Overcashier & Horst Htg & AC
About us
Overcashier & Horst has been proudly providing the finest in both residential and commercial heating, cooling, and related needs to the Toledo Metropolitan area since 1957! When you contact the professionals at Overcashier & Horst to handle your heating, cooling, and related needs, you're getting more than meets the eye. Additional email - [email protected]. Additional contact name - Duane Horst. Additional emails - [email protected].
Business highlights
Services we offer
& Air Conditioning. Tune Up, & Duct Cleaning., Gas, Geothermal, Heat Pumps, Propane, Repair - Heating, Residential and commercial sales, Water Heaters, installation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 0% | ||
| 4% | ||
| 7% |
Everything in the entire process was 1st class and highly responsive and respectful.
The first indication was the excellent proposal format presented by the contact person. It was far superior to the other bidders? proposals. The OH proposal was detailed, gave model numbers, technical specifics, tax info, alternates, the entire package?..everything I needed to make the decision. That?s very important to me as a matter of trust. While I?m sure the other bidders included many of the same aspects of work, it just wasn?t presented in such a clear manner. As a result of the excellent proposal, I went with the highest level package.
Second was the contact person himself. He was highly responsive. He got back to me almost at once every time I contacted him. That included at 6:30 in the morning on installation day. He also promised, right from the start, to be able to do the work immediately. One of the other bidders was foggy on this, but he made the commitment and stuck to it. That level of responsiveness made a difference in my decision. He was also very savvy as a technical expert, another big plus. He could answer all my questions right then and there. That gives the potential customer a real sense of ?peace of mind?.
Lastly, the installers were great ambassadors for the company. They referenced what a great organization OH is, how much they enjoyed working there, how good the Trane products were, etc. The best part is that you could tell they sincerely meant it. You don?t see that a lot anymore. It?s very impressive, and refreshing to the customer. I also offered the guys coffee or a soda a number of times, but they wouldn?t take a break. They said they wanted to be sure to get the work done so I could have heat that day. That?s putting the customer first.
I?ve certainly learned OH is a class organization that the customer can trust. The OH people make it so.
and fix everything. Two different times they left their tools at our house. They told us to buy a filter for our new furnace because it doesn't come with it. Two times the overflow pump was leaking. We had to have our hot water heater restarted twice. They
had to fill in the big hole in the wall between the laundry room in the garage that they left. Our floor was damaged and
they left the place a mess. They had to come back eight times before everything--except the floor was right. Now we have
to have the floor replaced. The settlement from the insurance company covered a little over half the price of the new floor.
It's shocking that a company with such a good reputation could make such a mess of installing a furnace.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.