Hartman Brick & Stone

Tom did a great job. Very honest. skilled and friendly. Could not have asked for better experience. Highly recommend and will gladly use him again.

Excellent. Super nice guy and great work.

(Although this complaint is listed on my account, it is a direct report quoted from my mother. She was the customer in this case.) I was and still am extremely disappointed in the work done by Mr. Hartman. My steps are in worse shape now than they were before he supposedly repaired them. He used cheap concrete to fill all of the spaces between the loose stones. The concrete started loosening from the paces within six months and started falling out within a year of being applied. It continues to fall out to date. My children had the concrete checked to discover whether it was the appropriate product to use for the project. It was not. He took advantage of an elderly woman. Listed in chronological order are the appointments, transactions, and attempted contacts between myself and Mr. Hartman: MAY25, 2017 - Received an estimate from "Hartman Brick & Stone, 1015 Pine Valley Lane #102, Toledo, OH 43615, (419) 540-2100". JUNE 9, 2017 - Signed Contract for Services. MARCH 6, 2018 - called Mr. Hartman because the mortar had started to fall out of the areas he repaired in June. He did not return my call. MAY 10, 2018 - called Mr. Hartman because the mortar had continued to fall out of the areas he repaired in June. He did not return my call. MAY 31, 2018 - called Mr. Hartman. He said that he had been out of town at sister's home and would come and fix/repair steps. He never contacted me or came to my house to repair the steps. JUNE 2018 - called several times - No Answer. Left messages each time which were not returned. I paid a retainer of $500.00 and $1,100.00 upon completion of the work as stated in the contract. I have all of my documents associated with this project. Additionally, I have photos of the current condition of my the steps. NOTE: We attempted to upload a number of photos to show the condition of the steps. None of the photos would upload and they all have a "jpeg" extension.

Thom Hartman's work was professional, thorough and blends in nicely with our 92 year old brick and mortar. He was instrumental in having our address plaque made. Would hire again and highly recommend.

Did work last year in August. Notice that concrete was coming out where he had supposedly fixed it. Made multiple phone calls to him beginning in March of this year. Those calls went unreturned for months. He only responded after threats to report him. He finally came by in June and told me he would make the repairs. As of today, July 18. I haven't heard back from him.

Thom did outstanding work and was very professional. This was the second time Thom has done work for me and I would use him again for any brick or concrete repairs. I highly recommend him.

Excellent. Thom was prompt and responsive. Was willing to spend some time talking over options and advising. Work was good quality and work site kept clean. Repaired a few small areas that I thought were extra for no charge. I would not use anyone else for masonry work. Highly recommend.

Work was good, Thom is easy to work with.

Excellent! Came by scoped the project, within 24 hours had the price for the job. Set a time and approximate length of project. Was very professional - took his time on the project - finished job was fantastic.

Great! Did a very good job and looked as good as new when completed.

He did an excellent job. He explained the repairs he was planning to do to our walkway and how it would keep the the damage from happening again. I f there were any problems he told us to give him a call. I had total confidence in his skills and workmanship. Our questions were thoroughly answered. I feel much safer walking down our walkway now. What a pleasure to have a friendly and respectful person to work with and..... it's good to see our walkway back to beautiful.

Thom Hartman was very responsive and did a great job. The job took a couple of days and included some second story ladder work. He showed up when he said he would and was very easy to work with. I highly recommend him to everyone.

The job went very well and I am 100% pleased with the work.

very well with Thom's help and responsiveness to what we needed done

THOM HARTMAN of Hartman Brick & Stone is the BEST!! He provided a great deal of information on: Cost, products (including area providers), time, best arrangements, what needed to be done before, during and after work was completed and lots and lots of patience for design and installation! We've had a few previous bad experiences with contractors, but having THOM HARTMAN do our patio project has been a wonderful experience! I will most definitely ask THOM to help with all our future improvements!!!!!

Thom provided outstanding service. He was very professional and very punctual. He was on time and easy to arrange things with. He explained everything he was doing and made sure he had performed the job to my expectations. I would highly recommend him and would use him again for any brick and mortar repair.

Thom ended up recommnending that we do not do the work we were suggesting.  I appreciated his sincerety and honesty.  He was not there to recommend unnecessary work and just get paid for something that wasn't needed.  Kudos.

Removed old mortar with grinder and applied new mortar

Thom was a pleasure to work with.  He is a personable guy who obviously knows his stuff.  He was able to repair our front porch foundation with a minimum of brick removal/replacement.  He also did a great job of matching the existing brick.  The result looks terrific.  I highly recommend him.

Was very professional.  Did the major hole filling at no charge.  Recommended that I get the porch leveled before proceeding with the rest of the tuck pointing.  He could have charged me once for the work now and then again when it all cracked out after the porch was leveled.  He didn't do that.  Will definitely use him again to finish the tuck pointing.  He even gave me the names of 2 different companies he trusts to do the leveling.  A1!

He was on time and professional

Never called us back.

They did an excellent job.  The project came in costing less than the estimate, and the end result is very nice.  They came two different times to "dig" and get the area prepped, and his communication was fantastic.  We had one little area of concern, and when we talked to the contractor, he made it right without any question or extra charge.  Very nice job and great contractor.

work looks good

We met a few times before anything occurred. He came to property in Late summer and took measurements and looked at the 'lay of the land' and we talked about what we wanted done overall. About a week later he called back and gave me an estimate on what it would cost.   The following spring we had him come back and firm up price as we wanted to move forward.  He came out again, re-measured. re-estimated cost, etc.  He gave me same price for labor, told me I would have to provide any new materials and gave me a few local suppliers to contact for the supplies.  Said I didn't have to use them but he had worked with these suppliers and they knew him, etc.  I went and got pricing for some new concrete blocks and they were purchased from one of his recommended suppliers.  they were delivered within a few days and I had everything to get the job started.  The stuff sat in my driveway for a week before he was able to come out and begin.  In fairness, he ran into an issue with tearing down the existing wall and needed to call in a friend with a bobcat to rip out some sort of water barrier that was installed improperly.  Once that was done (took about 2 weeks) he started building it up again.  This was a much slower process than I was led to believe- he had originally told me it would be maybe a week total.  It ended up taking almost a month.  A lot of days he just did not show up for whatever reason.  He would be out one day, skip a few days, then come out one day, skip a few more days, etc.  If he would have been out every day to work on it he probably would have been done in a week as he estimated.  
He works by himself, this is a one-man operation and he has no heavy equipment, no truck and no other employees, so if there were ever any need to get supplies, or haul away debris, I needed to do that, which i did a few times. I had to order the new blocks, gravel and other landscaping material and have that delivered.  I also had to pay another local landscaping service to come out and haul away the old landscaping debris that he had pulled out with the Bobcat as he had no way of hauling it away himself.  So that tacked on another $200 or so to the overall cost.   He DID have a friend with a truck that he used to initially come out and haul away the old landscape block though. the same guy came out with the bobcat later on in the project.
After completion, i had a LOT of leftover materials- almost 25% of the original block I ordered were unused.  Seems that the supplier mis-estimated the amount of block he would need.  They ended up coming out and picking it up and giving me a refund though, so that was nice.
The work itself was good quality.  He did a great job and the wall is structurally sound and looks great. I had to call him back after a week or so as I found a few loose blocks on the top of the wall that had not been glued securely and he came out to fix those.  He told me to call him again If i found others and he would come out when he could to adhere them since he carried that product around with him.  I did find more that were loose but I called and never heard back from him, so i just went out and bought some of the adhesive and glued them myself.  It wasn't that big of a deal, i was a bit surprised I didn't hear back though.
I would use this guy again If I had SMALL projects.  I almost think this project was a bit too big for him since he had no truck or equipment to haul or deliver heavy supplies and had to rely on a friend with a truck and equipment when needed.