PAVERSTONE DESIGN GROUP
About us
PAVERSTONE DESIGN GROUP, INC. PROVIDES PROFESSIONAL DESIGN, INSTALLATION, AND MAINTENANCE OF ALL PHASES OF BRICK AND INTERLOCKING CONCRETE PAVERS, OUTDOOR LIVING SPACE, DRIVEWAYS, LIGHTING, WALLS, PONDS, FOUNTAINS, OUTDOOR FIRE PITS, AND KITCHEN INCLUDING FENCING.
Business highlights
Services we offer
PAVERSTONE DESIGN GROUP, INC. PROVIDES PROFESSIONAL DESIGN, INSTALLATION, AND MAINTENANCE OF ALL PHASES OF BRICK AND INTERLOCKING CONCRETE PAVERS, OUTDOOR LIVING SPACE, DRIVEWAYS, LIGHTING, WALLS, PONDS, FOUNTAINS, OUTDOOR FIRE PITS, AND KITCHEN INCLUDING FENCING
Services we don't offer
LAWN MOWING, & ASPHALT
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- Visa
- MasterCard
- 3
Assorted photos uploaded by PAVERSTONE DESIGN GROUP
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
33% | ||
0% | ||
17% | ||
17% | ||
33% |
Filter reviews by service
I called Duane Droughne (President) in June 2012 and he told me that we will be put on the list for repair. (Please remember this is warrenty claim.) We kept calling through the summer and fall. When they did call us back, they always had an excuse why no one was coming out for the repairs. They always had an excuse.
Later in the fall they stopped returning our calls. When Isabel (Vice President) did finally call us back, it was early winter 2012 and convienently a foot of snow was on the ground. However, Isabel did assure us that we were on the list for next spring.
So this spring no one again was returning our phone calls or e-mails. I finally talked to Duane on the phone on May 14, 2013 and he said "we are closing the company". He did not specify the exact date. The call center he uses is still taking messages for Paverstone Design Group and their website is still operating.
My wife and I saved up for many years to pay for our patio in cash. Going with Paverstone Design Group was the worst decision my wife and I made as homeowners, hands down. We are stuck with a 300 sq. ft. piece of crap patio that will cost a good amount of money to repair. Thanks for nothing Paverstone Design Group!
The project was delayed at least 2 months(May to July) from when promised as we wanted it in for guests and it did not even start until they were gone. As written in the above section the work was shoddy at best. We were never told that they were done and there was still more work to be done. All the issues were my problem such as lighting wire was running off the landing of the patio and I was told ?to get some soil and cover it? Overall from start to finish a bad customer experience. Getting a response after the project was done was non existent and takes multiple communications before any response.
The owner of Paverstone, double-booked himself and had to outsource our project to another person. He remained the point person on the project. , the work was not complete by Paverstone. The work was completed by a sub-contractor. (The sub-contractor's name was Chad Clarridge.) He and his team did quality work. So, the work that was completed was completed to our satisfaction.
Our project started in November and didn't finish until February. We had our driveway torn up from November through the Christmas holiday. Our project was filled with delays. Some of the delays were weather related. Most of the delays were Paverstone related. Poor labor management. Ineffective product ordering. Poor timeline management. Poor communication.
Paverstone even left a half of a skid of pavers on our lawn that we had to return to Columbus Builders Supply. The attempts we made to share our frustration and perhaps remedy the situation and improve our perspective on the project were ignored by Duane. Overall it was a horrible experience. I would not recommend using Paverstone for any project.
"Please can you remove this person from our report page we have never given this person an estimate ever. We keep records of all our clients and potential clients and this member is one that we have never given an estimate to. Either someone has the wrong company or someone is falsifying information in order to give us a bad grade. Your prompt response to this will be greatly appreciated. Thanks Isabel Draughon"
Licensing
State Contractor License Requirements
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