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Empire Today
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Empire Today offers quality, Hardwood, Laminate, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.217 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 12% | ||
| 12% | ||
| 0% | ||
| 12% |
Showing 1-17 of 17 reviews
Jenny M.
May 2017
From start to finish everything was great. The salesman and installers were awesome, polite and friendly
Response from Empire Today�
"Dear Customer, We are thrilled to hear that both our sales and installation teams made beautiful new floors easy for you! Thank you for sharing!"
Beth C.
Jun 2016
The installers were excellent. The flooring itself is wonderful. The salesman was HORRIBLE! Because of the salesman Dave, we will never give Empire any future business.
The installers were right on time the day of installation. After they had been on scene for about 5 minutes, one came to us and asked if we were having the laminate installed on the landing off of our kitchen. We told him that yes, the landing was part of the price. The salesman had mis-measured so they hadn't brought enough material. Okay, we were fine with that just as long as they were back out within a few days to finish. This all happened on a Monday. That same day we were told, by the salesman, that someone from Empire would be in touch with us that night to schedule an appointment for that. No phone call ever came, so I called them and was told someone would be calling me back. It never happened. The exact same thing on both Tuesday and Wednesday. All the while I'm calling the salesman Dave who keeps lying to me, telling me he's "with a customer" and that he would "call me right back." He never once called me back.
By Thursday I was beyond angry with Empire. I called and spoke for over an hour to a customer service rep named Orlando who went above and beyond for me and I finally heard back from the installation manager. The manager promised me that a crew would be out on Saturday to complete the job. I called him Saturday about noon to inquire as to the installers ETA. He called me back, apologizing profusely, because he had forgotten to schedule someone to do the job. The installers ended up returning on Sunday to complete the job.
Due to the ineptness of the installer and the constant inability to reach someone after the job was semi-completed, I will never shop again with Empire. The floor is nice and we're happy with it, but I want a salesman that won't lie and will go out of his way to make sure that his customer is happy. The I spoke to multiple customer service representatives at Empire, and not a single one of them could help me with anything until I had the luck of contacting Orlando.
Empire needs to take a lesson from this....customer service AFTER the sale is just as important as the sale itself. As I told Dave when he was at our house mis-measuring, if we were happy with Empire we will have them install flooring in the rest of our house. 3 bedrooms, dining area, foyer, stairs and landing. At this point I would not hire empire to lay an area rug.
The installers were right on time the day of installation. After they had been on scene for about 5 minutes, one came to us and asked if we were having the laminate installed on the landing off of our kitchen. We told him that yes, the landing was part of the price. The salesman had mis-measured so they hadn't brought enough material. Okay, we were fine with that just as long as they were back out within a few days to finish. This all happened on a Monday. That same day we were told, by the salesman, that someone from Empire would be in touch with us that night to schedule an appointment for that. No phone call ever came, so I called them and was told someone would be calling me back. It never happened. The exact same thing on both Tuesday and Wednesday. All the while I'm calling the salesman Dave who keeps lying to me, telling me he's "with a customer" and that he would "call me right back." He never once called me back.
By Thursday I was beyond angry with Empire. I called and spoke for over an hour to a customer service rep named Orlando who went above and beyond for me and I finally heard back from the installation manager. The manager promised me that a crew would be out on Saturday to complete the job. I called him Saturday about noon to inquire as to the installers ETA. He called me back, apologizing profusely, because he had forgotten to schedule someone to do the job. The installers ended up returning on Sunday to complete the job.
Due to the ineptness of the installer and the constant inability to reach someone after the job was semi-completed, I will never shop again with Empire. The floor is nice and we're happy with it, but I want a salesman that won't lie and will go out of his way to make sure that his customer is happy. The I spoke to multiple customer service representatives at Empire, and not a single one of them could help me with anything until I had the luck of contacting Orlando.
Empire needs to take a lesson from this....customer service AFTER the sale is just as important as the sale itself. As I told Dave when he was at our house mis-measuring, if we were happy with Empire we will have them install flooring in the rest of our house. 3 bedrooms, dining area, foyer, stairs and landing. At this point I would not hire empire to lay an area rug.
Doug B.
May 2016
I'm very happy with the price, speed and quality. Everyone was very friendly and professional. Thanks Doug.
David N.
May 2016
Love it
Pam C.
May 2016
Installers were on time friendly and professional. Great experience
Laura K.
Aug 2015
unknown
Response from Empire Today�
"We’ve read your review, and we regret the difficulty you encountered in getting your concerns addressed. We never want our customers to be disappointed in our service, and we would like to know more about your experience. We will be following up with you shortly to ensure that everything gets completed to your satisfaction. You can also reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
Crysti E.
Aug 2015
unknown
Response from Empire Today�
"We’re thrilled that you had a positive experience with us, and we hope you’re enjoying the new look and feel of your home! Angelica Snell, Resolution Team Manager"
Veronica F.
Aug 2015
unknown
Response from Empire Today�
"Thank you for taking the time to share your experience. It’s wonderful to know that you enjoyed working with us as a repeat customer. Enjoy the new look and feel of your home!"
Amy R.
Aug 2014
They could have done it the next day but I waited two days due to a prior commitment. They were able to do it right away. The person that came and quoted the job and showed me the samples was there on time. The person that did the installation was very punctual and very professional. They cleaned up after themselves and take their time doing it correctly. They didn't try to rush through it.
Response from Empire Today�
"Thank you for taking the time to share your experience. We love hearing from our satisfied customers, and it’s wonderful to know that everyone you worked with was helpful and professional. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Robin W.
Jun 2014
unknown
Response from Empire Today�
"Thanks for sharing your experience! We love receiving feedback from our satisfied customers, and it’s wonderful to know that your installation went so smoothly and that you’re enjoying the finished product. We always want our customers to be completely satisfied, so please don’t hesitate to contact us if you have any questions regarding the pricing. Thank you. Jeanette Ramey, National Customer Service Manager"
Pat M.
May 2014
They fixed some loose trim areas with no charge. They were very friendly and professional.
Response from Empire Today�
"Thanks for sharing your experience! We’re glad that we were able to help. Be sure to contact us with any additional questions or concerns. Jeanette Ramey, National Customer Service Manager"
Angela R.
Aug 2013
It went very well. They are fast. They do it the next day like they say.
Response from Empire Today�
"It’s wonderful to know you enjoyed your experience and our next-day installation! Thank you for sharing! Rebekah Clerk, National Customer Service Manager"
Norma T.
Jun 2013
Sales person displays sample of laminate floors and carpet. She started pricing very high, when you object to paying such high prices she would call and quot;her bossand quot; and negotiate a lower rate. This goes on until you hopefully reach an agreement. Which is still to expensive. The quality is still pretty good but the sales person measures for more than you need. The best thing about the best experience was the Installers were exceptional. They pulled up the old carpet and padding and took all waste with them. They even moved my furniture. The Installers of laminate floors were in my home for more than seven hours. They did excellent work. They measured and cut precisely. They were respectful and courteous. The carpet Installers were also professional and prompt. I would hire both companies to install flooring , in a HEART BEAT!!!! I receive many compliments on the flooring.
Response from Empire Today�
"It’s wonderful to know that your installation went so well! We’re thrilled that the installers were so helpful and professional and that you’re pleased with the work that was done in your home. However, we always want our customers to be satisfied with their entire experience, and we’d be happy to speak with you regarding any concerns you may have had with the sales experience. You can reach us at 888-588-2315 x4195 or [email protected]. We look forward to assisting you with future home improvement projects. Thank you. Rebekah Clerk, National Customer Service Manager"
Mary F.
Aug 2012
I was not happy with the estimate I received from Empire Today. The woman who came to my home was not professional. She did not come prepared to measure the rooms and when I asked about the free room offer for flooring she mentioned that what I was ordering did not qualify for that offer. She was not listening to what we wanted and kept insisting on hardwood flooring. I would not recommend Empire Today.
Response from Empire Today�
"We were disappointed to read about your experience. We want all of our customers to be happy with their sales appointments and regret this did not happen in your case. We would like to speak with you to make things right, and a member of our management team recently left a message for you. Please contact us back at your earliest convenience; we look forward to speaking with you. – Rebekah Clerk, National Customer Service Manager"
Carol S.
Mar 2012
We had a wonderful experience. They came in. They moved all the furniture's. The installer went the extra mile to make sure he had the right floor. They did a very good job. They moved all the furniture back. They were very courteous and very nice. They were very easy to work with. Their price was in line with everybody else. They were wonderful. The team that installed the floor was great. They went extra mile. They made sure everything was done correctly. I would use them in the future.
Response from Empire Today�
"We’re glad that we were able to exceed your expectations. It’s always wonderful to get feedback from satisfied customers because we pride ourselves on providing world-class service. Thank you for the review and enjoy the new look of your home! Rebekah Clerk, National Customer Service Manager"
James S.
Mar 2011
After they installed it, I asked them to replace and put in a thicker padding. They did this with no hassles and no extra charge. They moved my furniture for me and were very professional. They did a good job and I would definitely use them again.
Betty L.
Nov 2010
They came in and tore up the carpeting and when they did that, they pulled some of the wood flooring away. They brought some different carpets that I picked up, but I did not know that they had torn up part of the floor. I called them the next day and said that I had a big hill in front of the refrigerator and I found more of them. They had put some kind of plaster to cover up the holes they made and when I run my sweeper, I think that the white is coming through. I don’t want any more to do with them. I spent $1000 for an 8 by 20 kitchen for the work they did initially. I would not recommend them to even my worst enemy.
Response from Empire Today�
"Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Someone from our customer service team will contact you to assist."
Licensing
State Contractor License Requirements
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FAQ
Empire Today� is currently rated 4.2 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.