SWAYNE'S TREE SERVICE

I originally was going to have all three trees trimmed up, but they found the third tree in very bad shape. It was near the house and could easily have come down onto the house in a good windstorm. They were very expedient at cutting up the tree, and I asked they leave the wood. They did an excellent job of cleaning up and a few hours after they completed the work, they came back and asked me twice if I was completely satisfied. I answered in the affirmative both times, and they thanked me for my business and not to hesitate to call on them again if I needed tree service.

They cut the trees down fine, and said they cut out the stumps. They hardly removed one stump at all. We've called several times and gotten no response. We had to hire someone else to remove the stumps.

A REPRESENTATIVE OF THE COMPANY CAME TO OUR DOOR ASKING IF WE NEEDED ANY TREES TRIMMED AND WE DID! OUR PINE WAS HANGING ONTO OUR PHONE AND CABLE LINES AND WE WANTED THE LOWER BRANCHES REMOVED. ANOTHER TREE HAD SOME BROKEN AND DEAD BRANCHES TO BE REMOVED. THE CREW WORKED QUICKLY IN TRIMMING AND CHIPPING THE BRANCHES. THEY PERFORMED MOST OF THE WORK THAT DAY AND FINISHED THE NEXT MORNING. THEY CLEANED UP OUR DRIVEWAY WHEN THEY WERE DONE CHIPPING. MY ONLY COMPLAINT IS THEY LEFT OUR BACKYARD GATE OPEN AND THE DOG GOT LOOSE, BUT NO HARM WAS DONE.

THEY TOOK THE TREE OUT AND WERE GOING TO TAKE THE STUMP TOO. THEY DID NOT HAVE THE RIGHT EQUIPMENT FOR THE STUMP AND SAID THEY WOULD BE BACK MONDAY (2 DAYS) BUT IT HAS BEEN 21 DAYS. I HAVE CALLED BUT THEY NEVER CAME BACK. THEY DID CALL MY HUSBAND AND PROMISED THEY WOULD HAVE IT OUT THAT WEEK, IT IS STILL HERE. THEY FINALLY CAME OUT AND REMOVED THE STUMP WITHOUT ANY NOTICE. THEY LEFT A BIG MESS AND I ADVISED HIM I WOULD NOT PAY UNTIL IT WAS CLEAN. THEY DID NOT HAVE A RAKE SO THEY HAD TO GO BUY ONE. I WILL NEVER USE THEM AGAIN.

THIS IS THE THIRD TIME WE HAVE USED THIS COMPANY. THEY DO AN EXCELLENT JOB AT A VERY REASONABLE COST.

THE STUMP REMOVAL DID NOT OCCUR UNTIL 5 DAYS LATER (EVEN THOUGH THEY SAID IT THEY WOULD REMOVE IT THE NEXT DAY). ALSO, THERE WAS SOME MISCOMMUNICATION/CONFUSION REGARDING WHETHER THE PRICE INCLUDED STACKING THE PIECES OF WOOD IN THE BACK YARD. WE ULTIMATELY ENDED UP PAYING AN ADDITIONAL $100 CASH TO HAVE THEM LOAD THE LOGS IN THEIR TRUCK FOR DISPOSAL. THEY WORKED QUICKLY, EXPERTLY & CLEANED UP WELL.

I HAD USED THEM A YEAR AGO AND THE SERVICE WAS SATISFACTORY. WE WERE IN CONTACT WITH KIP AND SCHEDULED SERVICE FOR 5/31. HE CAME LATE AND GAVE AN ESTIMATE. I THOUGHT HE WAS COMING TO DO THE WORK. HE AGREED TO GO BACK AND GET HIS CREW AND HE NEVER CAME BACK AND NEVER CALLED. SO I CALLED AND CANCELLED THE WORK AT 7:30 THAT EVENING.

KIBBIE FROM SWAYNE'S WAS QUICK TO COME OUT FOR THE INITIAL ESTIMATE, WHICH WAS $500 BUT THEN DIDN'T COME THAT NIGHT AS PROMISED TO DO THE WORK. THE NEXT DAY HE PROMISED THE CREW WOULD BE THERE AND AGAIN THEY FAILED TO SHOW. I CALLED AGAIN AND THEY CAME THE FOLLOWING DAY AND TOOK DOWN THE TREE BUT FAILED TO REMOVE THE STUMP AND ROOTS AS PROMISED. THE NEXT DAY THE STUMP WAS REMOVED BUT NOT THE ROOTS. KIBBIE CAME FOR HIS MONEY THAT NIGHT AND I REFUSED TO PAY THE FULL AMOUNT DUE TO THE ROOTS NOT BEING REMOVED. I SHORT PAID BY $50 AND WAS TOLD THE ROOTS WOULD BE REMOVED THE FOLLOWING DAY. TWO DAYS LATER THE ROOTS WERE STILL THERE AND I CALLED THE HOME OFFICE AND KIBBIE TO GET THEM BACK OUT TO COMPLETE THE JOB. IT HAS BEEN SEVERAL DAYS SINCE AND STILL THE WORK IS NOT COMPLETE. KIBBIE WAS KIND ENOUGH TO KNOCK $50 OFF FOR THE INITIAL DELAY AND THEY DID A GOOD JOB ON THE WORK THEY COMPLETED. OVERALL A FAIR AMOUNT OF HASSLE WAS INVOLVED AND THE JOB STILL ISN'T DONE.

THEY WERE VERY GOOD AT THE SERVICE. THEY DISCUSSED ANY CONCERNS WITH ME AND WERE ABLE TO GET THE JOB DONE IN TWO DAYS. THEY CLEANED UP AND WERE VERY PROFESSIONAL.

THEY RECOMMENDED TO CUT ONE TREE BECAUSE IT LOOKED LIKE IT WAS DEAD. HOWEVER, TREE APPEARED TO BE HEALTHY AFTER CUT. THIS WAS A MISDIAGNOSIS. IN ADDITION, THEY WORKED AS PRIVATE, MEANING NO TAX BUT NO RECEIPT.

BEST PRICE QUOTE. OVERALL GOOD WORK. THEY DID ADJUST THEIR COST BECAUSE OF ONE DAMAGED ITEM. THEY WERE COURTEOUS, DID WHAT I ASKED. THEY DO TRY TO WORK QUICKLY, SO I FIND IT ADVISABLE TO BE ON HAND TO OBSERVE THE PROCESS AND CATCH ANY PROBLEMS.

I CHECKED THEM OUT ON THE LIST AND DECIDED TO GO AHEAD. WE NEGOTIATED THE PRICE DOWN TO $800 AND THEY TRIMMED ANOTHER TREE AS WELL FOR THE PRICE. I'M GENERALLY LEERY OF COMPANIES WHO SOLICIT BUSINESS IN THIS MANNER, BUT THEY DID A SUPER JOB AND I WOULD GLADLY HIRE THEM AGAIN. EXCELLENT SERVICE. DID THE JOB WELL, WERE THOROUGH, PROMPT, AND HAD A VERY HARD-WORKING AND FAST CREW.

IT TOOK A FEW DAYS FOR THEM BRING THE EQUIPMENT TO REMOVE ONE STUMP IN THE FRONT, BUT THEY LEFT TWO LARGE STUMPS IN THE BACK, ONE OF WHICH IS ABOUT FIVE FEET TALL, THE OTHER ABOUT THREE FEET TALL. THESE ARE MULBERRIES AND THE RESULT IS QUITE UNSATISFACTORY.

SOLICITED DOOR TO DOOR FOR WORK. DID A GREAT JOB.

SWAYNES WAS PERFORMING OTHER WORK IN OUR NEIGHBORHOOD AND CANVASED DOOR TO DOOR FOR WORK NEEDED. WE NEEDED ONE TREE REMOVED, SO WE HAD THEM DO IT. THE INITIAL PRICE OFFERED WAS A LITTLE HIGH, BUT THEY WERE WILLING TO HAGGLE. THE WORK WAS DONE VERY EFFICIENTLY BUT THE FINAL STUMP GRINDING WAS PUT OFF A COUPLE DAYS UNTIL THEY COULD GET THEIR EQUIPMENT BACK INTO THE AREA.

THIS COMPANY WAS JUST AMAZING. HAD A CREW OF 5 GUYS. THEY CAME, BROUGHT ALL THIS EQUIPMENT AND A CHERRY PICKER. WE HAVE HAD MANY TREE COMPANIES AND NONE CAN COMPARE TO THIS COMPANY. THE COMPANY HAS BEEN AROUND FOR 30 YEARS. I WATCHED ALL THE WORK AND WAS CONCERNED THAT THE COMPANY COULD NOT REACH THE TOP OF THE MAPLES. JUST AS FAST AS ALL THE DEAD WOOD WAS COMING DOWN; TWO MEN WERE AT THE BOTTOM, SENDING ALL THE DEBRIS TO THE CHIPPER. ONE OF THE MAPLE TREES WAS CABLED TO RELIEVE A STRESS FRACTURE AS HE CALLED IT. HOPEFULLY TO SAVE TREE. WE GIVE THEM AN "A" PLUS!!!!