Zoom Drain of Columbus

Plumbing Service on 8/2/2025 I am writing to formally express my dissatisfaction with the plumbing service I received from Zoom Drain on August 2, 2025. I contacted your company for three issues: 1. A clogged drain in my walk-in tub 2. A replacement for the tub?s drain stopper 3. A small leak under the kitchen sink I was told there would be a $200+ service charge?regardless of whether any work was completed. That should have been my first red flag. When the technician, Eric, arrived, it quickly became clear that he did not know what he was doing. Not only did he fail to resolve any of the issues, but he also managed to make the situation worse. As for the simple task of replacing a drain stopper, I was told it would require an entirely separate visit. Seriously? This is unacceptable. I paid for a service and received nothing of value in return. There was no resolution, no professionalism, and certainly no reason to justify the cost. Use the company at your own risk.

Pro was prompt, kept us informed as to the state of the repair, and diligent in his work.

Angi's gave me quotes from 5 pros. ZOOM DRAIN was at the top of the list. Now they are at the top of my list as well! The outside drainage line from my sump pump was blocked. All pros listed were great plumbers. In checking their web sites, only ZOOM DRAIN appeared to offer all the specialized services and tools [pipe video, underground pipe locator, hydro jetting] I needed. I called ZOOM DRAIN and spoke with Brooke. She was a great help. James and Josh showed up on time the next day and did their magic. They replaced six feet of the broken drainage pipe. And we were 100% fixed. They even caulked the solvent welded new pipe fittings to add extra protection from future tree root damage. I avoided the full house-to-street tractor trenching done by my neighbors. I felt treated like FAMILY by all from ZOOM DRAIN! I thought their pricing was more than fair for the work involved. I would use them again for any of the services they provide. I highly recommend ZOOM DRAIN!

expensive but good.