glass city movers

Horrible dishonest company. Would not recommend to anyone. After a year, our home did not sell so we notified them we were no longer moving. They refused to return our deposit. Stay as far away from this company as you can.

The most disappointing experience I have ever had. The crew of 2 showed up an hour and half late due to a broken down truck, and that set the bar for the rest of the day. 2 movers were sent to move our belongings - in a 2.5 hour time frame all that had been moved were 3 dressers, 2 night stands and a mattress. There were more cigarette breaks being taken (on the truck with our furniture) than work being done. Cigarette butts were left all over our driveway in fact. When we asked the movers why things were taking so long they were extremely combative and argumentative with us - us the PAYING customer. After numerous calls to the office and speaking with the owner - we decided to ask them to just stop and we would have to move items ourselves as we were being charged by the hour. The owner did not like this and threatened to not give us our belongings back that were already on the truck!! We were charged $450 and the few items they had moved were left in our driveway. Never in my existence have I seen such poor business practices. I was truly horrified and felt extremely "taken". I had actually used Glass City in the past and had positive experiences - but they have lost my business permanently and that of everyone I know. I would not recommend this company to my worst enemy as clearly their motto is taking people for everything they can and not even doing the job they were hired to do. Beyond disgusted and disappointed.

Hired to do a local move. Scheduled for a Sunday, never showed up. Hours on their website indicate that they are open Sundays, called all day, no answer. Received a call on Monday stating they didn't have anything scheduled for me and wanting me to reschedule with them. Went with another local mover, who was awesome. Don't waste your time!

My move went terribly. This was my 5th move in 11 years, so definitely not my first rodeo. My first call to schedule was rushed and the person who took my info did not take the time to fully understand the extent of the items I needed moved. As a result, the men that arrived did not bring a large enough truck. (I was willing to give them the benefit of the doubt since I did not strongly suggest that we would need a semi type truck to get our house moved.) The men were going to report back to the scheduler just how much was left to move and the remaining items should have been handled on a second trip (with incremental charges being paid by me - drive time, etc.). That did not happen. Not only did the men show up later than communicated (so they were tired from their earlier job and really did not have enough time to load all of the items and deliver them during reasonable working hours), but again did not bring a large enough truck. As a result my husband and I ended up moving the remaining items ourselves to avoid additional charges by Glass City Movers, as well as rent on our house we were trying to vacate. Not only did the owner never call me back to schedule my remaining items to be moved or apologize for yet the third trip it was going to take because of their improper planning, he never refunded the overcharge on my second move that was promised.

I booked my trailer through UPack, UPack booked the movers to load and unload it through Moving Staffers, and Moving Staffers scheduled Glass City Movers to do the unloading at my destination.
As soon as I reserved my trailer, Glass City Movers was booked to unload at my destination. About a week later I realized the apartment complex I was moving in to would not allow the UPack trailer to be dropped off, so I called Moving Staffers and told them that I would need a shuttle service from the trailer storage facility to my apartment. They had already booked two movers for three hours. So to do the shuttle they added a truck and told me it would be OK if the move took more than three hours, there would just be an extra $100 per hour charge over three hours. I was fine with that.
When we loaded our trailer at the house we were moving out of, we took up more space than expected. I called Glass City Movers to let them know we used 18 feet of trailer space instead of 13. They said that was fine, that their truck was more than 20 feet. I also told them it was going to take way more than 3 hours, and they said that was fine, they will be there until the job was done. 
When moving day came, the two movers they put on the job had no idea what they were getting into. They expected to come unload a trailer with 13 feet of belongings and move on to another job they had scheduled that day. When they called to tell me they were on the way to my apartment, I had to explain again that they needed to meet me at the storage facility first.
The job ended up taking 7 hours, and the movers were exhausted and unhappy and very late for their next job. I would have liked to have them help me arrange the furniture, but they were ready to get the heck out of there so I didn't ask them to stay any longer.
I complained to Moving Staffers and Glass City that they were not prepared, and they both blamed each other. There was very poor communication between Moving Staffers, Glass City, and the guys doing the job.
BEWARE: My main problem with this company is that when I got the final bill, it said they arrived at the storage facility at 9:30am, when they actually arrived around 10:15am. I know because I was sitting in the parking lot waiting for them and I saw their truck arrive. They left at 5:20pm, which they rounded up to 6:00pm! Moving Staffers said I signed off on it, but I did not sign any paper that had a time on it. I didn't realize I couldn't trust them to keep track of the time. When I called to complain, Glass City claimed their GPS said they arrived at 9:30 and left at 6p. They were willing to take 30 minutes off, but it was not enough to cover the difference. I don't know if their GPS was off or they were just inflating the price, but BEWARE. Moving Staffers were equally unhelpful and blamed me for signing off on it.

I would like to share my experiences with American Moving and Storage out of Ft. Lauderdale Florida and Glass City Movers out of Toledo Ohio.
 
·        We were promised a pick up time of between 12 and 4pm on November 4th.  They did not arrive until 6:30 pm and then said they ?forgot? to weigh the truck. They had to drive back out to the freeway to weigh the truck and did not return until almost 8pm. They didn?t finish loading the truck until after 10:30pm .
·        When they arrived they looked around the house and said that we had a lot more things than were on the inventory sheet. The problem was that the truck they sent was not a Semi-truck but a smaller box truck that was already 2/3 full before ever arriving. We had to pick out what was ?most important? to us. We were not given the option of them sending a bigger truck or of having a second truck sent. We had to leave behind things with a used replacement value of $2500.00 such as 2 couches,1 lazyboy chair, Leather chair ,12 inch Table saw,  etc.  Most of these things WERE on the original inventory. I was never followed up with closer to move date to see if my inventory had changed. Several items we ended up leaving behind were on the inventory such as a table saw and antique crocks. This was also a major problem because we were renting that house and we had to leave all of those things in the home. This caused us to lose our security deposit. We asked them if they could at least carry the couches to the curb so the trash company could pick them up and they refused saying they don?t touch anything that is not being moved.  My husband and I have physical ailments and we are unable to lift and carry heavy objects. 
·        The company that arrived was Glass City Movers out of Toledo Ohio. We hired American Moving and Storage out of Ft. Lauderdale Florida. We were told repeatedly that American moving and storage was not a broker. The agent that booked our move got on the phone with me and went over how to look up their company using their Department of transportation number to review for safety, complaints, type of license and insurance information. Never once was Glass City movers mentioned. Their DOT id was not provided for research and review. I did not become aware that they had hired another company to do the move until the day before when I had to make out the check. I feel this was misleading and did not allow me to fully research the company who was actually performing the move. They never mentioned that their company would not be the one arriving at our door.
·        As far as the price goes, I was given an estimate of $1344.99 for 2325 pounds. I was told that was an average weight and it would be dependent of total weight at the end. The end price was $2016.56 almost $700.00 more. I feel like they intentionally give you a low ball estimate lower than other companies so you will book with them and then in the end, the total is always much higher. It felt like a bait and switch. If you refuse to pay the difference, they hold your stuff hostage and won?t give it to you!
·        I did complain verbally and in writing to American moving and storage. We traded emails and phone calls for a few weeks and finally an offer of $100. refund was made. I told them that this was unacceptable for all that we had left behind. They came back and said at first that they would refund us $300  If we would write up our complaint and let them read it before publishing it. The man I spoke to James Scott told me that they were not asking us to lie. They said we could put on paper our experiences but that they wanted to make sure that we did reference the fact that his company did work with us to rectify our issues. I wrote the review and in it I did as he instructed and I mentioned the issues factually but also said the company did work with me.  I emailed the review to  James and he called me several days later after I sent two follow up emails and said that what I wrote was unflattering to his company and NOW I could only get the $300. Refund if I agreed not to publish anything at all! I would have to sign a waiver stating that I would never publish any review or complaints. I said what happened to us being able to tell our side? He said that himself ?we are not asking you to lie?.   The bottom line is they wanted to buy my silence for $300. Bucks!! This is immoral and probably illegal and it is definitely bad business.
·        I would NEVER hire this company again. I would advise you to NOT hire this company. They lie and they cheat and they try to strong arm you into a good review. We lost a bunch of things that we really wanted but had no way to get them down here. My landlord kept my security deposit because all left all of those things in his house! In the end, I told them to stick their $300.00 because the truth was more important. What an unscrupulous bunch of thieves.  I have received nothing for all of my trouble and aggravation.
 

There was a mishap that morning with either staff or truck(not sure), but we were contacted the morning of our move to let us know they wouldn't be able to be there until early afternoon. After discussion on what actions would make the situation right for our moving day schedule, it was decided two staff members as requested would perform our move at a slightly discounted price. Twan and Miguel arrived on time and were professional and worked wonderfully as a team together. They took great care of our things and worked very hard the whole time. I have used this company before and continue to recommend them. They provide a great service at a competive price.

The experience wasn't all that great. It turned out that we kind of got what we paid for. They were not fast and they were paid by the hour so they kind of drug things out a little bit. There was lots of damage to our furniture. We would not use them again.