SPARKLE-N-SHINE CLEANING SERVICES

unknown

They could not mop our floors without leaving them streaked and dirty. Also they did not return our key so we had to change our locks.

They do not clean thoroughly. I only used them one time , but my friend had them clean every other week for 4 months. Brandon runs the service, so although he does the estimates, he does not clean. So you are paying more than you would with others to pay his salery. I found them to be the most expensive & they do the least thorough job. They clean the floors with swifter like mops, so the floor is not really clean. If you want to pay more & get less, use them.

The owner arrived for the estimate appointment on time, and the thing that I liked about the service was that they seemed to pay attention to small details.  I received estimates from other services that feather dusted furniture or claimed to use sanitizing treatments for the bathroom or had so many people in your home to be unreasonable. I chose Sparkle N Shine because they claimed to pay attention to small details, including hand dusting furniture, using name brand cleaning products, and the owner's claim of personal inspections of his employees' work.  I made my choice despite the fact that this service was higher in price than other quotes I received from other services because of the claims of personal attention to small details.
The first cleaning did not go well.  The cleaners left trash and crumbs from the toaster in our kitchen sink.  There was a great deal of loose hair and dust in our bathroom, and our laundry room had not been mopped.  I emailed the owner to express my concerns with this first clean, and I received no response to my email.  When I emailed the second time, he responded back and let me know that he would come out personally to inspect our home for the second cleaning to ensure that there was not a repeat of the first cleaning.  The second cleaning was much better but instead of things remaining at that level or improving, the service again started to decline in quality.
During the last three cleanings where we used this service, you could see footprints in our bathroom where the employees had walked on our floor while it was wet/damp and there was once again loose hair in our bathroom.  In addition, if we walked on our bathroom floor, which is ceramic tile, with our shoes on, we would leave dirty footprints wherever we walked.  It was DISGUSTING!  I even had to clean my bathroom again after one of these cleanings because it did not seem clean to us, which was completely unacceptable and the last straw and one of many reasons, we are no longer using this service.  The employees also began leaving loose trash (used paper towels, empty cleaning product containers) laying around our house again during the last few cleanings performed for us.
I cleaned my house last week for an upcoming party in our home, and I was horrified by my bathroom floor not to mention all of the dirt and dust picked up from other parts of my home.  Our bathroom rugs had clearly not been moved in some time.  There were distinctive lines outlining where they normally lay indicating that the employees of this company had been cleaning around them for quite a while.  
After the inspection done by the owner at the second cleaning, he never stepped foot in our home again, and the quality of the cleanings definitely reflected his lack of oversight.  This company does not deliver a quality service, and the value is very poor.  I definitely do not recommend this service.

Here's what went wrong:

1. My initial call to the company went straight to a cell phone voice mail. I did not get a call back until the next day.

2. We agreed on a time for the owner to come out for the estimate. My husband came home 15 minutes before the agreed time, and the owner was walking out of our house. Apparently, my 18 year old son let him in. When my husband saw him coming out, they spoke and the owner assured us he would be calling with an estimate. So, he was very early for the appointment so we couldn't even tell him exactly what we wanted. This annoyed me, but I went on and waited for the estimate.

3. A week goes by and no call back.

4. We call after a week goes by, and again, it went straight to voice mail. We left a message asking that if he was not going to do the job, to at least call us back and let us know. That was 2 days ago.

This was bad from start to finish. I find it extremely annoying to call a service company and get a voice mail. It's unprofessional. Then, when he did show up, he was super early and we didn't even have a chance to tell him what we wanted. When my husband rolled up, he should have went BACK into our house to do the consultation, but he didn't. Then, after all that, he apparently decided he wasn't going to take the job without so much as a call back to let us know. And it's not like our basement is a wreck. It was a standard clean-up and clean-out. We were planning to spend several hundred dollars for this service, and now some other company will be getting our business. Even if we get a call back next week, we will decline the service and we will tell him exactly why. I thank the heavens for Angie's List so I could share this experience with others. Call someone else.

They do a really good job. We have the same people who come every two weeks so they can do it without us even being there. It is $140 a visit but we have a 4,500 square foot house. We have had other people that were a lot more expensive.

They're very good. They inspect the work of the people who work for them, and if you have any complaint at all they'll take care of it. They have a checklist of what they're supposed to do but they tell you if you have something else you want them to do, just tell them. They're expensive but they're good. I gave them a B overall because they have a lot of turnover, which is because of the kind of business that they have. I generally get somebody whose been here before, but it's not too often that I get two people who've been here before. Their goal is to have the same people come all the time, so that's a problem.