Highpoint Lawn Service

Highpoint’s fall application of fertilizer and weed control ‘browned out’ my entire lawn. They applied their treatment on Sept 15th. Two days later it started to turn brown. After two weeks, it was completely brown. Nate came out to look when I was not home. He decided the brown lawn was not their fault. He said the browning was due to shade, trees and lack of rain. Meanwhile, all of my neighbors’ lawns were, and are still, lush. Even after I made multiple calls and sent photos for them to review that clearly showed the damage, they continued billing me. It is now December and I am still dealing with the muddy aftermath. Be warned about this company. Their website boasts of a nonexistent satisfaction guarantee. See Before/After photos below

unknown

In a word, lousy. I've been a customer of Highpoint for years, and the quality has degraded to the point that I will no longer use nor recommend them. I recently started mowing my own lawn again and have discover that the lawn was full of weeds. Weeds of all kinds, clover, crabgrass some I don't know the name of. The lawn looks like I haven't paid anyone to keep it in good shape. When it was brought to their attention I received attitude, just attitude, no remedial action to address the problem. On the next scheduled treatment, a received a handwritten note on the bill that the weeds were taken care of, they weren't. I don't know if the quality of service is dependent on the technician, but I do know my lawn looks like it hasn't seen fertilization or weed control in years.

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professional and friendly. missed some spots first few times. all ok since then.

It always goes very well. We get 5 treatments a yr

unknown

Had them come to my home to give me an estimate. The technician seemed to know what he was talking about so I agreed to have them fertilize my lawn. I asked to be present when the application was applied and requested a phone call. They did apply the first application and I found out by my video security system. I. Wedged to ask a few questions but when I called, there was no answer, no answering machine or voice mail. After tryin for 4 days, I finally was able to contact then. I cancelled the service. The technician told me how could make my lawn look as good as his. I found out where he lived and decided I wanted my lawn to look a lot better. I have since moved on to a new service which I am completely satisfied wit.

Lawn looks good. I called once about problems on tree lawn and they came out promptly with another application of weed killer. Last two fertilization s though we're only two weeks apart.

unknown

They are very cordial and professional. Work was done as promised and the lawn has no weeds and looks great.

Prompt response to calls, quotes and concerns. Unfortunately, the outcome was poor. Crabgrass, Broadleaf, Thistle througout several applications. Called to complain and they were out promptly. Individual applying applications no longer with the company but the outcome is still the same. End Result: Suboptimal performance. People may doubt what you say but they will always believe what you do. Will use another company next season.

Their customer service and technicians are great. My lawn has never looked so good.

They are excellent. I rate them very highly, they're perfect service, very effective lawn service, and they always show when they say they're going to, they're very dependable. We continually use them, we renew them every year. We've used them again this 2013 in the spring. The price depends on the service and they come out I think 4 times a year so we have them come out and so I couldn't really quote to a price on it but we think it's worth it. I don't have anything to compare it to, I don't know what services cost to compare so it's probably not fair to them.

They definitely did a good job of keeping the weeds away. We had a problem with chinch bugs and they got rid of them. They always communicated well and let us know when they were coming and what they did on each visit.

They are convenient. They let us know the day before that they are coming and we don't have to be home when they come. It is done and we don't have to worry about it. They do 4 or 5 treatments over the course of the season. They are very friendly and knowledgeable. The people in the office are extremely friendly.

We have been with them now for 2 seasons. I think they have done a good job. They communicate with us about things they see when they come here. They come on time. They yard looks better since they have started coming here. I am pleased.

They have always provided good service and displayed professionalism. My lawn looks good. Highpoint's technician calls in advance to let me know that he will be coming the next day so that I can coordinate with my lawn maintenance service, if necessary. I recommend their services.

They are thorough. They are cognitive of my privacy and they are clean. They put everything back, if they have moved anything they move everything back where it was previously. I would use them again in the future.

Same

The technicians call ahead to schedule service so you can plan your outdoor activities. They are courteous and professional.

The best part is that they are so friendly; you call them up with questions or billing issues and they are extremely responsive. They don't try to get you to spend extra money; they found we had chinch bugs and developed a treatment for that and I thought we may need to replace part of the yard and they said we could wait on that so I liked it that they did not push us to spend extra money. I will use them again in the future.

great

We like them a lot. The guy who comes is very pleasant, personable, very thorough and careful. I have an annual contract with them for six applications. They do the fertilization, weed maintenance and insects for the entire season. They blow off all the walks to make sure nothing is left which is an extra touch. I have not seen any other company do that and it looks nice when you do it. Their price was less than other services for what they were doing. I called them once for doing some extra treatment on the yard and they came right out. They wear uniforms and they drive a nice truck with all their equipment.

After calling 3 times to complain about the quality of service, they sent someone out to look at my lawn. Never did hear back. They did however do an additional treatment (at my expense) which doesn't seem to have done anything. I realize the grass won't be perfectly green due to the excessive heat and lack of rain, but they could at least address the weed situation. When I started with this company 3 summers ago, they were great and completely responsive. Our rep's name was Rick. He has since been moved to 'bigger' lawns in Hudson and now we have another person who doesn't seem to know what he's doing. It's not uncommon to see the effects of uneven application of fertilizer and the disregard for broadleaf weeds. I keep my lawn mowed to 4 inches and always water in the early morning. Tips I learned from our previous rep. In other words, I know what I'm doing and I can legitimately expect better service for $60. p.s. I'm one of several people on my street who use Highpoint but not the only one who feels this way.