R.A.P. Floor Coverings Inc

just now worst company i’ve ever dealt with. Ken Ashworh came out quoted $125 to repair floor. he couldn’t repair floor to satisfaction. i was told by Ken the floors were in fact taken care of. i requested pics from him and (owner) Angie and both denied my request. Ken Ashworth after failing to do repair went back to home and repaired floor for $1616. this is after Ken stating in a voice mail even a full floor repair wouldn’t be over $600. shame a local company would treat someone so poorly on the phone and by overstating the cost of the job. avoid at all cost and find a trustworthy and competent contractor to do your floor that won’t over charge you for their repairs.

Carpeting and work were fine, but the process to get there was frustrating beyond belief. After a visit from the salesman to measure our home, we went to the office on Saturday to order the carpet. They could not order it because our salesman was not there. He had the quote and they do not store the quotes centrally. Nor do they put them in a computer. They did not know what days the salesman worked, but we were free to stop in every day. They did put a post-it note on his desk. He did call and we did order - carpeting had to come in before scheduling installation. He did not call us when the carpeting came - we had to call to arrange. Installers were supposed to call before arriving, but did not. Landing was measured wrong, so more carpeting had to be ordered. We got no call. Went to the office to find out what was going on - sorry, you need to talk to the salesman and he is not here and we can leave a post-it note, etc. Installers came a day we were not home, because salesman did not tell us. When they did come - they did not call. Just not worth the hassle.

We are very happy with both the flooring and carpeting we purchased from R.A. P. We chose Coretec Plus luxury vinyl plank for our entryway, kitchen, dining room, powder room and laundry room. This was actually installed by a contractor we used to remodel our kitchen. We love this new floor! In addition we purchased, and had R.A. P. install new carpet in our Great room, Living Room, Stairs and 2nd Floor Hallway. We chose Mohawk Smart Strand Silk Berber carpet and we are very pleased with this! After the install, there were a couple of minor areas that needed retacked down and R.A.P. came out and made the adjustments. We will be happy to purchase from R.A.P. again.

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