Fort Steuben Maintenence

He came out and did things that he didn't need to do, was very professional and polite. ?He explained everything to me before he even did it. ?He also cleaned up after himself and work. ?He is not your average repair man, he went above and beyond and had great customer service.

unknown

Services performed as expected.

I called to get a ballpark estimate and basically become more informed about what to do with an unfortunate looking bath tub in a rental unit. FSM got back to us right after the holiday (We'd called right before Thanksgiving.) and was very helpful in helping us to analyze our situation. I would definitely call them in the future as I appreciated their openness and honesty. Plus, they do already have a good reputation in our area which is always helpful!

Good

Good job

The service went very well. I would use them again.

Very well

For the work done in April I called and made an appointment and they finished the job a few weeks later when they had free time from other jobs. When I tried to hire them again is when the problems arose, they were busy so I would call back every couple of weeks to find out if they could do the work. The secretary, apparently tired of me calling then told they would be out the next week, which they never showed up or called to cancel the appointment, they just didn't show up.