Founded 1959 • With Angi since May 2002
Amenities
Free Estimates
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Warranties
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Senior Discount
no
Eco-Friendly Accreditations
No
Licensing
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-12 of 12 reviews
Pamela R.
06/03/2015
The first young man who came didn"t seem to have the knowledge he need to do the job. However, he was very polite and wanted to do his job. When he left we found that there was a leak at the pump. My husband called and insisted that someone come as soon as possible. The man who came the nest day repaired the leak and repaired our heater at no charge. It could have been an expensive fix. however, the second man that came did an excellent job.
Description of Work
opened pool
Category
pool cleaners
Dave G.
05/27/2014
It went very well. I have also purchased an above ground pool and pool heater from Litehouse.
Description of Work
Re-felted my pool table.
Category
pool cleaners
Service Provider Response
Thanks so much for your review of our company! We're glad that we were able to service your pool table to your satisfaction.Brian O.
07/25/2012
Deborah L.
12/12/2011
Antonia P.
10/22/2011
We wouldn’t give them top marks on everything but they are pretty fair. We did have an issue. We bought an above-ground pool from them about two years ago. We did have an issue with the heater on and off within the last year and I don’t think they were as responsive as I would want them to be but they did eventually take care of it just maybe not as quickly as I wanted but they did take care of it. We would use them again in the future.
Description of Work
We use the services of Litehouse Pools.
Category
pool cleaners
NANCY B.
10/31/2005
THIS IS A SECOND ORDER OF A SPA LID. THE FIRST WAS BROKEN. RECEIVED AN F FOR SERVICE. THIS LID WAS ORDERED, AND WAS LATE BY 2 1/2 MONTHS. THERE WAS LITTLE CONCERN UNTIL I FOUND A SALES PERSON WHO JUST HAPPENED TO ANSWER THE PHONE. HE FOLLOWED UP, AND HAD A LID DELIVERED. ODDLY, HE WAS ABLE TO DO WHAT THE MANAGER COULDN'T. NO OTHER PLACE COULD GET A LID TO FIT THE SPA.
Description of Work
NEW SPA TOP.
Category
pool cleaners
NEIL Y.
09/03/2005
WE PURCHASED THE POOL FROM THE SOLON STORE. KEN, AL AND EVERYONE ELSE AT THE STORE ARE GREAT AND WILL DO WHAT IT TAKES TO KEEP THEIR CUSTOMERS HAPPY. INSTALLATION IS SUBCONTRACTED OUT TO A THIRD PARTY. THE INSTALLER SHOWED UP HOURS LATE. INSTALLATION IS HANDLED THROUGH THE SERVICE DEPARTMENT, WHICH IS NOT VERY SERVICE ORIENTED. THEY DO NOT RESPOND. WE NEEDED TO GO THROUGH THE STORE TO GET ACTION. I WOULD RECOMMEND THE SOLON STORE, BUT IT IS BEST TO BUY FROM A STORE CLOSE BY. I WOULD ALSO ASK THE SALESMAN TO GO THROUGH THE INSTALLATION PROCESS IN DETAIL. NO ONE TOLD ME I WOULD NEED TO TELL THE INSTALLERS WHERE THE ''SKIMMER'' SHOULD BE SITUATED. THE PUMP AND HEATER WERE INSTALLED ON UNEVEN GROUND. NO ONE SUGGESTED HAVING PAVERS OR A PAD. THE PEOPLE IN THE SOLON STORE ARE ALWAYS AVAILABLE TO HELP YOU. IN THE END. WE ARE VERY HAPPY WITH THE PRODUCT AND THE QUALITY OF THE WORK. (NOTE: GRADE FOR PUNCTUALITY IS MORE REFLECTIVE OF THE INSTALLER NOT THE COMPANY).
Description of Work
WE PURCHASED AN ABOVE GROUND POOL WITH HEATER. WE PURCHASED A COMPLETE PACKAGE THAT INCLUDED START UP CHEMICALS, AUTOMATIC VACUUM, SOLAR COVER, WINTER COVER, AND LADDER SYSTEM.
Category
pool cleaners
NANCY B.
12/01/2003
I CALLED THE COMPANY AND TOLD THEM ABOUT THE SITUATION. IN TURN, THEY REQUESTED I SET IT OUT AND THEY WOULD COME AND PICK IT UP. THEY WERE SUPPOSED TO ORDER ANOTHER ONE, BUT I NEVER RECEIVED IT. SO I PURCHASED ONE THROUGH ANOTHER COMPANY. I HAD TO CONTACT THE PRESIDENT OF THE COMPANY AND REQUESTED A REFUND. I HAVE YET TO RECEIVE MY MONEY, AND I STILL HAVE THIS BADLY TORN COVER. IN THE PROCESS OF PURCHASING THE SPA, THEY MISREPRESENTED THE PURCHASE AND WOULD NOT HONOR WARRANTY ISSUES.
Description of Work
BOUGHT A SPA. THE COVER WAS DAMAGED BY WIND. I PURCHASED A USED COVER AND PICKED IT UP MYSELF. I GOT IT HOME AND IT WAS BADLY TORN.
Category
pool cleaners
KEN C.
05/11/2003
IF THEY TRULY DON''T WANT TO INSTALL POOL ON HILLS, SAY SO UP FRONT AND DON''T BOTHER WASTING PEOPLE''S TIME AND LIVES!!!
Description of Work
HAD THE STRONGSVILLE IN GROUND POOL MANAGER COME OUT TO MEASURE AND GIVE A WRITTEN ESTIMATE. SAID IT WAS IMPOSSIBLE ON OUR HILLY PROPERTY EVEN THOUGH THE NEIGHBOR NEXT DOOR HAD A LITEHOUSE POOL FOR YEARS AND LIVES ON THE MIDDLE OF THE HILL???
Category
pool cleaners
NANCY W.
09/18/2002
THE SERVICE PERSONNEL WERE VERY RESPONSIVE AND PROFESSIONAL, ESPECIALLY THE FIELD MANAGER, BILL. IVE USED THEM FOR THE PAST 2 YEARS. LAST YEAR THEY REPLACE ALL OF THE POOL EQUIPMENT (FILTER, PUMP AND HEATER). THE SERVICE WAS EXCELLENT. THEY EVEN FOLLOWED UP WITH ME A WEEK LATER TO MAKE SURE I WAS COMFORTABLE WITH OPERATING THE NEW EQUIPMENT. THIS YEAR, HOWEVER, I HAD A MINOR PROBLEM WITH THE OFFICE PERSONNEL. I CALLED AN LEFT NUMEROUS MESSAGES AND THEY RARELY RETURNED MY CALLS. THE FIELD SERVICE PERSONNEL WERE GREAT. ONCE I SPOKE WITH THE FIELD PERSONNEL, THEY RETURNED MY CALLS WITHIN MINUTES. THEY MADE AN APPOINTMENT FOR THAT AFTERNOON AND COMPLETED THE WORK VERY QUICKLY. I WILL DEFINETLY USE THEM IN THE FUTURE.
Description of Work
REPLACED AN UNDERWATER LIGHT FIXTURE IN POOL.
Category
pool cleaners
BILL L.
07/09/2002
THE LITEHOUSE STORE PERSONNEL ARE CORDIAL AND HELPFUL, AT LEAST AT THE NORTH OLMSTED LOCATION. HOWEVER, IT IS VERY DIFFICULT TO CONTACT THE SERVICE DEPARTMENT. YOU USUALLY GET THEIR VOICE MAIL AND THEY SELDOM RETURN MESSAGES. THE SERVICE PERSONNEL THAT WORKED ON MY SPA WERE PUNCTUAL AND COMPETENT. HOWEVER, THE LADY WORKING THE AT THE PARTS DEPT. AT THE SERVICE CENTER IN BRUNSWICK WAS EXTREMELY RUDE TO ALL THE CUSTOMERS WHO EITHER WALKED IN OR PHONED IN TO HER. HER INTERACTION WITH CUSTOMERS WAS REPREHENSIBLE. I WOULD RECOMMEND THAT MEMBERS LOOK FOR OTHER SPA SUPPLIERS.
Description of Work
LITEHOUSE SERVICE PERSONNEL CHANGED SEVERAL JETS ON MY SPA. ADDITIONALLY, I VISITED LITEHOUSE MAIN PARTS DEPT IN BRUNSWICK.
Category
pool cleaners
Phone
Address
5500 Milan Rd. Unit 274B
Sandusky, OH 44134
Service Categories
Billiard Table Sales
Furniture - Sales
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