Closets By Design

They were great!!! Really responsive and professional. Beth came out and helped me figure out what I needed and more importantly, what I didn’t need. She never tried to up sell me. Work was scheduled promptly - they were super neat and I love everything. Highly recommend them.

We selected from the Brio Collection which has a wood look with a raised grain and features a soft (rounded) edge. Storage consists of ample hanging space, closed and open storage shelves, two 30" tilt-out hampers and a cabinet with a full extension pull-out shelf. Features include full matching backing (the same 3/4" material used elsewhere, not a flimsy, thinner material), eight soft-close 5-piece Shaker doors (the two hamper doors are also Shaker style), molding package (base and crown), extendable valet rod and extendable belt rack. There are two reasons I rated the price a "B". First because, well, it was expensive. But mainly because I did not shop around for competitive pricing – normally I would, but I liked their product and I liked their personnel and low-pressure style and just went with them. Don’t let our price deter you from contacting them (consultation/design/pricing are at no charge or obligation) – we pretty much went top end and there are many ways to lower the price. Our Brio material was a 40% upgrade – there is a base white and I think the other upgrade options were 7% (non-white) and 25% (wood look, but not raised grain); you could also forego the backing; there are other lower cost door styles; base/crown molding are optional; etc. Closets By Design is a national outfit, but each location is independently owned and operated so it really has the feel of dealing with a small, local company (the kind I prefer to deal with). I had done a preliminary design, but our designer spent a lot of time with us explaining options. She was very patient with us and came up with a great final design. The installer was a perfectionist and did a flawless job – the workmanship was superb. We went to the local showroom twice to look at options and understand how it all went together (I’m very detail oriented) – as a small, local company, we were able to discuss things directly with the owner. During installation, I discovered a design issue (was my mistake – I had changed a feature our designer had suggested) – I had them redo some work they had already done and was fully prepared to pay for the change, but the owner retrofitted it at no additional charge. Everyone involved in the process was very professional, flexible and easy to work with. I would highly recommend them and certainly would go back to them for any future storage needs. Pictures are attached, but the actual unit looks much more impressive in person (hard to get good, representative pictures in a small space and I haven’t shown all the hidden details). Also, please note that I have not yet replaced the carpet (I chose to have it built to the subfloor and partially removed the carpet, but you can keep your carpet and they will build on top of that). Note also, the downloaded pictures may not have been rotated as I stored them (??).

Person came out to give us an estimate verbally at first which could have been clearer, then came back out later with a design and a final price. We signed the contract and scheduled an install date. The installer came out and worked fast and did expert work installing the closet system over a two day period. Improved the looks and usefulness of our closet. The owners of the company were very helpful and professional and addressed any concerns we had promptly.

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we love it!!

We met with Laurie for our 1st and 2nd appt prior to installation. She was great! Very professional and detailed. She took measurements and provided us with sketches of a proposed plan. Free estimate. We were able to keep the sketches and review the estimate prior to purchasing. Laurie was low pressure and was there to guide us in the right direction for all of our needs with no rush and pressure to buy that day. She provided us with several pricing options from low to high depending on our style preference and needs. She also made us aware of all the add-on options which we didn't even think about prior to meeting her and ended up purchasing most of them since they were great features (drawer hampers, pull out sliding mirror, pull out tie/belt rack, pull out valet rod)! Drawers come in various sizes and all shelving and hanger bars are adjustable to customize at any time to fit your changing needs. Laurie's measurements and layout were perfect for us. Her plan provided us with exactly what we needed to store all our items and still give us extra storage space. Laurie also gave us a sketch of a laundry room layout since we asked. It was well planned. However, we did not purchase at the time due to this project being put on hold by us.

Closets by Design were great! I worked with Angela and she was very nice and easy to work with. She came to the house, listened to what I wanted, and designed a system that was exactly what I wanted. And they were able to install it faster than they had originally thought. The installer was also very nice and very professional.

Went well, just kind of stunk that we had some spackle (sp?) left on the walls that I had to touch up. Would have just had the place the backs up to hide it. But I feel they mentioned this at the outset. All in all, did a great job.

Overall, everything went well. There was a bit of a mixup to an access panel in the bedroom closet, but we worked through a solution quickly and there was only a short delay with finishing the project.

I did spend more than I planned but the quality was worth it and the services were excellent. I would highly recommend them to others and hire them again in the future. I didn't grade the price because I don't comparative shop and simply contacted the because they are highly rated on Angie's List and I trusted their work. I don't know if it was a bargain or highly priced but the quality was met for sure.

They did quality work for us. They did an overall fantastic job for us. They went above and beyond our expectations. Did this in 3 days

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We had Closets by Design design and install a master bedroom walk in closet, laundry room cabinets, garage storage system and cabinets and turned a small closet into a bar. Our designer Kathy was outstanding! She listened to our ideas and contributed some good ideas herself. She really listened to our needs. The finished projects were everything we had hoped for. Great quality, very good looking, and very much improved use of space. The installers were tidy and friendly. We couldn't be any happier.

My last contact was in 2015, which found me appreciative of the way this company is run.
Closets by Design has some beautiful products, but I did not
realize that the one I had chosen wasn?t appropriate for my garage space. My
initial disappointment wasn?t with the actual product, but with the function of
it in my space. It just didn?t work the way that I had thought it would.
 At the time that I purchased
the product, the current owner/President, Chris Marth was not yet with this
company and therefore, had no obligation to help me resolve the issue well
after my purchase date.  Still, he did
everything he could to show me that my business was valued and that my
satisfaction with his company was guaranteed. I am perfectly content with his
help in resolving my concern.
 The integrity of this company under his leadership is, in my
view, unique and surprising. I will not hesitate to purchase again from Closets
by Design, which shows the decency and sincerity of a company that cares about
its products and its customers. 

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The estimator, Janet was prompt and courteous.  She explained everything in detail and was very careful o take and re-check the measurements.  She explained all options and was helpful by showing examples of finishes and options.
The installer worked quietly and carefully.  He did a great job and we love the new closet.  We would highly recommend this company.

The finished product looks great. Very satisfied and my wife was most pleased:)

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It went very well. Installation was completed in one day.  We love the finished product.

The quality was really good.  The installers took their time and made sure everything was okay.  We really liked their design and we were impressed by it all.  It was real positive.  3.41.  We would recommend them to the others in the future.