Bradley Stone Industries LTD

Fantastic. Great service, professional, outstanding customer service. Our design consultant Taylor was knowledgeable, professional, and provided excellent service. The entire process from first visit to final installation was exceptioinal.

Love the final product! Would hire again.

Very, very well. Very professional - all aspects, purchase, selection, installation, results.

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Was overall a good experience. They had a great selection of remnant pieces we could choose from and had knowledgeable staff. They were even willing to meet with us slightly before they opened so we could still get to work on time. Just wish they had hours past normal work hours!

From our sales rep, to the measurer to the installers, all of the Bradley Stone people that we worked with were extremely professional and knowledgeable and made the entire process so easy! Our counters are absolutely gorgeous and we could not be happier with Bradley Stone! The quality of the stone work is impeccable. They are so easy to work with- we would highly recommend them, and will be calling them again when we are ready to do our bathrooms.

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Look no further than this place for granite. We have had our kitchen granite done by Bradley Stone, and now we had our fireplace hearth done by them. Everything went perfect throughout the project life cycle. They use high tech equipment for measuring your granite, then they use a software that makes the granite pattern on your seams match as close as possible. We had Sarah Binder as our sales rep for both the Kitchen and fireplace. She is extremely knowledgeable and knows exactly what design you want just from your description. Our fireplace design was pretty complex and it came out exactly how we wanted it to. The install crew is great also. They are meticulous and strike me more as artists than installers, as they are always taking a step back to see how it looks as they go through the install process, then they tweak as necessary to make sure its perfect. We will always use them for any other granite projects.

They did a detailed laser measurement which took about 1 hour. Then, two weeks later they installed the countertop. My kitchen contractor removed my old countertop the day before the installation, although Bradley Stone would have done that for an extra fee. It looks wonderful! I am happy with their service and the quality of the granite countertop.

Initial install went very well. They had great suggestions on the stone layout. A couple of weeks after the install we noticed an aqua green stain on the back splashes. They came out once and applied a compound to remove the stain. It did nothing. They told me they needed to put in on 1-2 more times to get the aqua green stain out. They told me this is to be expected and that every job has some sort of issue that requires service work. They never mentioned that when they were writing the contract. It took multiple phone calls and emails to get them to respond when I told them of the issue. They followed up the next day after the installation when they wanted paid. I would not recommend them. I will tell my friend the builder about the experience since he is the one that sent me to them.

Overall, they were simply excellent. They will be doing our bathrooms next time when we are ready.

We meet Lisa Kornuc , Arsena sales rep. at the "home and flower show". She seemed very personable and knowledgeable about granite, and invited us to their open house in a few weeks. It was about an hour drive for us, but we were very impressed with their facility, we even picked out our stone then. Lisa e-mailed us an estimate, along with the date they could tear-out the old counters and one week later they would install the new granite counter tops. She mailed us a contract, we signed and returned it. Workers arrived as scheduled to remove counter tops, make wooden patterns, clean up, etc, all in one day. In one week they were back with the finish products and installed them, again in one day. The workers were very friendly and knew exactly what they were doing. We are very pleased with the price and exceptionally happy with the end result, they were easy to work with and the whole project was stress free. "VERY GOOD EXPERIENCE OVERALL"

I had a good first impression of this company since they have a flashy showroom showing the work that they can do. It was also a plus to be able to view their own inventory versus having to drive around town to compare granite colors and prices. Presumably this should mean that you could get a more competitive price, since they maintain their own inventory. However, our salesperson, Joanne Had, was disorganized and had nothing but excuses why she wouldn't follow up with us in a timely manner. I asked her about when she would be getting more of a granite type that we saw in her warehouse, and she never gave me a clear answer on that. I asked her to get a price for me on granite at another warehouse in town and she never even bothered to call me back. She did not accompany me to any outside vendor, as her competitor, Landmark Stone, did. In the end, Landmark gave me an excellent experience and they cashed in on a $10000 sale. Too bad for you, Joanne.