Action Sewer & Drain Cleaning
About us
Family Owned with 40 years experience and a 3rd generation company. Office centrally located.
Business highlights
Services we offer
Residential Plumbing Services
Amenities
Emergency Services
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 9% | ||
| 3% | ||
| 0% | ||
| 6% |
"I was NEVER AT THIS HOME. Unfortunately, this is a completely false accusation against my company. It's possible the customer is mixing me up with another company, or trying to hurt me because of my faith in Jesus. It is too bad that angies list allows this to happen to small businesses. They do not check up on reviews and let people write whatever they want. This is not the first time this has happened to my company, but I will continue to provide honest and fair services to this community amidst these and other false accusations, because of my faith, not inspite of it."
The work order was hand written in what I call "hyroglifics". Which is probably why it was difficult to read and I did not notice downspout work had been added to the original work order. After the recent heavy rain I got water in the basement again in the same area as before.I called to company to make sure tne sump pump was working properly. The manager/owner inspected the pump, said it was working ok; but he blamed me for the water in my basement because I did not have my entire basement waterproofed and my downspouts still needs work that they were supposed to do. I was very upset with this company because I relied on their expertise to diagnose my problem and do what was neccessary.I never refused to do anywork. Now their only solution is to dig up the west side of my basement, create a big mess for me to clean up. It would have been so much easier to do it all at the same time. I'm still trying to clean up from the work that was done last year.
The last comment I want to make is when you first contact this company the manager/owner is very pleasant and friendly to you. However if you have a problem their atttude is completely dfferent.They are rude and short tempered. Considering the work that was done in my basement I have no way of know if it was done correctly, short of digging up the floor again and having it inspected.For these reasons I gave them low marks. I would never under any circumstances call this company again or recommend them to anyone. Lastly,They have the audacity to print on their work order in bold letters,"Thank You! God Bless You! The men who performed the work were pleasant and professional my low marks reflect my experience with the manager/owner(Greg).
"In September 2014 it was discussed and recommended with the customer that to alleviate the water issue, her entire basement would need to be waterproofed. Customer only wanted half of the basement done which we did and completed in November 2014. The work in the part of the basement that we completed did not fail during the recent heavy rains we have been having and is still guaranteed. Yes we do have the heart and spirit of having "Thank You! God Bless You!" on our receipts that we are not ashamed of and that will not diminish because of anyone trying to judge someone else. Thank You! God Bless You!"
Steve did a wonderful job of installing this system. I called on Tuesday and they were out on Wednesday at exactly the time they said they would be. In addition to this installation, I asked if he could do anything about a loud gurgling sound that was coming from a newly-installed primary sump pump by a partner company. Though he said it was difficult to resolve that issue with this style of pump, I came home later that day and it was running as quiet as could be. I appreciated their extra effort and professionalism in resolving that issue. I will definitely have Action Drain come again for any service needs I may have.
Licensing
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