All Seasons One Hour offers fully-trained, background checked, and drug tested technicians who are happy to handle any and all of your residential HVAC needs. We are the Toledo franchise of a nationally recognized brand, and we hold ourselves to strict standards of professionalism and excellence. We have offered 100% customer satisfaction for over 45 years. Always on time, or you don't pay a dime!
Residential heating & air conditioning replacement & service, including CO detectors., whole house humidifiers and dehumidifiers. Indoor air quality products
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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71% | ||
19% | ||
0% | ||
0% | ||
10% |
"One of our technicians visited this home and performed our standard Furnace Tune Up and Safety Inspection. Our policy is 100% customer satisfaction, and we have reached out to this customer in order to stand by this. However, for the benefit of Angie’s List members, we’d like to address the issues this customer raised in her review. Our job is to inspect every heat exchanger thoroughly. In order to do this, we have invested in infra-red cameras designed by Shamrock Industries specifically for heat exchanger inspection. These cameras are the latest technology and allow us to catch cracks and holes in today’s compact furnaces which other companies may miss. All our technicians are certified to use these cameras and to inspect heat exchangers. Very few companies in the Toledo, OH area have invested in this level of equipment and training. If we find cracks or holes, it is our responsibility to inform the customer, show them where that defect is, and give them repair and replacement options. We take this very seriously. According to the American Gas Association (AGA), any crack or hole discovered during an inspection is adequate reason for replacement of the heat exchanger or entire furnace. 1.) It is our policy to first check the heat exchanger before continuing with the visit. This accounts for the length of time it took the technician to locate the cracks. 2.) Because a failed heat exchanger is a major mechanical failure, we want the customer to be able to see any cracks or holes. If the faults are not clear to the customer, we will send out another technician to perform another inspection and verify that they are visible. In this case, the customer declined this offer. 3.) The customer is correct in saying that proper maintenance can extend the life of a furnace. However, it is not a guarantee against failure. 4.) It is very rare for a furnace to shut down on its own because of a cracked heat exchanger. It is unlikely that even many cracks or holes would cause it to do so. 5.) A cracked heat exchanger usually does not put carbon monoxide into the living space. Other failures may cause the furnace to produce higher than normal levels of CO. However, if those failures occur and the furnace has a compromised heat exchanger, then carbon monoxide can enter the air stream and be delivered to the living space by the furnace blower. We cannot predict when or if the furnace will produce elevated levels of CO, and if there are cracks in the heat exchanger, the last line of defense against carbon monoxide entering the living space is compromised. If we find a crack or hole in a heat exchanger, it is our company policy for our technicians to turn the furnace off at the power switch or thermostat. Turning the furnace back on is completely at the customer’s discretion. We will never disable the furnace unless carbon monoxide is present in the home. Finally, the temporary space heaters which we offer to customers are electric, and do not produce carbon monoxide. We take our job as HVAC technicians very seriously, and we have invested in advanced equipment and training. Because of this, we stand by our diagnoses and all work which we perform."
"We have refunded the full amount charged to the member for his repair call in 2008. We also performed a thorough check-up of his central air conditioner at no charge to him in May of 2010 to assure him it is capable of adequately cooling his home. Our goal is 100% customer satisfaction."
"Customer did not spend $1800 but only $1059.20*. And as to the flood in her basement, we are not sure as to when the member's basement flooded, certainly not during the time we serviced her in the summer of 2006. On one of the 5 calls we made to her home, she did have a small puddle of water on the floor of the basement, but at no point did we find her basement flooded. We have been in business 42 years, have always carried liability insurance, and if we had somehow caused a flood in her basement, wouldn’t it seem logical that the customer would have told us about this at the time we were servicing her boiler, so we could have taken care of it? *The repairs made on the 15 year old steam boiler were: Cleaning and precision tune up of boiler, replacement of back flow preventor, shut off valve, relief valve, fill valve, added a bleeder valve to radiator in upstairs bedroom, tested system and check all radiators, reversed water feed, and added 2 pints rust raider to system. We also replaced the relief valve under warranty that had failed in September 2006."
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