Jim Engler's Homework LLC

"We certainly appreciate the time taken to post this very positive review! We consider our great clients as partners in achieving mutual goals and protecting properties. We are proud to have worked for you, at your beautiful home. We will be there again, whenever needed, (and for any emergency), since we now have an established business relationship that works! Thank you!"

"We are happy to respond to this complaint. The statements by this member are untrue, since we left this property with the gas-line work completed in 2016, (not- 02/10/2017)?.. and properly tested over a year ago. (This project was completed 02/2016. All dated and signed documents are available for review). * We are happy that Angie's List has now reviewed our submitted paperwork, and has corrected the date of service for this project to reflect that the project was completed over one year ago, (with no complaint until 2/10/17) - .. *Please see below. *As we have described, the work was completed over a year ago, and was confirmed as correct by the East Ohio Gas Company (when service was restored after our work was completed). The following information is our original clarification of this incorrect complaint.... *Initially, we reviewed this project that had an old cook-top with flexible gas-line in place prior to our involvement. This was due to the current position of the old cook-top. We corrected the leaks and checked all connections and informed this member that when his newly purchased stove was delivered, it would have to be moved out from the wall by several inches to allow for solid black gas-piping to be installed. This member was not interested in moving this new stove whenever it would be delivered, and wanted only the leaks from the cook-top lines to be repaired. Obviously, this member continued to try to move in the new stove, after it's delivery, using the old lines already in place. Our company was then called to come back to change out the existing flexible lines that were in place, when his new stove was delivered. We then, put in all new, solid black gas line pipes and connected the new stove. We had to cut out the existing cabinet for the new stove to fit properly and the solid gas-lines to fit. The new stove needed to be out a few inches from the wall to accommodate the new gas pipes. Our gauges and testing equipment showed that no gas leaks were present and all repairs to the gas lines were correct. East Ohio Gas Co. agreed, and they restored the gas service at this property, and all was properly approved. This member signed all documents (which have been submitted to Angie's List) and we were paid and left the property with gas service restored and all issues completed. We have heard nothing from this member for over a year. If there were leaks that occurred (after our contract was completed and paid for, with his check # 304, from this member back in 2016), it is our belief that this member may have tried to move the new stove back into his desired position, possibly causing new leaks. At the time we left this property, the gas-lines were correct, tested with the proper equipment, and no leaks were present. The gas service was restored by East Ohio Gas Co. and all was approved by the Gas company, This member paid for our services, and all was well in 2016. We do have the copy of his check #304 and all signed documents, including a "Satisfaction of Services Performed" document dated 2/25/2016, that proves his satisfaction with our work. This member is welcome to contact our company if there are concerns, however we have heard nothing for over a year until this complaint was posted. All documents described have been delivered to Angie's List, and are available for review via Angie's List, or our company."

"A quick response about this member's comments.... very simply, the reason this member was not called back is that she did not leave her phone number on our voice mail. We do not keep a data base of past clients phone numbers or credit card information. This is required by our credit card processing provider to remain PCI compliant. This member is welcome to call and give us the information we need to reach her. She left one very broken-up message from a private number in July. As far as the repairs that were completed, everything was to her satisfaction at both times that we left her home. She was informed that additional work would be involved to open the crawl space to actually completely replace the pipes. She did not want to go to that extent, but she was advised that an add on exterior fitting would allow use of the spigot as needed. She opted to purchase that herself, and was grateful for the advice and product info that would save her money. She is more than welcome to give us her contact information and we will be happy to continue on with any further work she would like to have done. Her overall ratings for our services were all positive, so it is a surprise that she would post a complaint like this without further inquiry. We would like to thank this member for her overall, mostly A ratings for our work, and her comments about our excellent service. We were not given her private number on her one (and only) call to our office voice mail after our services were complete. We work for clients who seek us out because of our excellent reputation and communication is the most important step to building a great working relationship. We encourage any member to call and leave detailed contact information. We do keep regular office hours, so calls are always returned if a message and contact information is properly left."

"We do appreciate the time this member takes to report on our work. A good working partnership is really a two-way street. This member is very specific about her requirements to keep her beautiful, and beloved property in great shape. She does care about "code" and quality, and is a great fit for our services! This member is a very valued client who can call us anytime...day or night...even for emergencies of any kind. We will be there!"

"Thank You, very much for the all "A" ratings! This member is an exceptional client! It is a pleasure to enter a partnership with a homeowner who cares so much about her property! Ask for anything, anytime, from our company, because you are a valued client!"

"Thank you so much for posting this nice review! We do work very hard to be sure that we do the best work possible for such great clients, as you are! We always try to be there and get things done as if our clients were our own family. A great partnership is the result of us all - working together. This member is an exceptional person, and we will always make sure that whatever he and his family needs, is a priority for our company! Thank you, very much for taking the time to speak about our work!"

"In reviewing our files, we have found that this member had this project contracted over 7 years ago. The property in question was a dilapidated rental property that had been cited by the City for code violations and safety issues. This landlord was very unhappy to make any repairs, but was forced to by her tenants and the City Building Department. She wanted to do only the least possible amount of repair, so she had only the lower porch repaired and made safe, (as that was all that was required by the City). All work was done under City Permit, reviewed during work and inspected afterward by the City Building Inspector. All work was approved as correct and up to code, signed off on and paid for. We have heard nothing more from this member until last week, when she called and refused to discuss any details of her complaint with our office manager. She made threatening comments and became verbally abusive and began cursing when told that she would have to clarify the details of her complaint before Jim would be able to speak with her. This member could have calmly asked for a review of her project and we would have been glad to go over and address her concerns. Any project will need maintenance over a seven year period, and this member does not live near the property and does neglect it. Our work was approved by the city, done under permit and was completed to everyone involved's satisfaction. She was informed that additional work that would eventually be needed to secure the upper porch which was not in question in her citation from the City (and that we were not hired to repair). Her call was returned by Jim, the same day that she called our office and he left her a voice mail, but we have not heard back from her. We will always respond to any complaint or concern a client may have, however we will not allow a conversation that includes foul language to continue. Her call was ended when she became verbally abusive. We do great work for great clients and we work hard to develop lasting relationships with everyone we work for, but some people are not a great fit. This member is still free to contact us at anytime, but we will not tolerate offensive language or behavior. (All documentation regarding this project is available for review should there be any request or clarification needed by any member)."

"We would like to thank this member for taking his time to comment on his positive experience with our services. We do take electrical problems that could grow into dangerous or costly situations very seriously. Electrical issues do often qualify as emergencies, and usually the quicker the better for safety and cost effective solutions. This particular project had a great outcome, because we could get there quickly. This is another great opportunity for us to describe the nature of our services. We are the best at what we do, because we prioritize and handle emergency work, as well as handle every and all types of property repair. We really do the best work possible for those who become our clients. We are very flexible with our schedule and we work well for any client who wants to develop a great long-term relationship. This means confidence and patience are sometimes required by both ourselves and our clients. We certainly appreciate this member's comments, and look forward to being there for any future need that may be requested by this valued client...who took the time to post such a postive review."

"We most certainly appreciate the time it takes for you to comment on our work! We also thank you for allowing us to work on your home. It is a privilege that we take seriously, and we are honored that you put your trust in our company! Thanks, and call anytime...we'll be there if you need anything."

"Well, we can only thank you for taking the time to post this! It is always a great experience to be able to work on projects for clients who really care about their property. We really strive to keep any property code-compliant, and we most certainly appreciate any client who values this as much as we do. Thank you for allowing our company to work on your projects...and also thanks for taking your time to speak of our work! We will always be happy to be available to such great people as you are! It was a pleasure to work with you!"

"Thank you for taking the time to post such nice comments! It is always great to work for people who are as wonderful to get to know, as you all have been. (Buck is a great little guy)!"

"Thank you for taking your time to comment. It was a good experience working for you, on your nice home!"

"Thank you! It is always a pleasure to work for people as nice as you!"

"Thank You! It is always amazing that people take the time to say good things. We appreciate the opportunity to work for such great people...like you!"

"Thank You for taking the time to post such a nice comment! Working for such nice people (with such a beautiful home) makes our work a joy! Thank You, again!"

"Thank You! We love to work for such great clients. It is very much appreciated that you took the time to post such nice comments about our work. We always are glad to provide great work, for great clients, at great prices! Members (like you both), make it easy...Thanks, again!"