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Big Bear Remodeling

4.6(
28
)
Kitchen and Bath Remodeling, Plumbing, Ceramic Tile Service,

About us

We are a Design and Build Contractor with a showroom in Rocky River, and we specialize in Kitchen and Bathroom Remodeling in the greater Cleveland, Ohio area. We also remodel Basements and Attics, and we do a lot of custom tilework and carpentry--custom ceilings, moldings, wainscoting, shiplap, benches, closets, laundries, built-ins, etc. We are licensed, bonded, and insured, and we run our own electrical and plumbing divisions. We can do basic layouts or 3D renderings for the full design and build experience. At Big Bear, we are a local Rocky River contractor with an employee based business model. We have approximately 20 in-house employees, which allows for greater quality control versus the majority of design / build contractors who subcontract out all their work. While we can work on any home from any period, we do work on a lot of older homes. We are very comfortable with century homes, plaster and lathe, knob and tube wiring, balloon framing and the settling and structural issues that arise from these older, but beautiful homes. We will work with your theme and design, but we do like to try to stay true to the quality of the home and the materials we use.

Business highlights

Veteran owned and operated
Family owned & operated
11 years of experience

Services we offer

Custom Kitchens & Bathrooms, Attics and Basements

Services we don't offer

No Additions at this time. No Small Repairs or Handyman Services

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 559
    Custom Bathroom
    View Gallery

    Assorted photos uploaded by Big Bear Remodeling

  • 9
    View Gallery
    2021

    Rocky River Kitchen

    $75000-$75000
    Cabinet Making
    Kitchen and Bathroom Remodel
  • 4
    View Gallery

    Kitchen with White Oak Bar

    Kitchen and Bathroom Remodel
Reviews
4.628 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
0%
2
4%
1
7%
Write a review

Filter reviews by service

Showing 1-25 of 28 reviews
Melissa G.
Apr 2025
5.0
General Remodeling
Yes, I recommend this pro
$50,000
Excellent communication, fair price. All staff we interacted with were polite and professional, cleaned up the work space thoroughly every day, completed quality work on time. We've been very happy with results and follow-ups to any communications or requests. We have worked with Big Bear on three projects and plan to continue to hire them for work on our old house in the future as well.
Mark K.
Apr 2025
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
The project went smoothly.
CAROLE R.
Jun 2023
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
Big Bear remodeled my primary bathroom. At the initial visit the owner Rob sketched a great new plan for the space that no one else could match. The following layout meeting was at my home with the designer, plumbing foreman and Rob. Their knowledge and expertise reinforced my confidence that I had selected the best contractor. Through the planning phase and material selections Rob provided helpful guidance but never pressured. During the project the crew on site was skilled, courteous and dedicated to doing quality work. Communication with the project coordinator, office manager and Rob by text and email was excellent. The transformation of the finished bathroom is remarkable. It is completely revitalized. I highly recommend Big Bear. If I could, I would buy another house just to have Big Bear remodel it.
Christina L.
Jun 2023
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
Big Bear Remodeling has done work for us in the past. This time they gutted our master bath and transformed it into our desired design vision. The room is bright, fresh and beautifully executed. We enjoyed working with all of Big Bear's employees. They are professional, friendly, knowledgeable and highly skilled; they patiently worked with us on every detail. The craftsmen were always on time, respected our home, protected the surrounding surfaces and cleaned up at the end of the day. Rob Young, the owner, is a man of his word. He stands behind the quality of the work he delivers. If something isn't right, he'll make it right! This is when you know you've hired the right company to complete your project. My husband and I love our new bathroom! Big Bear delivered a high quality product and we have received many compliments from family and friends. We highly recommend Big Bear Remodeling and would hire them again for any future projects! Service: Bathroom remodeling
John A.
Jan 2023
5.0
Plumbing
Yes, I recommend this pro
$1,300
Travis was terrific. Took the time to understand what we wanted and presented different ways to complete it. Was very professional, always got back to me in a timely manner. Showed up on time, did his work and cleaned up afterwards. I will use them again and recommend him and the company to anyone looking
CHRISTINE N.
Jul 2022
5.0
Kitchen and Bath Remodeling, Ceramic Tile Service + 1 more
Yes, I recommend this pro
$90,000
Big Bear Remodeling was a fantastic partner in our kitchen remodel. Rob and the team listened to our goals and concerns to create the space of our dreams. We have a century home that was honored by the crew's attention to detail and craftsmanship. Big Bear has an exemplary communication process and the crew cleaned the space at the end of every day. They were not the cheapest option and they are worth every penny. Go with Big Bear. You will not be disappointed.
Chris C.
Mar 2022
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
Rob and the Big Bear team were fabulous from start to finish on our kitchen remodel. While doing renovations during Covid was challenging, the team did everything in their power to ensure the project was on time and on budget. We highly recommend Big Bear Remodeling.
Margaret C.
Feb 2021
5.0
Kitchen and Bath Remodeling, Ceramic Tile Service
Yes, I recommend this pro
$20,000
We found Big Bear on Angies’ list and we are so glad we did. I had definite ideas about what I wanted the bathroom to look like and their architect helped me make it a reality. Once I got everything picked out, they used rendering software to create images of what my new bathroom would look like. Work did not start until all the materials and supplies were on site. Rob, the owner, held a meeting on site with the foreman just to make sure we were all on the same page. Communication between me and the company was great. I had direct text, phone, and email contact with Rob. In addition, I received a weekly phone call from Caitlin just to make sure everything was being addressed. If there are any issues, you can catch them in the very beginning and deal with it. We had an excellent experience with Big Bear. They did what they said they would do. They showed up on time. They were respectful of my home. They protected the hardwood stairs and cleaned up every day. They worked efficiently and skillfully. My bathroom turned out better than I had imagined. And most importantly to me, they kept the project moving despite a few unexpected curve balls. We highly recommend Big Bear Remodeling!
Angela L.
Aug 2019
5.0
Kitchen and Bath Remodeling, Plumbing + 2 more
Yes, I recommend this pro
We had Big Bear complete or bathroom renovation. This included full gut job and installation of materials both us and they purchased for the project. Overall we are really happy with the finish project and would recommend them. There were a couple issues with communication and project details, but all concerns were addressed in a professional and courteous manner.
Gregory B.
May 2019
2.0
General Remodeling
We were disappointed in how things turned out. The estimator was on time but seemed rushed. He easily dismissed one of the projects we questions about. I was told I would get an estimate back in two weeks. After a month without anything, I called the office and was told by the receptionist both estimators were out with the flu. She said two days and I would have something. A week goes by so I call back and am told again they were out with the flu. C’mon by this point I felt like I was getting the run around. After voicing my displeasure I received a call from the president. He told me that estimator left the company and he did send me something but the email was wrong. Eventually they got me the estimate for the attic which seemed reasonable. The bathroom estimate was missing. I was told they would research it and find out. After no phone call again for over a week, I checked back In only to find out they had no measurements or descriptions of what we wanted. To his credit, the president offered to come out and remeasure and give me an estimate on the spot. I declined though and decided to go with a company that seemed more organized.
Response from Big Bear Remodeling

"Hi [Member Name Removed], as you state, I wasn't able to deliver an estimate that week because I had the flu. The next week. I offered to come out personally and give the estimate for the other project onsite before I left. We do everything on our power to be a good company and try to go above and beyond. I personally apologize that we couldn't find a way to satisfy your expectations. Good luck with your remodel and feel free to call me personally on my cell phone if you need any help in the future."

Sean L.
Apr 2019
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
Rob and his team did a very high quality job. This was a complete master bath remodel and it looks incredible. We are very happy with Big Bear.
Pat H.
Feb 2019
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
The experience was great. We could not have been happier with the job that Rob and his crew did.
George H.
Feb 2019
5.0
Kitchen and Bath Remodeling, Plumbing + 9 more
Yes, I recommend this pro
Highly Recommend Big Bear Remodeling for the tremendous job they did on our complete gut & kitchen remodel project. Rob and the entire team managed the project with precision and great attention to detail. The weekly check-ins allowed us to pivot when needed and ask the questions we wanted. The Sunday night Scope of Work-Construction Schedules were extremely helpful when planning our weeks, especially both of us working from our home office. The outstanding skill set of each trade involved was great to watch as the puzzle came together perfectly. Big Bear set clear expectations from the start, there were no surprise bills of miscellaneous labor hours or materials at the end and the project was executed spot on! Finally, we are super grateful for the kind Big Bear crews that shared our home and showed great courtesy to our kids.
Scott S.
Dec 2018
5.0
Kitchen and Bath Remodeling, Plumbing + 3 more
Yes, I recommend this pro
$27,000
We were extremely happy working with Rob and his team at Big Bear. They had great ideas, fair pricing and were very happy with the quality of the work. Rob is very meticulous and took time to review the quality of the craftsmanship and address any issues we had quickly and without additional costs. Look forward to using them again!
Edward K.
May 2018
1.0
Kitchen and Bath Remodeling, General Remodeling
I left a voicemail during business hours and it took seven days for a call back. The individual, Anna, left me a voicemail and requested I call her back on her cell, which I did an hour later. I left another voicemail and never heard anything back. Based on the lack of communication and follow-up, I would hesitate to hire them for any job.
Response from Big Bear Remodeling

"Hi [Member Name Removed], we apologize we were not able to reach you to set an appointment, but we did try to call you back multiple times. Ana has in her notes that she called you six times and left one message for you. Her notes state that your phone kept ringing the first two times she called and the last three attempts to call you after you called us back. She asked that you call her cell because we were in the middle of moving our office to our new location that week and our phones were getting turned on in the new location. Unfortunately, she had trouble getting you back on the phone. We strive to ensure our customers are thrilled with our work and service and I'm sorry we didn't get a chance to meet you to show you more about our com. -Rob Young, President."

Melissa N.
Mar 2018
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
I can not recommend Big Bear enough. They were very easy to work with and always professional and friendly. We look forward to working with them again.
Tyson T.
Jan 2018
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
$9,700
The team did great work. As we were looking for a contractor, we were very interested to find someone who was familiar with Schluter Shower systems and Schluter ditra floor backing to ensure a waterproof shower installation and to prevent any floor shifting that would lead to tile cracking and add a barrier to the subfloor. Robs team had recently been to a Schluter Systems contractor installation and training workshop and were very knowledgeable about the products and needed installation techniques. Rob was very willing and helpful and timely in answering my never ending list of questions, worked with us to find a happy medium for our design needs and budget, and provided excellent communication during the entire project. Rob assisted us by using his contractor discount at the Tile Shop and passed along that savings to us. We purchased the paint, fixtures, faucets, vanity, toilet, and countertop ourselves to spread our costs over a couple months leading up to the start of the project. Robs team provided all of the labor and construction materials. It is now 2017 and the bathroom looks the same as it did upon the project completion. We have had no leak issues and no tile issues. They did a really great job and managed some unforeseen issues that were exposed with the shower plumbing and subfloor once the demo was completed. We are now planning for our hallway bathroom renovation and have already secured estimated pricing from Rob Young.
Donnald J H.
Jan 2017
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
$55,000
Big Bear Remodeling is an excellent company. The ownership ensures that they employ professional staff that are knowledgeable and extremely skilled at whatever task they are assigned to. Big Bear Remodeling has people on staff...they are actual employees. This is good because it limits the need to sub-contract services to other companies. Big Bear remodeling completed a significant rehabilitation of a previously vacant and foreclosed home for Western Reserve Community Development Corporation, of which, I am the Executive Director, This home is now a beautiful showplace for the current tenant, and is sustainable as a rental property for a long time to come. Ownership spends a lot of time to ensure that the proper materials, and designs are used in each project so that the project space is being utilized to its fullest potential. All of the work is also very competitively priced.
May C.
Sep 2016
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
unknown
Christopher F.
Aug 2016
1.0
General Remodeling
Called Big Bear and they came over February 8th to survey the room and provide an estimate. After that, nothing. I called twice and sent two emails, no response and no estimate were ever received. Handed the job to another contractor.
Response from Big Bear Remodeling

"I am sorry to hear that you didn't have a good experience with us 6 months ago when we came to give you an estimate. Our project manager Joe came out and measured your space and talked about options, and my notes indicate that you were going to call us back after you sourced some special shelving material for the action figure shelves you wanted. I have no record on my server of you emailing us after your estimate. We strive to make sure all of our clients have a great experience, and I am sorry for the miscommunication. If you need work done in the future, you will receive a $250 credit on your invoice for the inconvenience."

Bob R.
Mar 2016
5.0
Kitchen and Bath Remodeling, General Remodeling + 1 more
Yes, I recommend this pro
$4,200
Big Bear Construction is an Outstanding Contractor:   
  1. Responded promptly to initial call and fully understood the scope of work. 
  2. Made several valuable suggestions to improve quality of project and to reduce cost.
  3. Provided a detailed and very fair quote.
  4. Workmen were professional, competent, careful, and clean.
  5. Work was completed in an excellent manner.
  6. Project began and completed exactly on schedule.
  7. Bathroom renovation was a complete success.  
Would definitely use Big Bear again!      
MARSHA T.
Feb 2016
5.0
Kitchen and Bath Remodeling, Plumbing
Yes, I recommend this pro
$22,000

Rob (the owner) helped me pick out the tile and worked with me to pick out the bathroom fixtures and colors. He was interested in what I wanted to do with the room rather than just "paint the tub and slap up a new surround" that some other contractors seemed to think was the way to go. Other than the one meeting to pick out tile, we did most of the collaboration via email as this is a house I use when visiting my daughter. The remodel took about a month.

CATHERINE G.
Dec 2015
5.0
Kitchen and Bath Remodeling, Ceramic Tile Service + 1 more
Yes, I recommend this pro
$15,000
Fantastic experience from beginning to end and exceeded my expectations. Helped me through the design stage while still staying respectful of my budget. Was very prompt and professional during the construction phase and throughout. Great communication throughout the process and was very accessible if I had any questions. Ensured top quality work was done (even higher than my expectations and my own high standards).  Also did great follow up service to ensure that I was happy. The project finished on time and was great quality. Mark was the main tile guy and did a great job. I would highly recommend Big Bear and plan to use them again in the future.
Claire B.
Dec 2015
5.0
Kitchen and Bath Remodeling
Yes, I recommend this pro
$14,470
Mark was our main tile guy. He was a delight to work with, very professional and did an excellent job.
Ralph R.
Nov 2015
5.0
Kitchen and Bath Remodeling, Interior Painting
Yes, I recommend this pro
$9,000
In went very well. Rob the owner listened to what I wanted done and he supplemented my ideas with some of his own. The technician, scott, was very knowledgeable, prompt and courteous. It was a very good experience. I would highly recommend Big Bear Remodeling. I found them on an online site and am glad I did.
Showing 1-25 of 28

Licensing

Bonded
Insured
Licensed*

Trade License Number

CR15004921

Trade License Expiration

07/18/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Big Bear Remodeling is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 4:30 PM Tuesday: 8:00 AM - 4:30 PM Wednesday: 8:00 AM - 4:30 PM Thursday: 8:00 AM - 4:30 PM Friday: 8:00 AM - 4:30 PM Saturday: Closed Sunday: Closed
Big Bear Remodeling accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Big Bear Remodeling offers free project estimates.
No, Big Bear Remodeling does not offer eco-friendly accreditations.
No, Big Bear Remodeling does not offer a senior discount.
No, Big Bear Remodeling does not offer emergency services.
Yes, Big Bear Remodeling offers warranties.
Big Bear Remodeling offers the following services: Custom Kitchens & Bathrooms, Attics and Basements
No Additions at this time. No Small Repairs or Handyman Services

Contact Information

19640 CENTER RIDGE RD, Rocky River, OH 44116

Service Hours

Sunday:Closed
Monday:8:00 AM - 4:30 PM
Tuesday:8:00 AM - 4:30 PM
Wednesday:8:00 AM - 4:30 PM
Thursday:8:00 AM - 4:30 PM
Friday:8:00 AM - 4:30 PM
Saturday:Closed
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