RK PLUMBING HEATING & AIR CONDITIONING LLC

I couldn't be happier with the service received by Rick with RK Plumbing and HVAC. Our water heater died on a Friday night. When I called (close to 9pm), Rick answered and told me he was able to come out to our house Saturday morning. He gave me all of the costs upfront on the phone so we knew exactly what to expect. Rick arrived first thing in the morning. He was polite, friendly, professional, and very knowledgeable. We have very hard water and no water softener at this time, so he recommended flushing our water heater every 6 months (you wouldn't believe how much lime was built up in the old one!!!) and even let me take a video of him explaining how to do that. We will definitely be calling Rick for any future needs we have!

Incredible work. Quick repair. He gave the right people to call on the items like carpet that he didn't repair.

Rick arrived within minutes ON A SATURDAY AFTERNOON and immediately got the water turned off and proceeded to educate us and fix the problem with the sump pump. Further, Rick then proceeded to install the gas water heater at no additional cost. Rick is a wonderful person who went above and beyond to help us out. I would recommend Rick for any and all your plumbing and HVAC needs. You will be sure to excellent service at a fair price.

RK Plumbing came out the same day I called to remove & install a new water softener. He ran about an hour behind time given but called & apologized that he was running late. He was professional & did a great job. I would hire again.

Mr. Konop not only answered the phone before 8 a.m. but arrived within an hour. He communicated the estimated costs before starting the repair and clearly explained the options. He cut out the "bad" section of PVC pipes and valves then quickly replaced the sections-minus the additional valves as they were not necessary. Total time: Less than an hour.

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He has done so well and never had to use anyone else or sought out anyone else. I believe his pricing is reasonable. He is very quick response.  He picks up everything very quick, nic guy, easy going, He will give you a heads up about any other work that might come, he is a very good communicator.

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We called RK Plumbing Heating & Air Conditioning fully expecting to leave a message on voicemail because it was after hours. To our surprise, our call was answered by the owner of the company, Rick Konop. He was professional, understood our concern, and was at our home 8AM the next morning. Plus he was ready to replace the tank, with a new one in his van. He was friendly, knew what he was doing, and treated our home like his own. I would highly recommend him and as a bonus, his company also does electrical work.

Last summer Rick put sealant and cooling agent in our a/c unit.  He gave us a choice to replace the unit or go with a less expensive option.  We chose the less expensive option knowing that it was likely not a permanent fix. At that time he told us it might last a while but we'd eventually have to replace the part or the entire unit.  Well, the fix lasted over a year then went out again. Not unexpected.  He came within about 4 hours of our call, and gave us options for a fix.  We opted for replacing the whole unit.  He returned the next day ( after saying it might be 2 days) .  On a prior visit for the furnace he came by on his way back from vacation to do the repairs.  Service is ALWAYS prompt and in our experience he always arrives on time or early.  He thoroughly explains the problem and the fix. ( My husband has some knowledge of how these things work and is very comfortable with his diagnosis.)  We'd call him again in a heartbeat.

Well, it was fixed. But the workmanship leaves a lot to be desired. And the price is on the high side. I asked a number of his former customers and they ALL agreed his is one of the most - if not THE MOST - expensive services in the area.

When Rick arrived, he explained the work necessary to fix the leak. I really wanted more flexibility as well as a cleanup in the appearance and operation of the shutoffs so I asked for a quote on a much more complex repair and upgrade which included shutoffs for each fixture or branch of fixtures. I explained that I wanted a manifold with ball valves and that each line would be labeled for its corresponding shutoff. He replied that he would be using PEX. I said "that's OK if you can make it work". Little did I know that PEX can't work because it's inflexible. It can't bend around to line up all the valves in a neat row and instead each valve was installed in a completely random place rather than being neatly lined up and labeled with a tag. If this was explained to me beforehand I think we might have come to a different agreement - like using copper. It may be more expensive, but it's my choice.


The end result was completely unexpected. Rick decided that he needed to install piping for a future water softener. This piping extends a good three feet over the water heater and looks out of place. Never mind that Centerville water is already softened and I wasn't using my old softener, anyway. Rick contend this is not the case, but the Montgomery County Water FAQ page says
"Montgomery County water is softened to approximately 9 grains per gallon. Most of our customers choose not to use a  water softener."

And I would agree because even when it was hooked up, our existing "junk" (as he called it) softener hardly used any salt.

For the workmanship: The PEX isn't secured to anything - and the drywall he removed to access the plumbing was replaced with a junk piece of particle board. He claims he doesn't do drywall. If you're in the services business - wouldn't you contract that part of the job out? That makes no sense to me.

I spoke with Rick after I posted this review. He ranted over the phone at me before letting me speak. I calmly told him that I didn't want to call him back to fix these things because 1) The work was specifically sold on the fact that the utmost in workmanship would be obtained. If he couldn't deliver the first time, then there's no reason he'll deliver on follow up. 2) He seemed like an angry man, seething just beneath the surface. My fears were confirmed with the follow-up call. I know better than to engage a person which is why I avoided the conflict.

So why did I hire him in the first place? He came on a recommendation from friends. However, it turns out that the people that truly have my back (and also know Rick and his work), stated they were very sorry they hadn't redirected me to another plumbing operation. I think that speaks volumes.

We had an odd whistling noise coming from the main water line one night that suddenly got louder by the hour. I knew it needed to be addressed quickly, so I looked up plumbing businesses on the BBB website and found this company as the closest to me. I called at around 10pm with intentions of simply leaving a message. Rick Konop actually answered the phone and I described what was happening. He told me right away it sounded like there was a broken pipe under the slab. He asked if he could call the next day to set up a time to stop by.
Sure enough, he called shortly after 8am the following day! He said he could be there between 2-4pm that day, and was there around 2:30pm. He diagnosed the problem and explained everything thoroughly. His original consensus was correct and he came the following day to fix the issue.
He was right on time and did everything in exactly the time frame as predicted. Luckily for us, the leaky pipe was an unused pipe leading to what would be a humidifier for the HVAC! I had him cut out that line and cap it off, install new shutoffs and check valve since it made sense at that point, and I had him extend a line directly outside for another water spigot for the side of the house. The job was done correctly and he was right on task! I definitely recommend his service. He was able to do it quickly, but I understand that sometimes business gets backed up, so we got lucky on that. That fact that he knew exactly what to do and performed the repair professionally is the biggest thing.

See above. My sink was not formed to fit new faucet. He will fix it permanently if comes loose again.

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  We were replacing our base cabinets in our kitchen and install new range and dishwasher. We were on a tight schedule due to vacation time and could not get other estimates to do all that was required ( plumbing and electric). We had taken out all cabinets except for built in oven and gas stove. He disconnected and we took out stove and oven. He returned and cut plywood to install new electric and left us to replace the plywood afterward. We accidently hit a new wire with a screw. I called and he ask me to tape the wire. We had to buy a kit for the dishwasher and because we had purchased a used dishwasher with hoses only needed the drain pipe. He took all the other new parts with him. We needed those shortly because the used dishwasher went bad and we purchased a new dishwasher. He took extra parts for my soap dispenser and I had to call him back to get the hose and stopper for a bottle in the cabinet. When he installed our new sink he did not put putty or silicone under the edge. He forgot the new outlet for our refrigerator and when told, seemed to install only a new plug and not new wiring (we had old plugs without ground). We have a new wood counter top and our new sink was not flush to it and the clips that came with it did not work with the thicker wood counter in the front, water is ruining the finish. We thought the price was high for the work done, but had no other choice. We would not use again.

Reply to provider response : Opening size for sink is not an excuse for not putting putty which we brought and had available at the time it was installed. We thought all sinks had putty. I do not call about problems, I just get some else to do it as I expect it to be done. 

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Professional, quick, and pleasant We will use him again

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Rick came out the day I called about our water heater not working and replaced the heating element. Very polite and attentive. Got the job done and we have hot water again.

He was excellent and educated us regarding our tankless water heater and came ASAP for the frozen pipes ! We love using our local small businesses and highly recommend RK !

Acceptable... I met with owner, he provided a quote and a few unsolicited sayings. I received two other quotes that proposed better systems for less cost.

Rick came out and did the work quickly and professionally. He was very friendly and explained what he was doing every step of the job.