SPIRIT DELIVERY & DISTRIBUTION

If you like 3 ring circuses, this delivery company is for you. Spirit Delivery was sub-contracted by a large big-box (BestBuy) to deliver and install my new LG washer and dryer. The 2-man team arrived 10 minutes early. I directed the "top" guy upstairs to the laundry room. He asked me if I had the special cord for the electric dryer - yes, I had purchased it. Then he asked about the venting for the dryer. I was not given any information on replacing the venting. He said he could not install the dryer using the venting installed by my husband not more than 2 yrs ago because it was not "Best Buy venting." I told him the original washer & dryer needed to be moved to the garage. He replied "No." I told him that was in the delivery fee and that I would confirm with the store. He replied he works for Spirit Delivery and he does not talk to the store.The next 15 minutes were conversations between the Best Buy store, the Best Buy "Customer Service" national line and the delivery team's supervisor. At one point, the delivery guy was waving his phone in my face, I was on the phone with the Best Buy people and water was flowing out of the washer feeder hoses. The Spirit Delivery supervisor, Rick Kaderly, called my cell phone and proceeded to put all this mess on Best Buy - his "team" only does what Best Buy tells them, yada, yada. I closed this fiasco by advising Mr. Kaderly that customer service is the face delivering the appliances. If Spirit Delivery really delivered, their "team" would be supplied with the material to do the job - which didn't happen at my house. They did deliver plenty of attitude and disrepect. PS When the "team" left I saw they had hooked up the dryer to the existing venting. So, my house is ready to burn down the minute I use the dryer? What a complete waste of opportunity to up-sell and serve. And something I will not forget nor forget to mention when I hear of someone planning a purchase at Best Buy.