The Salesperson (Stephen) is great to deal with, although, at times, very difficult to contact. This is understandable as he is not only managing his Employees but the Sales portion as well. The person who answered the phone when calling was, in my book, the worst Customer Service rep for this company anyone could hire. She was vague and told me lie after lie regarding many aspects of this project. That issue has been resolved. Fortunately, Stephen took care of our issue personally and all worked out for the best! The Installation crew (Rob and his 2 Assistants) were the best! They were cordial, knowledgeable and informed us with every aspect and any changes that needed to be made. They were awesome. In conclusion, Outdoor Installations came through with flying colors and would highly recommend.