MASTERS OF LONDON CHIMNEY SWEEPS

$15,000 later, chimney still leaked. Owner charged me $65 an hour to have his daughter stand there on her phone picking up falling mortar to make a color match. I gave him $200 to buy sealant for the outside of the chimney. He never returned. Heed my warning and do not hire.

Estimate was given to 1) line the fireplace chimeny and cap the top; 2)  clean the fireplace and 3)grind out and tuck point areas in the firebox,  the outside of the chimeny, and areas around the homestead including resecurring a loose brick on the side of the house. Mike said he was a Master Mason so we hired him for all of this with an estimate of about 5000..  I couldn't find my estimate the day he alleged to he completed the job but questionned him as to why he didn't tuck point in the firebox. He told me it wasn't necessary or part of the quoted  job.  I discovered later there were  loose bricks in the firebox  & at the same time  I discovered that the ash pit was not cleaned out when he completed  the fireplace cleaning.  When I contacted Mike, he  told me that  cleaning of an ash pit iis never part of the same job.  To clean the ash pit would be another service at $25 per bag of  ash removed from the ash pit which I declined to have done. 1 month later the chimeny cap blew off and when I contacted him  to have the cap replaced, he said he'd be out but 2 weeks later WE reinstalled ouselves because a heavy rain was expected. While up on the ladder we noticed that there were areas Mike did not repair on the upper part of the chimeny.  I called and emailed him multiple times over the passed 3 months. He still has not made an attempt to come back out to the house. Multiple excuses about not having a computer to answer his emails and changing his internet service.  We are so frustrated with the whole ordeal, I have since decided to review the areas he did tuck point .  The new grout is  cracking and seperating allowing water seepage. The brick which was replaced is loose again.  Overall the work is so very disapointing.  As a new home owner I feel like we were taken advantage of.  Mike impressed the fact that he was a Master Mason and came highly recommended by our realator.  What a farce.  My gut is telling me to have everything reinspected. My greatest fear is he may have also taken shortcuts when lining the fireplace which could lead to a fire. We have since stopped using the fireplace. He bad mouthed all the other very prominent fireplace repair companies in the area.........that should have been the warning sign.  Lesson learned:/   I shouldn't have to worry about repairing repairs 4 months later.  

Everything turned out fine. They did it quickly, they got here on time, and they did a good job. They owner, Michael Adkins, has been in the business for nearly 30 years. Their prices were very competitive, and were actually lower than the other estimates I received. I was very pleased with them and would consider using them again.