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EMPIRE WINDOW COMPANY

4.8(
85
)
Doors (Interior) - Install or Replace, Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair,

About us

Empire Window Company has proudly served homeowners in the Cleveland, Akron, and Northeast Ohio area since 1960. The Empire Window Company is synonymous with quality products, exceptional customer service and ethical business practices. We have proudly outfitted thousands of homes with windows, vinyl siding, and doors, and have served multi-generations of customers. We are humbled by the vast number of referrals our customers provide. This is a testament to our work ethic, experienced sales and installation teams, and product quality. Our high business volume enables us to offer very competitive prices, often as much as 60% less than other major window companies. We also are pleased to offer additional discounts to Seniors, Union Members, Hospital & Government Employees, and Veterans. Special financing is also offered to qualifying customers. Empire Window Company has attained and maintains an A+ BBB rating and has been recognized as a multi-year Super Service Award Winner by Angie's List. Regardless of the architectural style of your home, we have windows, doors and siding to meet your very unique needs. We will be happy to meet with you in your home at a time that is convenient for you! Empire Window Company products are all locally made which means we support our local community! Give Empire Window Company a call to schedule your FREE in-home consultation today! 440-232-1550

Business highlights

65 years of experience

Services we offer

Super Service Award Winner! Specializing in windows, patios and entry doors., siding

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.885 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
13%
3
0%
2
1%
1
1%
Write a review
Showing 1-25 of 85 reviews
Denise C.
Jul 2022
5.0
Yes, I recommend this pro
Very professional and respectful of property job completed in a timely manner and looks fabulous
Response from EMPIRE WINDOW COMPANY

"We appreciate your business and the great review!!"

Bob M.
Oct 2021
5.0
Yes, I recommend this pro
From the first meeting with the salesman, Mark, until the job's finish everything was done welland according to plan. Once the job started, the installer, Jeff, let me know when he'd be at my home. His work ethic was outstanding. He was always focused on the job and the only break he and his assistant took was for a short lunch. Everything was cleaned up daily and I haven't found any nails at all.
Tracy K.
Aug 2020
5.0
Yes, I recommend this pro
From estimate to scheduling to work completion, was very very satisfied with Empire Windows. Price was great (they seem to keep overhead lower than most and price was super competitive); everyone I dealt with throughout the process was friendly and professional; the install was done within the time window they gave me; and last/importantly, the install crew was outstanding, thorough, polite, neat, and did a great job, very obvious they consider quality/satisfaction a top priority.. Would do business with again.
Response from EMPIRE WINDOW COMPANY

"[Member Name Removed] we truly appreciate the great review and thank you once again for your business!"

George C.
Jul 2020
5.0
Yes, I recommend this pro
Very well. The job was done sooner then thought do to another cancel, the crew was on time and finished the job in less time then was first thought, they were very concerned with detail and that we were pleased.
Response from EMPIRE WINDOW COMPANY

"Thank you for the great review!! We appreciate your business!"

Judith H.
Jan 2020
5.0
Yes, I recommend this pro
Everything was good. Installers were on time and worked to get the job done in a timely matter.
Response from EMPIRE WINDOW COMPANY

"Thank you for the great review, we appreciate your business! Enjoy the new windows!!!"

Elizabeth F.
May 2019
5.0
Yes, I recommend this pro
$7,500
Needed to have every window in the house replaced since I had original aluminum windows with broken seals and lots of stains and haze. The salesman (Scott) was such a pleasure to work with and very fair with pricing and transparency. The price to value is amazing with this company and I am so happy with how little I had to pay for top-notch windows. The installers were very professional, on task and took no breaks. They did a marvelous job and had the house done by the end of the day. They also did an amazing job of installing the window kit over the skinny stained glass window right next to the front door since it was leaking heat and cold like crazy. I am so glad I chose this company and have recommended them to my neighbors (one of them has gone with Empire for his total redo).
Megan P.
Jun 2018
2.0
We called empire and had a quote done within a week. We ended up choosing them based on the reviews on here and meeting with the sales man. We ordered the windows in November and they were installed in January. The installers came and were in and out in a day. They cleaned up and were very polite. The problem I have with the company came after the install. The installers put in a screen that had a tear/hole in it. I called the company the next morning and told them about it and they said it would be ordered and replaced in a few weeks. That was FIVE months ago. I’ve called twice and get the same answer, the screen is on order and will be replaced as soon as it comes in. I find it very hard to believe. Overall the pricing was great and install was quick. But if you have a problem with anything good luck getting it fixed.
PATRICK O.
Nov 2017
5.0
Yes, I recommend this pro
$1,600
I had zero problems throughout the entire process, and the price I paid was literally 1/3rd of what the big companies quoted me for the same windows. If you get vinyl replacement windows, there are only a handful of OEMs, so they're all selling you nearly identical windows. Each reseller claims those windows are manufactured just for them, and sold only by them, because they work out a deal with the manufacturer to change one tiny part of the window like the latch shape so they can say it's only theirs. Don't be fooled. The windows your neighbor paid $800 each for are the same windows you can get from Empire for a third of that. I am not affiliated with Empire except as a customer. They do a good job for a good price.
DAVID D.
Sep 2017
4.0
Yes, I recommend this pro
$7,000
For the most part they were clean. They were prompt. There was one defective window and they are working with us to get that resolved. They’re coming back to correct the mistake on the 29th of this month. They’re salesman was very professional and so far, the whole process I was happy with, after dealing with many companies. I’m hesitate to give an A overall, only because they haven’t done the rework yet. I would use the provider again.
June M.
Aug 2017
5.0
Yes, I recommend this pro
They were very careful and cleaned everything up.
CAROL B.
Jul 2017
5.0
Yes, I recommend this pro
absolutely great
Lindsay T.
Jul 2017
5.0
Yes, I recommend this pro
$2,000
I received several estimates - Empire Windows were not the highest or the lowest. Everything was comparable - quality, warranty, price. Mainly I liked the sales guy. First appointment was the sales appointment - no pressure, just best price. We gave a deposit of <50%. Next appointment, within a week, was the measuring. Quick, easy, maybe 10 minutes. Finally, we got the call, the windows were in. The install took 2 hours for all three. Fast, very loud, but clean and well done. Nice job, pleased with finished product. Looking forward to a warmer winter,
Heather A.
May 2017
5.0
Yes, I recommend this pro
$5,000
I was very pleased! The estimate was incredibly fair and I look forward to starting the work once we are ready.
Response from EMPIRE WINDOW COMPANY

"[Member Name Removed], We appreciate the opportunity, and look forward to working with you in the future!"

Christopher L.
May 2017
2.0
Was working with local sales rep (Solon I think) who provided a decent quote on 6 replacement windows. Was leaning towards Empire until I could never get in contact with the service rep again. Left several messages. Ended up calling local office. They paged him. He left me a voicemail the next day, and of course he didn't answer when I called back. Worse customer service ever. Window Nation gladly took the business. Will not recommend Empire to anyone, just on the service alone.
Response from EMPIRE WINDOW COMPANY

"[Member Name Removed], I apologize for the overall lack of communication. With us being a referral from a family member, I know you expected and deserved more from us. Customer service is a top priority at Empire Window Company, and we will do our best to learn from this situation. Please do not hesitate with any questions or concerns. 440-232-1550 Bill Gartner Empire Window Company Director of operations"

Matthew M.
Jan 2017
5.0
Yes, I recommend this pro
$10,500
I contacted Empire Window Company after reading many reviews on Angie's List and felt that they would have some of the best price and service. The sales pitch is not as aggressive as other companies, but they still put some pressure on you. The crew that came out worked hard and finished just under two days. We weren't satisfied with some of the re-installation of the trim around the edge of the window and contacted Empire about this. They had a crew out ASAP to back caulk the seems. We were impressed with the overall communication and how quickly the sought to remedy our situation. I recommend them to everyone I know interested in windows.
Lois D.
Oct 2016
5.0
Yes, I recommend this pro
$10,000
Very well no problems everything looks very nice
KM P.
Aug 2016
5.0
Yes, I recommend this pro
.
John K.
Jun 2016
5.0
Yes, I recommend this pro
$1,600
They did  a wonderful job . The new window looks perfect. Installation was very professional and they had the entire place cleaned up when they left .
Kerry B.
May 2016
4.0
$4,000
unknown
KM P.
May 2016
5.0
Yes, I recommend this pro
$6,350
unknown
Mary C.
Mar 2016
4.0
Yes, I recommend this pro
unknown
Ann R.
Mar 2016
5.0
Yes, I recommend this pro
$2,500
unknown
Linda B.
Jan 2016
1.0
unknown
MARIE O.
Oct 2015
5.0
Yes, I recommend this pro
unknown
John J.
Oct 2015
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 85

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

EMPIRE WINDOW COMPANY is currently rated 4.8 overall out of 5.
EMPIRE WINDOW COMPANY accepts the following forms of payment: CreditCard
Yes, EMPIRE WINDOW COMPANY offers free project estimates.
No, EMPIRE WINDOW COMPANY does not offer eco-friendly accreditations.
No, EMPIRE WINDOW COMPANY does not offer a senior discount.
No, EMPIRE WINDOW COMPANY does not offer emergency services.
No, EMPIRE WINDOW COMPANY does not offer warranties.