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J&J Plumbing Heating & Cooling
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
At J&J Plumbing, Heating, Cooling, & Electric we know that we are only as good as the service we provide. We are a family owned business, committed to our customers. We are licensed, insured and bonded with the State of Ohio. We have been servicing Summit, Portage, Stark and Medina County for over 30 years! J&J Plumbing, Heating, Cooling, & Electric is compliant with all city ordinances, Ohio code, and OSHA regulations.
Business highlights
Emergency services offered
Veteran owned and operated
36 years of experience
Services we offer
& Water Heater Installations., New House Plumbing and Ducting, Remodeling Projects, Rooftop Units Camera Inspection Projects, Service & New Installation - Plumbing Heating & Cooling System Components, Sewer Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.531 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 6% | ||
| 6% | ||
| 3% | ||
| 29% |
Showing 1-25 of 31 reviews
Marshall C.
Jul 2025
Add them out for a service call I've got $824 wrapped up and a repair that broke down 10 days later
Sam B.
Mar 2024
Call 01/24/24 to “JJ plumbing-heating-cooling-electric” – no heat in my house. Technician came 01/25/24, He tells me that circuit board was bad on the furnace, charges $187.00 and tells me that the circuit board will not be available until February. I did not have another choice and waited, without heat in my house, until 01/31/24. Technician came, replaced the circuit board and charged $1,020.00 (On internet price for this circuit board below $500.00). Heater work. 03/01/24 Heater stops working again. I call to company and same technician came and tell me that this is different issue, recommend change parts one by one and give me estimate for $1,493.50 After this statement “change parts one by one” I made the decision to have a second opinion from a different company. Technician from a different company spent 15 minutes cleaning the air suction compartment and the heater worked perfectly, he charged me $80.00. He also explained to me that the first nonfunction of the furnace could be the result of clogging the air suction compartment (during installation of the circuit board, air suction compartment was shaking and open air- flow for a short time), therefore it was unnecessary to replace the circuit board. I do not know what the problem was the first time, but, in my opinion, needs to perform cleaning, prior to replacing expensive components. I am very disappointed by this type of service; it looks to me like misleading the customers and trying to get more money.
Robert S.
Mar 2023
Had to contact the better business bureau to even get a reply from them! My wife and I built our home. J&J did the plumbing for the house. We moved in March of 2021. We were noticing an odor of gas from our upstairs furnace. We called the gas company who said the found a leak and its from where the attachment was made to the furnace. They stated that this was just a poor fitting and was not put together correctly. The guy said this issue doesn't just happen that quickly in a home. He said it was barely noticeable because it was contained in an upstairs closet we never open since its just the furnace inside there and was just below explosion levels. They shut off our gas to that area. We contacted our builder who said it needs to be handled through the plumbing company since they should warranty it since its their work. I call J&J who sent someone out. The guy from J&J agreed that it was not put together well and that is what caused the leak. It was too new to have the type of leak it did and was right at a connection point. Especially since its in an area that no one can get to and mess with. I have called a few time as well as text messages to have a manager call me because I do not feel I should pay for this being multiple people including their own employee said its not something that just happens that quickly after being installed. I was charged almost 900 dollars and there is also a bunch of blue stuff in multiple spots now in my carpet I am unable to get out. Again my issue is the cost for what was not done right in the first place and also that I have attempted to talk to a manager or someone about this issue however I have not received a call back or any communication from them and its been well over a month now.
Response from J&J Plumbing Heating & Cooling
"I’m very sorry [Member Name Removed] that you feel that way about our company. Unfortunately a few pieces: 1. We have records of inspections passed from our original install. This would not have been passed if there was a gas leak. The inspection was done by us and the gas company. 2. Sadly your warranty was a one year warranty and now 3 years after you've moved in; it is not covered. 3. The Technician gave all pricing upfront and in writing before starting the work and both parties agreed and signed. It wasn't until a week later that you called to complain about price. 4. Our manager called , left a voicemail , and texted only to find that you don't want to talk to us and asked us not to call. You texted our manager that "this is no longer a money issue". We want to respect what you asked. I'm very sorry about your experience [Member Name Removed]."
Janet K.
Oct 2022
Greg and Jason were friendly and efficient when fixing the problem. Greg informed me BEFORE the actual work started what was going to be done and approximately how much it would cost. Definitely the right people for the job.
Gerard M.
Jun 2022
very well-- Technician -- Greg-- was very friendly, professional, and competent. Problem solved.
Lauren N.
Jun 2021
J&J was a total LIFE SAVER for us. I’m embarrassed of how many service call fees we paid before we finally got Nathan on the phone. He came out and instantly not only was finally able to figure out our issue, but offered to do it right then and there. Don’t be like us and waste money on service fees, call J&J to get it right the FIRST time!
Clare B.
Jun 2021
We absolutely loved the service. Greg came out and was able to snake a slab tub drain that three other plumbing companies had told us prior couldn’t be done. Would 100% give these guys a cal again! Great service!
Cindy B.
Jun 2021
Great service! Very professional and knowledgeable. Would definitely recommend J&J and use them again. Love the Diamond Club program that they offer.
Ricky B.
Jun 2021
It went perfectly! Every experience I’ve had with J&J has been wonderful. They are timely, polite, and do great work. I strongly recommend using them.
Doug M.
Jun 2021
They were great and easy to get ahold. I needed a clean and check. The price was affordable and the service was excellent. I will definitely be calling back for any services needed.
Robert K.
May 2017
The two guys showed up unprepared and with out copper pipe! The spent 1.5 hours just dicking around. The job took about 15 minutes if you took your time. The had to drive out somewhere because they did not have their tools or supply's. Then they made the job seem like it was going to be really difficult and challenging. They clearly thought I was an idiot. The best part was that they left tools here along with a mess for me to clean up.
Response from J&J Plumbing Heating & Cooling
"I truly am sorry for this. I was unaware of this issue. Please don’t hesitate to call our office at 330-688-1220 to discuss this job. We are a company that strives for greater service and we hold high respect for our customers. Please call so we may resolve this issue."
Maureen O.
Feb 2017
Very pleased.
Response from J&J Plumbing Heating & Cooling
"I remember taking this call. The Customer was very pleasant to work with. Dave turned around on his way home to take care of here problem. We Take great pride in our technicians work, and we look forward to working with you in the future."
KATHY L.
Mar 2016
HOt water tank was not keeping water warm. Service guy stated all we needed to was turn up the thermostat. WRONG. I needed to have the water tank flushed. Charged 125.00 . I had to call someone else to finish the job.
Response from J&J Plumbing Heating & Cooling
"This job and review occurred prior to the sale of J&J back before 2017. J&J Plumbing, Heating & Cooling is under new ownership and a new management team. Exceptional Customer Service is our goal - the company will do everything it can to ensure top quality service. I ask this disgruntled customer, and all other potential customers out there, to come back and give us a try. You will not be disappointed."
Cynthia T.
Nov 2015
unknown
Response from J&J Plumbing Heating & Cooling
"Thank you being a fantastic customer! We appreciate the review, and we look forward to assisting you in any matter plumbing or heating."
Patricia S.
Mar 2015
Scott arrived on time, was courteous and professional. Immediately upon seeing my water heater, he informed me that it was not up to code and that a thermal expansion tank would have to be installed on the water heater. Also missing was a gas line drip leg.
Some of the copper pipe had to be replaced because it was 1/2" and should have been 3/4". (My house is 90 years old, so things are rarely as they should be). Scott took the time to explain what he needed to do, then went to work on draining the old tank, removing it, and installing the new one. When he finished, he cleaned up the area and showed me how to light the pilot if it should ever go out.. I am very satisfied with the work, and would hire this company again.
My only criticism would be that when I called the company to get a price, I informed them that my current water heater was 14 years old. I was given a quote of $700. The possibility of needing a thermal expansion tank at an additional cost of $110, was never mentioned. After talking with Scott, I believe that was an oversight, but wanted to bring it to your attention.
Some of the copper pipe had to be replaced because it was 1/2" and should have been 3/4". (My house is 90 years old, so things are rarely as they should be). Scott took the time to explain what he needed to do, then went to work on draining the old tank, removing it, and installing the new one. When he finished, he cleaned up the area and showed me how to light the pilot if it should ever go out.. I am very satisfied with the work, and would hire this company again.
My only criticism would be that when I called the company to get a price, I informed them that my current water heater was 14 years old. I was given a quote of $700. The possibility of needing a thermal expansion tank at an additional cost of $110, was never mentioned. After talking with Scott, I believe that was an oversight, but wanted to bring it to your attention.
Response from J&J Plumbing Heating & Cooling
"Scott is a great technician, and we take [Member Information Removed] pride in having him on the team. Thank you being a fantastic customer! We appreciate the review, and we look forward to assisting you in any matter plumbing or heating."
Cynthia T.
Feb 2015
They are honest and when they say they are going to be there at time they are going to be there that's when they are there. They are great.
Response from J&J Plumbing Heating & Cooling
"Thank you being a fantastic customer! We appreciate the review, and we look forward to assisting you in any matter plumbing or heating."
Sandra S.
Aug 2014
I called J and J after my regular plumber was unable to come out for 3 days. They answered promptly and came out within 3 hours. The employee was very professional, and fixed the leak quickly for only a service call charge. I would definitely use them again.
Response from J&J Plumbing Heating & Cooling
"Thank you being a fantastic customer! We appreciate the review, and we look forward to assisting you in any matter plumbing or heating."
Mark L.
Jan 2014
It was an extremely messy job in a crawl space, workers were very professional and friendly. They offered several suggestions to save me cost and they were very willing to go the extra mile.
Response from J&J Plumbing Heating & Cooling
"Here at J&J Plumbing we are always ready to go that extra mile Thank you being a fantastic customer! We appreciate the review, and we look forward to assisting you in any matter plumbing or heating."
Cynthia T.
Jan 2014
I thought they were very honest. The man told me the water heater in about two years will be absolute but it is working fine. They cleaned up well and even cleaned up things that was not their mess. I was very pleased with the service.
Response from J&J Plumbing Heating & Cooling
"Thank you being a fantastic customer! We appreciate the review, and we look forward to assisting you in any matter plumbing or heating."
Lori S.
Jun 2013
I called to get a quote for preventative maintenance on cutting tree roots from our sewer line. This is something we have done every other year. I was told on the phone that they couldn't give me a quote over the phone, it depended on how long my sewer line was and they needed to see the job before they could quote me. So I scheduled them to come out that same day for a quote. A plumber and his young helper showed up and quoted $199 which I though was really high. We have had it done in the past for around $100. I told them this and was not going to hire them to do the work. I was then told I owed $50 for a and quot;quote feeand quot;. What a racket! I was NOT told that on the phone, or I would never had them come to my house. I called the owner, Jerry, while the plumbers were still there. He said that I owed the quote fee, but would lower the price to $140 for the job if we hired them. Being naand iuml;ve, I hired them anyway, I figured they were already there anyway. The entire job took less than 20 minutes from start to finish. I was not able to look on during the job because I had a small child to watch, but I could see them through the basement windows. The younger helper was looking around my basement and even touching my things. I couldn't wait for them to leave. I felt taken advantage the entire time, and felt scammed into hiring them through this ridiculous quote fee. Bad experience, I will never hire this company again.
Response from J&J Plumbing Heating & Cooling
"[removed member name], I'm not sure why this review was just recently posted (Jun 2013) when in fact the service was provided in June 2011 but I am responding accordingly as the new owner of J&J Plumbing & Drain. I purchased J&J Plumbing in July 2012 and was not involved at all with the company until the acquisition. The previous owner, Jerry, as you reference in your review is not associated with the new company - and either is the approach to operating the company. I can assure you that the J&J Plumbing & Drain in it's current operation does business in a different fashion and is "customer service friendly". I'm not saying we are perfect but our approach to each and every customer is to win a customer for life - and the word of mouth advertising that goes with it. I would respectfully request to give us another try when the need arises - I can assure you that the outcome will be different. At the same time I would kindly ask you to remove your review as it is negatively affecting the company's rating and efforts to successfully grow the business. If you would like I'd be more than happy to address your issues over the phone - if you'd like to follow up with a phone call please call the main line and ask for Brian. Thanks for being a good consumer and thanks in advance for your attention to my response. Regards, Brian Cummins President J&J Plumbing & Drain"
Lori S.
Jun 2013
My experience was terrible. First I called to get a quote. This is a pretty standard plumbing job. I was told on the phone they couldn't give me an estimate until they saw how long my sewer line was to the road. So I scheduled them that day to come out and give me a quote. Two men showed up. The estimate I was given was $199, which I thought was really high. We have paid much less in the past. I told them that and did not plan to hire them. Then I was told I owed a $50 quote fee! I was NOT told that on the phone. I called the owner, Jerry, and explained the situation. He came down in price and said they would charge $140 for the whole job. Reluctantly I agreed (my mistake!). The plumbers were finished with the entire job in less than 20 minutes. I saw the younger man who was helping out looking around my basement and even touching things. I couldn't wait for them to leave. I will never hire this company again. I felt taken advantage of the entire time, from the phone call to the actual work done.
Response from J&J Plumbing Heating & Cooling
"This job and review occurred prior to the sale of J&J back before 2016. J&J Plumbing, Heating & Cooling is under new ownership and a new management team. Exceptional Customer Service is our goal - the company will do everything it can to ensure top quality service. I ask this disgruntled customer, and all other potential customers out there, to come back and give us a try. You will not be disappointed."
Hamilton A.
May 2013
They were able to schedule the call in a timely manner. The work was done very well and quickly. While they were at my house they looked at a faucet contol on our bath tube that was leaking. They determined that faucet couildn't be repaired and they offered to order a new one if we could give them the manufacturer make and model.
I was impressed by their professional service and would recommend them to anyone in need of home plumbing work.r
I was impressed by their professional service and would recommend them to anyone in need of home plumbing work.r
Response from J&J Plumbing Heating & Cooling
"Thank you being a fantastic customer! We appreciate the review, and we look forward to assisting you in any matter plumbing or heating."
Marilyn S.
Apr 2013
Everything went as explained above.
Response from J&J Plumbing Heating & Cooling
"Thank you being a fantastic customer! We appreciate the review, and we look forward to assisting you in any matter plumbing or heating."
Thomas W.
Dec 2012
I had an early morning hours sump pump emergency. The crock was full, the main appeared to be working but not moving water out. The hydraulic back-up clearly was not working. I sensed the main pump wasn't bad, just that something was causing the water not to move efficiently. (It was raining so I had to act fast.)
Jand J was reasonably responsive, considering the call was at 6 am. The technician came in, said he didn't know how to operate hydraulic backup systems, and diagnosed the problem as a bad primary sump pump. He replaced it for $490. He tried to take the old sump with him, but I kept it because it was still under warranty.
The next day, the plumber who installed everything in the first place came by to look at the hydraulic system. It was obvious - once the water in the crock went down - that there was a gaping hole in the back-up pump and that water was recycling out of it back into the crock even when I was just using the main sump. He tested the and quot;oldand quot; main pump and it worked just fine. He said it could have had a rock stuck in it - but it definitely didn't need to be replaced.
So I now have the old pump on a shelf. I guess if I need another sump pump in case of an emergency, I have one. But I'd rather not have paid $490.
Jand J was responsive and professional. But the technician wasn't listening to me and chose the simplest option for him - replace the main. He didn't fix the core problem and cost me unnecessary money.
Jand J was reasonably responsive, considering the call was at 6 am. The technician came in, said he didn't know how to operate hydraulic backup systems, and diagnosed the problem as a bad primary sump pump. He replaced it for $490. He tried to take the old sump with him, but I kept it because it was still under warranty.
The next day, the plumber who installed everything in the first place came by to look at the hydraulic system. It was obvious - once the water in the crock went down - that there was a gaping hole in the back-up pump and that water was recycling out of it back into the crock even when I was just using the main sump. He tested the and quot;oldand quot; main pump and it worked just fine. He said it could have had a rock stuck in it - but it definitely didn't need to be replaced.
So I now have the old pump on a shelf. I guess if I need another sump pump in case of an emergency, I have one. But I'd rather not have paid $490.
Jand J was responsive and professional. But the technician wasn't listening to me and chose the simplest option for him - replace the main. He didn't fix the core problem and cost me unnecessary money.
Response from J&J Plumbing Heating & Cooling
"Unfortunately for the member this service call was handled by one of our less experienced technicians. Instead of asking the company's service manager for assistance, as he's instructed to do, the technician made the decision for replacement. The company takes this matter very seriously and has taken steps (training, etc.) to insure this doesn't happen in the future. As President of J&J Plumbing I make customer service our number one priority and in this case it looks like we failed. My apologies and I can assure this customer and future customers we will handle all service calls with better care than this one particular case."
Donald D.
Jun 2012
I have had two plumbing outfits come out and tell me after the job was done that it should have only cost me about $300.
Response from J&J Plumbing Heating & Cooling
"This job and review occurred prior to the sale of J&J back before 2016. J&J Plumbing, Heating & Cooling is under new ownership and a new management team. Exceptional Customer Service is our goal - the company will do everything it can to ensure top quality service. I ask this disgruntled customer, and all other potential customers out there, to come back and give us a try. You will not be disappointed."
Licensing
State Contractor License Requirements
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FAQ
J&J Plumbing Heating & Cooling is currently rated 3.5 overall out of 5.
J&J Plumbing Heating & Cooling accepts the following forms of payment: CreditCard
Yes, J&J Plumbing Heating & Cooling offers free project estimates.
No, J&J Plumbing Heating & Cooling does not offer eco-friendly accreditations.
No, J&J Plumbing Heating & Cooling does not offer a senior discount.
Yes, J&J Plumbing Heating & Cooling offers emergency services.
No, J&J Plumbing Heating & Cooling does not offer warranties.