
NAUTILUS POOLS
About us
OWNER-OPERATED. TRAVEL CHARGES MAY APPLY.
Business highlights
Services we offer
INGROUND SWIMMING POOL SERVICE ONLY, NEW LINERS NEW IN GROUND SWIMMING POOLS AND PAINTING AND RECONSTRUCTION., REPAIR
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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98% | ||
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3% | ||
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We recently bought our house and started out with a pool that had not been used for at least two years. When we removed the cover, there was about half a pool of disgusting water and sludge. The fiberglass around the edge was distressed and the plaster bottom was stained. We thought it was pretty hopeless ...based on estimates for repairs provided when we purchased this house, we were expecting that repairs would be in excess of 10,000--more than we really were prepared to pay. We decided to get another estimate since the pool was a major feature of the back of the house that would have to be addressed in some way in the long run -- for resale if nothing else.
Matt and Rhonda were great. Matt was an expert who thoroughly answered the hundreds of questions we had about the repair and operating costs. They came out between other jobs to analyze the pool. Matt assured us, after inspecting the pool and equipment, that we had options other than replacing everything. He listed the options available for repairs and a cost/benefit analysis. We decided on getting a liner that would immediately address the issues with the interior of the pool. They came on some very stormy afternoons and worked in the pouring rain to drain and clean the pool. They measured for and ordered the liner. They came back on several afternoons to prep for the installation. He found that our main drain was not working and provided estimates for replacing ($$$) but assured us that our pool could be operated without it so he removed and covered it .He determined that our ladders were actually oversized and would rub on the liner possibly tearing it. Instead of replacing them ,he jack-hammered around them and then re-plastered so there would be sufficient clearance. As he pointed out, this saved the expense of removing and re-installing new ladders and also saved possibly having to replace our cover that was custom fitted to the existing ladders .
He arranged with a provided to deliver water on the day that the liner was installed. Once the pool was filled with water, he tested the equipment and discovered that the pump was not working. He bought and installed the pump the next day. With that working, the return worked, circulating the water to the skimmer adequately to keep it clean. While the drain and ladder work and pump replacement all added to the time Matt and Rhonda spent working here, we were only charged the additional approx. $200 for the new pump over what was originally estimated. Since we knew nothing about running a pool , Matt provided "pool school" and walked us step by step through the testing ,cleaning and maintenance of it. Matt has remained available to answer our questions.
It was so exciting to see the pool completed. It went from being an eyesore to a beautiful feature. We have enjoyed it and have used it almost every sunny day since it was done. While we did not buy this house because of the pool, it is now a source of much pleasure and definitely a selling feature for the future. We thank and recommend Matt and Rhonda for their knowledge, work ethic and thoroughness. They were both professional and pleasant to work with. The only down side is that they are the company--there are no other employees-- so if they are delayed on another project, yours is also delayed. This added a few days to our project but they were definitely worth the wait. Highly recommended.
I found Nautilus Pools on Angie's list and decided to give them a try. I sent them an email using the messaging service provided by Angie's list. The company owner, Matt, sent me a quick and very comprehensive reply. He offered the soonest date he had, given how busy they were, and included a wealth of information on how to properly prep the pool for painting.
When he came to the house to inspect the pool, he was pleasant and professional. He answered all our questions and offered to answer any additional ones that came to mind in the future.
An excellent service provider. Highly recommended.
I called Nautilus and one other pool company in March of 2014 to get information about replacing the vinyl liner in our 18' x 36' in-ground pool. I spoke to Matt, the company owner, on the first call. He spent 20 minutes answering my questions in-depth and even offering information about questions I didn't know I had. Matt offered an appointment to come look at our pool to give us an estimate as soon as the ice had melted off the cover. The other pool company said "we'll send you a catalog and an estimate."
Just the fact that Nautilus was willing to come to my house to make the estimate was evidence to us that the company provides personal service. Liner prices were reasonable. The other pool company's estimate included a charge for trucking in water rather than filling the pool from the tap but Nautilus said that they feel that's an unnecessary expense for the homeowner. We accepted the estimate and set a date for the installation. Matt and Rhonda were here on the day the promised and explained what problems needed to be fixed with the vermiculite. Due to high ground water levels they couldn't replace the liner on the same day. Matt offered suggestions for landscaping to assist with water runoff in the future.
They came back a few days later and did the liner install once the ground water had receded. Installation was completed in a few hours. The next day he came back and removed the vacuum and hauled away the old liner. Fired up the pump and heater- fixed an issue with the pump motor not working right. The light bulb was burned out in the deep-end light so he set a time to come back to replace that. He has made himself available to us to answer our questions after the installation and provided practical information about water chemical levels. He didn't give me a hard time about buying chemicals at discount stores rather than through his store like every other pool company I've worked with. Basically, he respected us as customers and at no point in this process did I ever feel that my inexperience and ignorance of how the pool works was something Nautilus took advantage of. That is a first for us in the years we've been using different pool services Will definitely use Nautilus for future pool needs. If I could give this an A+++ rating I would. ~Melissa Caldwell~
Licensing
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