Very well.

Productive was recommended to me by a professional HVAC contractor. He said that he had been recommending them for 20 years. He was right to do so, the team from Productive was excellent. I have a 100 year old house in Lakewood, OH. The ducting had been replaced with a new furnace in 2000, and I felt that it was time for a cleaning. There are a lot of runs to all of the rooms in the house. Even so, the Productive team arrived on time, were very clean and professional, and got the job done in just over 2 hours. I was very impressed. It was a rainy day, but the techs made sure to cover their shoes every time they came back into the house. When the job was completed, you wouldn't have even known they had been there. The furniture was all placed back where it was, the basement was perfectly clean, and the house smelled better than it did before the cleaning. Thanks Productive! Highly recommended!

Excellent service and process from scheduling to completion. Office staff was very professional and accommodating when I needed to move my appointment. Service Tech was prompt, professional and offered additional services which were needed to ensure a top-notch job.

Did a super job! Great communicators, too. I highly recommend!

They were so quick to fit us in their busy schedule and did a great job! Great customer service and very efficient to work with

Incredible service from beginning to end...from scheduling to quality of work from technician. Highly recommend.

It was an amazing experience. Jake was very professional and explained everything he was doing. He showed me before and after photos he was on time and cleaned up after himself. I would highly recommend them.

Very well, very informative explained every step and very thorough.

The whole process was seamless. Very professional company. The technician was on time and very professional. I am pleased with the job.

They were on time, very respectful, very efficient, and did a thorough job on both the air ducts and the dryer vent in approximately 2 hours.

They were efficient and did a thorough job. They were neat and left no mess, The worker came on time and worked for a few hours. The air feels cleaner in the house now. The job cost us about $400 with the Angie's List discount.

Very professional and through. I have so much less dust in my house, it is amazing. I would recommend them highly. Will was the technician and he explained every step he was doing. Cleaned up after the work. He was nice, friendly and professional.

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We had our ducts cleaned by another company 15 years ago and thought they did a fairly decent job. We were shocked at the amount of drywall, nails and lots of dust that Productive removed. Just to let you know - it is very loud. They drill a couple of holes in the ducts and hook up a vacuum to it. The vacuum is very effective and loud. They clean all the registers and returns and sealed the holes back up. Very clean and professional. Thanks, Jake!

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They are four times cheaper than other companies, their price was super reasonable. They called me a week in advance and on Friday to remind about the appointment and they are clean and reliable, they make sure that every thing is up to the standards.

I called this company on the recommendation of my HVAC guy.  I was told because of the complex nature of my job I had to wait for one particular technician to be available.  In part because of my schedule, I ended up waiting a month for an appointment.
The first words out of the techs mouth was "you have chipmunks".  Yes, in the yard.  I live in the woods what would you expect? The tech decided he wanted to check out the basement because he had heard it involved crawl space.  Admittedly the crawl space has some icky elements and tight spaces but many people -- electricians, plumbers and the guys who installed my AC ducts have worked down there.  
 
.  The tech then went outside to see if he could put his hose through my laundry room window to access the basement.  He then complained that there was poison oak and poison ivy in the area in front of my laundry.  First there is no poison oak anywhere in NE Ohio.  I carefully inspected the area and found two tiny ivy plants which I volunteered to pull.  He started to question every plant in the area -- he obviously didn't even know what poison ivy looked like.  He then decided his hose  wasn't long enough to do the work.
At that point it became obvious that he just didn't want to do the job.  I think that was probably a good thing.  The job wasn't enough for this company.  I promptly called and arranged for the company I had successfully used previously to come and clean my ducts.

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Met productive air duct cleaning at home and flower show.  Read reviews on Angie's List.  I was able to get an appointment and Nick and his crew were on time ( I think they were a little early).  They setup the hoses and equipment.  If you are really particular about your floors you may want to make sure to ask about how many floor coverings they have available.  We had lots of cardboard that we were able to use in addition to Progressive's floor covers.  They cleaned out all the vents and put in  a new filter once they were finished cleaning.  (I had purchased several and stored them close to the furnace).  The also talked to me a little bit about the air duct system that had been installed in the house and things to look out for in the future.
Nick has a dry sense of humor and so once you accept that he's easy to work with.
All in all, nice job.

I was very pleased with the results of the service I was given. Here are a few details.
First contact was great, he immediately put on little blue booties over his work boots to minimize any effect on our floors! Nice touch!
Nick the technician was gracious when he learned I had turned the damper of every duct to the off position, because I thought based on the info I was given that is how it was supposed to be for Summer...when the AC was running. Moving here from an area that doesn't use furnaces, I was really quite unaware as to how to care for or operate such a system. So his expertise and subtle humor was appreciated...even if at the expense of my pride!
 I was grateful that Nick also went over some of the details with us in person. Details that were omitted during my initial phone contact with the company. He pointed out that they would have to cut small holes in the mainline for running the cleaning suction hose through in order to get to all of the debris out.  These 1" holes were neatly covered and sealed when finished, but I can imagine it would be quite a surprise to see someone drilling into your ductwork and not know why!
Our system hadn't been cleaned for the life of the house..(over 30 years!!!) so it was definitely time. They found a large tube of vintage drywall caulk stuck in one of the ducts left over from when the house was built....in 1978!!
When we got home...that evening, the air was clean, and smelled better, the house was dust free, and our night was a lot cooler. I know we'll eventually make up the cost of this cleaning in Electricity and Gas bills over the next few months. Their one price for everything is a little spendy...but be sure to mention if you are a senior citizen or an Angies List member and there are additional discounts given. My mom was able to take advantage of both of these discounts and save over $100 off their list price for her home.
Thank you Productive!

As they arrived, I was marking cold and warm air portals with sticky notes.  My efforts were dismissed and I was arrogantly told, "We're experts" and that they knew how to find them.  The work seemed to progress efficiently.
After they left, we saw that several covers were not disturbed: old paint jobs covering the grillwork and the walls were still sealed and items in front of some of the openings had not been moved.  Also, one cover was not reattached to the wall and some others were in place but the screws were sticking out and not started into the walls.
We chose not to call them back because we didn't even want them back in the house.

12/3/2012:  A follow-up call from Productive is acknowledged and appreciated, and resolution offered.  

The experience was very pleasant from start to finish.