GATES BROTHERS GLASS SHOPS

How did it go? Not good. I had to order the part from an auto parts store and then make an appointment. The last time I used this business for a power window replacement the job went smooth. I was able to schedule for a Saturday and the job was completed. However, this last time I tried to schedule for a Saturday and was denied that option because they do not do those types of jobs anymore. When I dropped my car off 15 minutes early they started work right away. Then I got a call that the window motor was not compatible with the new regulator. I asked what my options were to see if they could get the correct parts and they immediately said "No, we don't do parts anymore, you have to get the correct parts." So, I walked approximately 1 mile to the closest auto parts store and they did not have the part I needed in stock. I had to walk back to Gates Brothers and by this point I was very frustrated. I was irked at this whole ordeal. I was trying to tell the technician as we were walking to my car that, because of my job earlier in the day which I had to take off for, that I had walked over 6 miles during that day by walking to the parts store and back. Instead of showing any sympathy or compassion he decided to scream at me by saying "HOW IS THAT MY FAULT? HOW IS THAT MY FAULT?" The fact of the matter is that I experienced no sympathy, no compassion, and no apologies for my situation. As I had mentioned earlier the person in the front office was very quick to just cut me off and say "we don't do that anymore." There was no "I'm sorry sir but we do not do that work on Saturdays any longer and unfortunately we do not get parts anymore either." Needless to say I have burned my bridges with this business. This business could use some help in the etiquette of customer service. As mentioned before they displayed to me no sympathy or compassion for customers.