Drain Master

Everything went well except for fixing the hot water faucet in a stand alone claw foot bathtub. The tech, Chris, had trouble getting the valve removed due to corrosion. As a result the valve needed to be replaced. Chris went to a couple of supply places to get a replacement with no luck. He then put the old valve back in, which was now unusable. He told my wife that we shouldn't use the tub because of the bad valve, left the bill and then left. I now had paid $365 and had a tub I couldn't use. I called the owner to see what that plan was. He was very defensive right off the bat telling me that he knew what had happened and that was the risks you take and that things like that happen and it wasn't there fault, all before i could even ask him anything. He said I would need a new faucet. There was no plan for them to follow up with me on what to do. It is unacceptable to me that they pretty much told me that I was on my own from this point on. After going to a plumbing supply house and showing them pictures of the faucet, he said the gold colored faucet I had was a $2000 faucet and the cheapest option would be at least $650. He also told me it looked like a Kohler faucet and that I should contact Kohler to see if they could help, which I did. They were able to send me the replacement valve which cost $77. I was able to install the new valve myself. If I had listened to the owner of Drain Master, I would have been spending at least $650 and then the faucet would not have matched the tub. I think Drain Master should have worked with me to solve the problem and suggest calling Kohler and not just walk away from the problem.

Excellent service

Very happy with service. Had a slowly draining shower and called to schedule a cleaning. They called back immediately (it was a Sunday) and scheduled a cleaning for the next morning. We received a call later that they had openings the same day if we were interested. Plumber showed up shortly thereafter and cleaned the shower drain in under 5 mins. We would use them again for sure

I haven't had any problems since the work was done.

The service tech came out to investigate why I was getting water into my kitchen from my shower. Since it was some caulking that needed replaced, he recommended materials and charged me for a service visit.

I called after lunch and within an hour the nice young man came. It took less than an hour and the job was done. Have had no problems with the drain since.

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Arrived in 15 minutes from my initial call and had sinks draining within 10 minutes. Was prompt, professional, and friendly.

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I called around 4pm on a Friday and Drain Master was there within an hour and a half! I thought I was going to have to deal with a backed up sink all weekend, but they quickly came out and fixed the problem.

Called Drain Master and got a return call from the on call plumber stating he could be there in an hour.  Within that one hour he arrived at my home and within 30 minutes the drain was unclogged.  Plumber cleaned up the work area and even attached a piece of the bathtub we had removed.

I cannot express enough gratitiude and pleasure with the work Bill did!  He was very prompt, fast and explained everything to me.  His price was very reasonable as well.  He saved me lots of money!!  I'll explain.  When i went to bed the night after he fixed the sump pump, I kept hearing the sump pump going off but it had not rained, so i didn't know why it kept going off.  I soon discovered a hose had burst because my son had left the water spigot turned on after using the hose earlier that day.  There was water spraying all down the side of my house and in the grass which is why the sump pump kept turning on.  If it hadn't, we would have had big problems!! Many, many thanks and kudos to Bill's work!!!!

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It was a s***** job that Bill didn't know he was getting into when he told be on the phone he'd do it for $180.  Then when he got there and found out it was a bigger job than he figured, he did it without b*******, a smile on his face the entire time.  When he was done, I asked him how much to make the check out for, and he kept to the $180, even though I kept offering more.
This guy is a class act.  He oozes quality and solid give-a-s*** factor.

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We recently moved to Sylvania and quickly discovered the need for several plumbing repairs. Bill, the owner was prompt and corrected the issues in a professional manner. A week later we discovered two new plumbing issues and once again Bill provided next day service and had us backing in working order. A true professional with fair pricing, great advice and great service

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