Yutzy Heating and Cooling Inc
About us
Serving Plain City and surrounding communities Since 1979. Emergency Service available (additional fees may apply)
Business highlights
Services we offer
Air Cleaners, Air Conditioners, Boilers, Ductwork. Free Estimates on new equipment. 24 hour emergency service available., Geothermal, Heat Pumps, Humidifiers, Oil, Residential Heating and Cooling: Gas, Thermostats, UV lights, Zoning, and Electric Furnaces
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 0% | ||
| 3% | ||
| 0% |
"Thanks! We appreciate you taking the time to rate our service. Stay warm!"
"Mr. [member name removed], We are sorry that you had a negative experience with our company. We strive to provide quality service at a fair price. This is demonstrated by the numerous positive reviews on Angie’s List and other sites. Regarding your comments: 1. We do offer free estimates for new equipment, but charge for service and diagnostic procedures. This is a common practice in our industry. You stated that the other companies you called were going to charge you a comparable rate. We have corrected our website to clear any confusion this causes. 2. The technician did make two small holes (⅛” diameter) to allow access for accurate temperature readings. We do not consider the air leakage from these holes to be detrimental to the system; we do this for every diagnosis. 3. Our office staff is trained to explain our invoicing and payment procedures with every service call that is scheduled by stating “We collect payment at the time of service and we accept cash, check, and all major credit cards.” 4. The technician originally thought that your unit was low in refrigerant due to a leak. After further testing, he determined that the compressor was not functioning properly. He only mentioned a new system as a second option, because a compressor replacement can be very costly. 5. Our technician was on-site for 2 hours, from 12:33 pm to 2:34 pm, but due to the fact that he was on the phone with me he only calculated the original invoice for one hour and 15 minutes. The compressor failure was unfamiliar to him and he wanted to ensure that we diagnosed the problem correctly. You stated in your review that the cost for our service was $150, which was the original invoice amount. However, after you stated your concerns, the technician reduced the invoice to $50. He then left without payment when you refused to pay. We do offer a promise of satisfaction, so we will not be attempting to collect this invoice. Again, we apologize for any misunderstandings and your negative experience. Sincerely, M. Anthony Yutzy, President"
Anthony, the owner, came himself. He brought his son along as an apprentice (and it was a pleasure to see the two work so well together. :-))
Our boiler finally works correctly after 10 years (seriously!) of service attempts by various other companies. Now, truth be told, we had to figure things out collaboratively, because I doubt repairmen see that many boilers, and I have been fussing with this boiler for many years! So the diagnosis was a joint exploration, not a simple service call. However Anthony worked with me and at the end we found what exactly was wrong and fixed it.
A couple issues: He almost charged me for two service calls (i.e. 2 trip charges). I though that wasn't right because a single trip charge should cover the repair until it is done right and everything that needs to be fixed is fixed. However, I mentioned the Angie's List discount, and he took off the 2nd trip charge (instead of giving me the discount), which was better for me anyway.
Also, the cost charged for parts was almost 50% higher than what I would have paid if I had got them online. On the other hand, I expect Yutzy will stand behind their parts if they fail.
Neither issue caused me to change my ratings, but I felt these were worth mentioning.
Both men were very professional and extremely personable. They answered all of my questions. They worked quickly and efficiently. The left the work area cleaner than they found it. I would highly recommend Yutzy Heating and Cooling to anyone.
Good guys to deal with.
At 10:30 at night my wife realized that the furnace was not working and the temperature in the house had already dropped to 64 degrees. The next day was supposed to be the coldest day we had had in 10+ years. I called a couple companies that offered 24 hour service. One didn't call me back, one did return my call but told me he didn't really know if he had the parts I needed and basically said he wasn't going to come to my house. On a whim I called Yutzy Heating and Cooling, their sticker was on my heater because they were the outfit that installed the heater originally (21 years ago - the previous owner had installed it) and I was hoping they would have the parts I needed. I looked them up on Angie[s list before I called and they only a few reviews but they were all positive. I was very happy I made the call. I left a message with their answering service and got a call back in 20 to 30 minutes from Anthony, the owner. I explained to him the problem, the heater was cycling through but was not igniting. He told me it would be an extra $100 if I wanted him to come out during the night and I said OK. At this point it was after midnight. Within an hour Anthony and his son Quentin arrived. They were able to diagnose the problem, it was a bad igniter, and had all the necessary parts with them. Unfortunately, the heater wasn't done giving them problems, even with the new igniter the heater wasn't firing up. Anthony methodically went through all the possible variables that could be causing the problem and realized it was the pressure sensor. He was able to get it working again and the furnace fired right up. He also showed me a trick to try if the pressure sensor stopped working again. As long as they were out there, Quentin also gave the furnace an inspection and cleaned the pressure switch, heat sensor and condensate drain, no extra charge. They acted as if was 1:30 in the afternoon, not 1:30 in the morning!! While they were working I had a couple questions about what they were doing and they were more then happy to answer them. Anthony and Quentin were both very nice and very professional and I will use them again in the future.
Licensing
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