Ohio Roof Co

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Didn't use provider

he told me over the phone he would inspect our roof & gutters for free to see if they needed to be fixed or replace. He was more interested in telling us about our roof & gutters and what he could do for us.

Don't think he spent much time really cleaning the gutters.

Gave me information on small repairs I did not see that I need and estimates to repair.

The company came to our house on time and did the gutter cleaning as well as installing of the gutter guard which were to prevent having to have this service on a yearly basis. The installation of these guards was not done correctly, failed to install an end cap and created a problem with water flowing over the gutters and leaking into our basement. Although the basement water issue was not solely due to the gutter guard installation, it contributed to it quite a lot. We had to have our basement fixed at thousands of dollars of repair. I called Ohio Roof to have them come out and correct the installation. They took my information and never called back. I now have a contractor, Repairs by James, who is certified on the gutter guard product, scheduled to come out and re-install this product at an additional cost of $224. I will never use Ohio Roof again and would never recommend them to anyone.

The work on the roof, lasted much longer then they first said it would.  They did not run the machine on the grass to check for nails. My car got flat from one of the nails.  That was in October 2014, I thought things were going well with the roof over the winter but, as soon as the rains started, the middle of March, 2015, I noticed that around the edges of the house, water was streaming down.  I have a flat roof and have lived in this house for almost 30 years and never had water coming down like that, I also started to notice small brown spots in the ceiling of my bedroom, the living room and the back bedroom.  I called and talked to one of the owners named Matt, he seemed concerned and told me he would have Jason give me a call.  Jason did call and I told him my problem and he said he would get out to look.  He call two days later and told me that he was sending the man who did the work on the roof out to take a look.  He showed up and told me that I needed gutters around my house to catch the rain.  I ask him why the sales rep's who came out to look and give me a price did not tell me that I needed gutters, I also said that this is not the first flat roof they have repaired so someone should have included gutters in the price, he said he did not know why they did not add that cost in with the roof replacement, but that was what I needed.  He gave me a estimate of  about 1,000.00.  I showed him  the leaks and ask him to tell Jason, He said he would tell him about the leaks.  The date was April 2, 2015.  I did not hear from anyone at Ohio Roofing all the next week, so I called on
April 10, 2015 and talked to Jim another owner, I told him my story and he said there was nothing he could do about the gutters, but he and Jason would come out a take a look at the leaks, since they were under warranty, he gave me his word that they would get back to me.   Today is April 17. 2015 and I have not heard from anyone at Ohio Roofing Company. They have been paid for this work, I lived up to my word with them and I believe they should live up to their word to me. I will call another roofing company to install the gutters, I want someone to address these leaks inside the house.

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They came out, and told me that the building does not fully comply with their Big Deal specs, which is fine, since the deal state there may be additional charges for non-compliant building. However, they refused to charge in addition to the Big Deal, but wanted payment in full. I suggested - of course - to pay the difference, but they would not take it - they told me to call Angie's List to get a refund. This is when I should have told them it was a no-go, but I was tired, pregnant, and packing to leave for a trip the very next day. I simply wanted to get the gutter cleaning done. Big mistake - I was getting more PIA that way. 
I called Angie's List in early December to get my refund, but they refused to give it to me. They said they would contact the contractor, so I can get it from them. I gave them two months, given the holidays were in between. Called them early February... and still waiting for my $99.

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We signed up for an Angie's List special deal with Ohio Roof.  No one showed up on the first day we were scheduled.  We then got an email explaining that the reason was bad weather which we understood.  We were rescheduled for November 29.  No one showed up and we did not receive any response to numerous emails.  After contacting Angie's List we were refunded for the special deal and scheduled with another company for the service.

Response was very professional. They were unable to make their original appointment but notified me right away and rescheduled at my convenience. I would use their service again and consider them for other roofing projects.

It went well.  Only negative was that he borrowed my parents kitchen broom to sweep off their deck filling it with mud and leaves.  He should of had his own equipment.  Other than that he did fine.

It was the devil's own time getting this scheduled because of missed communications within the office itself and weather that caused a cancellation, but when we finally got it all together, the service was excellent, thorough, and timely. Lovely gentlemen who cleaned everything and took pictures of the roof to show us where we had problems. Depending on circumstances, we may need a new roof and if so, this is where we'll go. They have followed up and the communication (once the initial problems were solved) has been quick and responsive.

He was punctual and appears to have done a thorough job.

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