MATTRESS FIRM

The Mattress Firm delivered the mattress and removed the old bedding just as promised by the Salesman.  The delivery personnel we on time and very careful not to soil my carpet with their shoes.  The setup the mattress and box springs, had me review the setup, and removed the old mattress as requested.

Very well.

My wife and I did not like the mattress/box spring, for different reasons. After about 89 days, we called the store and said we wanted to make an exchange. Not only did they fulfill the letter of the exchange, they did so with a smile, spending another hour with my wife and I, finding the right mattress. I was blown away at how much time/effort they spent on an exchange.

Purchased and paid for 2 mattress sets at $1099 each. They called two days later and said that these mattresses are no longer available and gave me a "free upgrade". They claim same day delivery, but they don't include my home 7 minutes from New Albany in this delivery zone. They tried to talk me and another customer into transporting our own. Delivery crew was extremely rushed during delivery and bordered on being inconsiderate. They certainly did not seem to care about making a positive impression. Overall, we are pleased with the mattresses, but I would not shop at this store again.

THE WOMAN WHO HELPED US WAS GREAT AND KNEW ALL ABOUT THE MATTRESSES, AND WAS HONEST ABOUT THE DIFFERENCES IN MATTRESS QUALITY/PRICE. THE PROBLEM CAME WHEN THEY SAID THE MATTRESS WOULDN'T BE AVAILABLE FOR 5 DAYS, AND THEY SAID AT FIRST IT WAS NEXT DAY. WE TOLD THEM WE WOULD GO ELSEWHERE AND THEY GOT US THE MATTRESSES FROM CINCINNATI THE DAY BEFORE PROMISED.