Sylvania Mower Center

"This White/Mtd 2 stage Snowblower was dropped off to our store for service to get the snow blower ready for winter, with periodic troubles with the transmission. This customer was quoted our tune up package of $32.50 plus part plus tax. He was charged a $20.00 deposit because of the age and condition of the unit. Our initial findings found that the recoil rope was broken, the oil was jet black, the spark plug fouled, the scrapper plate worn badly. We repaired the recoil rope to get the engine started to examine the other working components. We found additionally that the carburetor needed to be cleaned for smooth running operation. His transmission worked correctly. We called the customer on 10/9/2014 and advised that his additional work and parts work would leave him a balance of $97.10 if he decided to go ahead with the work. He gave the go ahead. His scrapper plate was back ordered for 10 days, work was completed on 10/23/2014, and the customer was called advising of completion and ready for pick up. He picked up the unit on 10/25/2015 paying the balance of $97.10. We always communicate to the customer what his additional cost are going to be, and what the remaining financial responsibility is going to be at the time of pick up or delivery. This customer paid exactly what he was told he was going to pay at checkout."