STEAM PROS

I WAS VERY UNSATISFIED. I BELIEVE THAT, SINCE THEIR YELLOW PAGES AD ADVERTISES THEMSELVES AS EXPERIENCED IN REMOVING PET ODORS, THAT THEY SHOULD HAVE TOLD ME UP FRONT IF THIS JOB WAS BEYOND THEM. THEIR FEE WAS QUITE A BIT HIGHER THAN QUOTES RECEIVED FROM OTHER COMPANIES, AND I BELIEVE A REFUND OF SOME SORT WOULD HAVE BEEN IN STORE GIVEN THE SHAPE THE RUGS WERE IN UPON RETURN.

SPILLED SOME SOLUTION INTO THE FURNACE DUCTS THAT CAUSED SOME LEAKING INTO OUR BASEMENT. THEY BURNT A BROWN STRIP THROUGH OUR LAWN WITH THEIR HOSE. I CALLED LOOKING SPECIFICALLY FOR HELP WITH PET ODORS, AND THEY SAID THEY HAD EXPERIENCE WITH THAT, AND WOULD TAKE CARE OF CRYSTALLIZATION AND INJECT THE AREA TO SOLVE THE PROBLEM. BUT WHEN THE SERVICE PERSON ARRIVED, HE SEEMED SOMEWHAT IRRITATED ABOUT DOING IT, AND INDICATED HE WASN'T CONFIDENT IN HIS ABILITY TO TAKE CARE OF IT. AND IN FACT THE PROBLEM STILL EXISTS. THERE WERE ALSO AREAS, PARTICULARLY DOWNSTAIRS, THAT TOOK UP TO FOUR DAYS TO COMPLETELY DRY, WHICH WAS NOT MY EXPECTATION. THEY OFFERED TO RETURN AND DO THE INJECTIONS, AND THEY DENIED THAT THEIR CHEMICALS WERE RESPONSIBLE FOR THE LAWN STRIPE. I CHOOSE NOT TO HAVE THEM RETURN.

I'M VERY PLEASED, ESPECIALLY WITH THEIR COST. IT INCLUDED DEODORIZING AND STAINGUARD.

SOLD SCOTCH GUARD BUT DIDNT SUPPLY A LISTING OF STUFF THAT IT WOULDNT WORK ON. A DOG GOT SICK ON AN AREA SCOTCH GUARDED, SO WE CALLED STEAM PROS AND THEY TOLD US TO USE WATER AND VINEGAR DIDNT GIVE THE PROPER MIXTURE. THEY SAID THEY WOULD CALL BACK AND DIDNT. WE CALLED THEM BACK AND THEY SAID THEY WERE BUSY. I WOULD HAVE LIKED THEM TO STOP IN AND CLEAN AREA WHERE THE DOG GOT SICK.

unknown

THEY DID A VERY NICE JOB AND THE PRICE WAS REASONABLE.

unknown

WORKED REALLY HARD. HE WAS HERE ABOUT FOUR HOURS AND ONLY CHARGED ME FOR TEN OF TWENTY SPOTS. 1100 SQ FT

CAME RIGHT ON TIME. VERY POLITE AND PROFESSIONAL. LOW PRESSURE TO ADD ON ITEMS LIKE SCOTCHGUARD

THEY WERE ABLE TO COME OUT WITHIN A WEEK OF CALLING FOR APPT. THEY WERE SOMEWHAT DELAYED BUT COMPLETED WORK EFFICIENTLY. THEY WERE POLITE AND RESPONSIVE.

unknown

THE PRICE WAS VERY REASONABLE , MY COUCH HAS TONS OF CUSHIONS AND PILLOWS.

VERY PROMPT, PROFESSIONAL AND DID A GOOD JOB.

THEY ARE VERY GOOD, EFFICIENT AND POLITE.

TWO YOUNG MEN CAME TO MY HOUSE AT 8:00 PM ON A SATURDAY NIGHT. THIS REALLY SURPRISED ME. THEY DID A GREAT JOB, AND THEY WERE A PLEASURE TO HAVE AROUND! VERY NICE GENTLEMEN! EVEN CAME BACK AFTER MY HUSBAND TRACKED TAR ON MY ORIENTAL RUG - RUG LOOKS LIKE NEW!

USED TO CLEAN TWO AREA RUGS. THEY CLEANED AND APPLIED A PROTECTORANT AND DID IT SOONER THAN I HAD BEEN TOLD IT WOULD TAKE. THEY WERE VERY HELPFUL AND PROFESSIONAL.

REMOVED SPOTS ON CARPET & FURNITURE.