew what I was talking about but anyway I told him I wanted to keep those electric fans my son had an out building that he wanted to use them in and then also some of the long runs I wanted to keep that cause he also wanted use those cause they was nothing wrong with those so anyway occasionally went out they were working here I check on that, I kept remind them I wanted to keep them he had them nicely pile when they finally left I looked out side  and they were gone and the guy that spoke a little bit of English was the last one was kind of getting his truck ready to leave and I ask them where there went and he just blew me off, what they did they took them, they took them with them for strap even though their mine, they actually stole my property okay so anyway and so I called Rich Roofing about it I was really ticked I called Rich Roofing and the guy at Rich Roofing told me well you know they really don't make that much money. So they said that they scrap it and I said that's my fault, why don't you pay them more you know they wouldn't steal my property.

They were very concentrated on their job, taking 2 layers off, prepping the roof, then the new shingles.  The supervisor explained everything to me, asked if I had questions.  Our yard was totally cleaned up when they left. The paperwork part was easy and efficient.

After getting the quote it was 2 weeks later and still had not gotten a date of service. I called them several times over the course f a week because I was always told let me check and I will call you tomorrow. This never happened, I always had to follow up with them. After finally getting an install date a contractor showed up unaware of what of what the job was and did not have the proper equipment. Another gentleman showed up the next day and finally got the job done.

We need a new roof, gutters and down spouts on our 22 year old house.  Our neighbor got a new roof and gutters from these guys (Rich Roofing) a few years ago.  She said they did a good job, overall.   They had to re-do a few things, but took care of the issues, which I believe were relatively minor.   So we got the contractor's phone number from our neighbor and called them for an estimate.  We left a message.  About a week later, one of their managers called us back while he was on vacation.  So this seemed very encouraging.   He seemed like an OK guy and seemed very knowledgeable.  He said he already pulled up a photo of our house on google, took a few measurements from public records, satellite photos, etc., and he would follow up with us after he got back from his vacation.   However, we never talked to these people again.  I called them at least 3 times and left messages over a 3-4 week period.  Nothing.  We gave up and moved on.  A co-worker of mine had a repair job that needed immediate work a few years ago, and he had the same experience.  They said they would be out to look at the problem, but never showed up and did not return phone calls.   We have a decent sized 2-story, 3 car garage, so this would have been a decent sized roofing job for them.   I do not understand why they never followed up.

unknown

Crew cam early in the morning and was done by noon - incredibly fast. They dropped a screewdriver and broke a glass table but compensated for loss. Had some leak problems after but they were fixed.

They did a good job.

Got off to a rough start as the crew came from Indiana daily to install roof.  Had problems with metal delivery and misplaced deliveries in their yard.  Contract was signed in Aug 2011 but due to problems with deliveries, workers, lack of scheduling, project was not complete until Dec 30, 2011. 

Since then provider has had a major re-do on employees, procedures and customer service.  I have called with a problem of ice caps not being installed as per contract and their attention to the matter was immediate due to a new project manager, Doug.  This company has addressed all items and questions I had and were always professional.  Those employees and procedures that had caused problems for me in the past are now gone and I am more than pleased with the product and dealing with the new personnel.  I would recommend this company as doing a top-notch job now and always addressing the customers concerns immediately. Doug has been a great improvement to the customer service and customer satisfaction area.

As for price, I was not thrilled with the price and felt it was quite high but I am well pleased with the roof and nowadays, you are lucky to get what you paid for!  I have a guarantee that will last the lifetime of the structure so I can't ask for more.

I would recommend provider due to the changes that have been made and believe they have a great product which should last longer than I will!

.

We had a bad experience with them because they were refusing to work with our insurance company. We also did not appreciate having the day labor that they brought in and promised that they would not bring in. They were pretty hard-nosed about their product, their price and putting the employees where they were supposed to be. We specifically asked them not to have day labor and they hired them anyways. They actually showed up a day early to do the work and we were having a party.

The insurance paid for some of the services. He was very responsive. He came out and looked at everything that we needed him to look at. He came out multiple times. He also looked at the shutters because there were issues with the shutters. He worked very hard with Statefarm because they were being very difficult. He went out of his way to get it taken care of.

Had a roof vent leaking into the house. He climbed on roof to mainly inspect for hail damage. He said company is effective at handling insurance claims in order to repair hail damaged roofs. He saw the rubber seal on vent wasn't in proper position so he adjusted it. He suggested I replace another vent where rubber was dry-rotted. He said it was easy to do myself and would be $600 approximately if the company sub-contracted the work. I repaired it myself. There was no charge and he was friendly and informative. His main objective, however, was to find hail damage severe enough to require new roof.

Rich's salesman was very helpful before we sent in the first half payment. After that things went downhill rapidly.

1. They selected lower grade cedar siding with at least 4-5 knot holes per board. Our current siding is virtually knot free. The contract stated to match the existing siding.

2. They didn't use the correct siding board height

3. They didn't match the paint correctly and only applied on coat of paint

4. There were large nearly 1" gaps in the siding in almost every row.

5. They tried to fix the gaps after the fact with massive amounts of calking.

6. They also didn't reattach the flashing on the chimney. It was loose on every side and still isn?t replaced.

7. They were dropping loads of shingles on the roof during construction. As a result, we had significant cracks in the plaster in our ceiling.

The worst part is that they lied to my wife and I after the fact. Treating us like we were idiots. First they stated that there aren't multiple grades of cedar siding and what was provided is the best they could get. They argued that cedar is a natural product and they can't be responsible for the wood quality. They also stated that the paint didn't match due to fading. Over time the paint should eventually match as the sun fades the lumber. They even stated this for the sides of the house without any direct sunlight. They also stated that large gaps in siding are common and we should just deal with it.

The most they would do is offer to add another coat of paint. They said with enough paint it would cover up the issues.

I am now getting another estimate to rip out the shoddy incompetent work and replace all the new siding.

unknown

How'd it go? Badly.
First of all I've learned the Rich Roofing does little, if any, actual roofing work. They use their local name/address to contract for services, then subsequently sub-contract out all of their work. I had several  issues that needed to corrected during the installation due to poor workmanship.
All of the ones I noticed at the time were fixed only after I pointed them out to my job supervisor. He had already looked over the roof and did not mention the issues until I brought them up. One issue I did mention, the amount the shingles overhung the gutters, was not corrected. My job supervisor told me that was now "code" and had to be that way.
The next year I had another company come out to correct what I thought were gutter problems. I was told the gutters were fine, the shingle overhang was allowing water during heavy rains to overshoot the tops of the gutters. After several calls to Rich Roofing, and only after threatening to file a complaint, did I receive a callback.
Two guys came out, acknowledged the overhang was a problem, and in addition, mentioned other deficiencies. One gentlemen actually kept shaking his head in disbelief at the quality of the job. They told me my job supervisor had been dismissed due to poor job performance. Did anyone from Rich come to check my roof to see if my roof had problems as a result? No.
The two guys left with the promise call me back in a few days to set up repairs. I never heard from them, nor would they answer my calls. I emailed both of them about the matter, and one of them, apparently not familiar with "reply to all", sent me a copy of his email to the other guy. In it, he mentioned other roofs with problems that he "doubted were being taken care of".
Weeks went by and after more threats of action on my part, another gentlemen who seemed genuinely concerned came out. Not only did he acknowledge the problems I was now aware of, he pointed out several other issues that would require replacing a large portion of my "new" roof to rectify.
As this was during the winter, he said we might have to wait until spring to make the repairs, but he would be in contact with me. Spring has come and gone, my calls to this guy went unanswered and have not been returned. He apparently now longer works there.
I've been told my 30yr roof likely not under warranty due to improper installation. Rich Roofing apparently had no  intention of voluntarily fixing my roof.

I'd like to update my experience.   Rich Roofing has just completed a complete removal and replacement of the entire defective roof instead of attempting repairs. My job foreman and job site supervisor were very professional and interested in rectifying the aforementioned problems. The crew that came to my house this time were very skilled and did an excellent installation, many times better than the crew that originally installed the roof. This was what I was expecting originally.

I am very satisfied with the work done this time and only wish that this was the way it had been done the first time. I would give them an "A" for this experience, but overall raised my grade from an "F" to a "C" simply because the ordeal listed in my original complaint should never have occurred, especially the time it took to be resolved.

They were very helpful in dealing with the insurance company and they did a great job.

They were concerned and friendly over the phone.  He called me right back.  They told me I would have an estimate by Thursday, but I have not been able to get in contact with them.

They did an excellent job. They were very professional. They completed the job quickly and efficiently. We were very satisfied with their service.

They were quick to respond to my needs, fast and efficient. Offered fair price. I recommend them to anyone looking for services

One day in April, 2012, the shingles and associated materials were dropped off in my driveway without notice by Rich Roofing.  I called to ask them what was going on.  The new person (who replaced the person I originally worked with the previous year) stated that he left a message on my phone earlier in the week that they were going to drop them off.  His statement was not true since I received no messages on my phone from Rich Roofing.  This was the start of the downward spiral.  This person said that they were planning on starting the job the next day.  He said he knew nothing about the agreement to call first to set up a time based on my schedule with the patio cover.   I was NOT happy because the patio cover was not yet installed (which was my original plan).  I contacted my paito cover company and they said that they could work to install the patio cover after the roof was completed.  I reluctantly agreed to allow them to install the new roof the next day.  I came home from work the next day and they were busy working on the roof.  None of the workers had Rich Roofing shirts on.  In talking to the foreman, I found out that they were subcontracted by Rich Roofing to do the job.  The foreman was the only person who spoke English (the other workers spoke Spanish).  I discussed by expectations with the foreman and he said that they would do a good job and be finished the next day because they did not have enough ridge vents.  He also stated that they were only roofers and did not do gutter guards (someone else would to them).  They finished up the next day and I went up on the roof to inspect it when I came home from work.  The quality of the shingle roofing job was very good with clean lines.  However, there were a couple of issues.  They did not extend the ridge vents out to within 1-2 feet from the roof edge as was stated on the contract (the old ridge vents came to about 4 feet from the edge), and they used two different types of ridge vents that did not look right together on the roof.  They also reinstalled the old gutter guards!  The old gutter guards extend up under the lower shingle.  I called and complained and I was told to send them pictures, which I did.  After a couple of weeks elapsed, I came home and discovered that they had changed the ridge vents to one type, but did not extend them.  After a few more days, I came home and found a few piles of roof shingle pebbles on my driveway and front courtyard area.  In looking up at the roof, I found that there were several instances of shingles turned up on the bottom row above the gutters like someone lifted them up (I did not go up on the roof).  I called Rich Roofing to complain, and the person said that he would check into it immediately and get back with me to tell me who was there and why.  I never heard another word until their office called in mid-July, 2012 and was checking to see if everything was ok with the job (gave the impression that their work was done).  At this point, I found out that the piles of shingle pebbles were left when another subcontractor hired by Rich Roofing replaced my gutters.  This was NOT a part of the contract; gutter GUARDS were! A couple of days later, the gutter subcontractor came out and put in new gutter guards.  The new gutter guards were the aluminum snap-in kind that replaced the old ones which had extensions that slipped under the bottom row of shingles.  After I came home from work, I went up on the roof and noticed there were 3 torn shingles on the bottom row and 2 areas where shingles were pulled up severely.  I called Rich Roofing to complain again.  By this time, a new person had taken over my account (the third one since I hired this company).  He said that he would send the gutter subcontractor out to clear it up.  I met him within a day or two and he said that the tears were due to the fact that the roofers had nailed down the old gutter guard extensions up under the roof and that they had to lift up the shingles to remove the nails so that they could remove the old gutter guards.  So, at this point, in late July (roof originally installed in April), I had torn and displaced shingles due to removing the old gutter guards that should NOT have been put back on in the first place by the roofers, I had ridge vents that were not extended as agreed upon, and I had new gutters that were not even part of the original contract.  The new person stated that he would take care of it.  Several weeks went by and I heard nothing from Rich Roofing until one day I received an invoice for final payment due.  I called Rich Roofing to complain.  They said that this was part of their normal procedure when they receive final adjustments from the insurance company.  By this time, they had a new person (project manager) to follow my claim.  They said that they would have someone followup on fixing my problems.  After a few more weeks, they brought out their fixit guy who extended the ridge vents closer to the roof edge per original agreement and he also fixed the torn shingles (after two trips since he missed one on the first trip).  The quality of the work by the fixit person was top notch and he was VERY responsive and helpful.  The work was finally finished in mid October.  Overall, this is has not been a good experience, and I cannot in good conscience recommend Rich Roofing to my family or friends.  With that said, however, I believe that Rich Roofing has learned a lot from my episode with them and from the many, many other people who had experiences like mine from Rich Roofing (based on several conversations with the personnel in the office).  They unfortunately grew too fast and took on too much from the May, 2011 hailstorm, and were not ready for the consequences.  I do not believe that they had much experience in handling large scale insurance claims before this and were certainly not prepared for the enormous amount of business they received when they very actively pursued insurance claims.  From my experience, all of their workers for roof jobs are subcontracted out.  This is not ideal, but could work ok if done properly.  Unfortunately, Rich Roofing did not handle it well with very poor coordination with and communication among all of its subcontractors.  They also did not have a good system for assuring things did not slip through the cracks as people came and went (there was much turnover in the office for project managers based on my experience).   Hopefully, they have learned from their many mistakes and have put processes and procedures in place that will not allow something like my situation (and many more like mine) to occur ever again.

Did not go.

From the day I signed a contract with them to the final day of the work, they kept me informed, promptly returned calls and ensured my total satisfaction throughout the entire process. They replaced the roof in early December but had to wait until this past Spring to do the painting and other work.  They were there when they said they would be and the contractors they hired to paint and do the deck did great job. The Rich Roofing project manager kept track of all his subs and ensured I was completely satisfied with their work before the final bill was paid.  The most noteworthy part was this excellent service was provided during their busiest time since this area suffered a great deal of hail damage.  All of their personnel were courteous and careful of my property.

Sales Rep. worked directly with our Insurance Company/Adjuster. Actual work performed in one day. Old singles and paper stripped and replaced using 6 fastners instead of 4. 4 is Rich Roofing standard but we requested 6 per single per Mfg's recommendation (Internet site). Workers cleaned up and did a great job. Reason for the couple of B ratings was the slow reponse of the Sales Rep. on paper work needed for final payment from Insurance Co. Out of pocket money was insurance deductable.

Not going into great detail, it would take to long.  Summary:  No foreman on job to oversee workers (I had to call company to get new skylight sent for job), only one worker spoke a little English, put sun tunnel in wrong spot even though we drilled hole through roof and marked spot with metal rod, flashing job on chimney looked horrible, gutter guards were put in up- side down even though I showed them how they were to be installed (on guards it was written in English "this side up"), when called office to get all this fixed, there seemed to be a big turn-over of employees and communication was sometimes difficult.  After about four months, most things were fixed, but I was wishing that I had gone with someone else.
This work was done as a result of the hail damage last year and I know that everyone of very busy, BUT, they shouldn't have taken on more work then they could handle.  It was kind of a nightmare, and not at all professional.

He told me that he could have someone out to look at my roof the next day.  Well, after ONLY a half hour had pasted two people from Rich Roofing showed up at my house and wanted to inspect the roof.  Naturally they found hail damage and even gave me information on what to say my insurance company so that would pay for the damage.  My insurance inspector did come out and to no one's surprise said there wasn't hail damage.  It was at that time I contacted another roofing company to inspect the roof and they agreed with the insurance company.  They point out that the roof did have some damaged shingles (not from hail damage).