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ENDLESS SUMMER POOL & SPA SERVICE LLC

Hot Tub or Spa - Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool: Concrete - Build or Install,

About us

Endless Summer Pool and Spa Service, LLC is a full service and repair contractor. We do not build swimming pools. We provide any and all service and repair to swimming pools. Our list of services also includes weekly cleanings for pools and spas. We use 19 trucks and 25 employees to help you diagnose, repair and maintain your swimming pool or spa.

Business highlights

22 years of experience

Services we offer

FILTER & PLUMBING REPAIRS. POOL PAINTING. POOL LINER INSTALLATION. LEAK DETECTION & REPAIR. SPA OPENING & WINTERIZATION. SPA SERVICE & REPAIR. WEEKLY SPA MAINTENANCE SERVICE., POOL OPENING & WINTERIZATION. WEEKLY MAINTENANCE SERVICE INCLUDING CLEANINGS & WATER CHEMISTRY CHECK. POOL EQUIPMENT SERVICE & REPAIRS INCLUDING HEATER, PUMP

Accepted Payment Methods

  • CreditCard
Reviews
4.739 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
0%
2
0%
1
8%
Showing 1-25 of 39 reviews
S S.
Apr 2024
1.0
$325
Tonia is very hard to work with (her way or the highway personality). They claim they can no longer service my area but there was a truck on my street yesterday servicing a pool? Service is never consistent, and quality varies drastically between technicians, many with lack of experience and knowledge.
Response from ENDLESS SUMMER POOL & SPA SERVICE LLC

"[Member Name Removed] Thank you for your review. However, I will need to disagree with you on several points. You have sent plenty of emails voicing your appreciation of our Director of Client Services' help and work ethic over the 2 seasons we were able to service your pool. In fact, you thanked her several times over those two seasons via email. This example is from 5/26/23: You always have a way at making me feel better, thank you for that... I trust that Ryan knows what he is doing and feel more reassured.... Admittedly we know very little about pool maintenance. As to your claim that service is never consistent, that just is not true. We visited your pool every week, on Thursdays, to perform chemical checks as promised and you received a detailed report via email after each visit. After looking through the account history, I saw that every technician that performed work on your pool has been with our company for well over 3 years. The only time you ever complained about QUALITY of work is when the technician noticed your basket was failing and allowing debris to get through to your equipment. So, as instructed, the technician replaced your broken basket with a new one. When you complained about that decision, we remedied your complaint immediately and returned the item, credited your account, and put the broken basket back. It is unfortunate that we had to make some tough decisions to shrink our service area, and that your house is no longer in our service area, but we gave you plenty of notice to find another company. Further, we do not have any pool customers on your street. If you saw our truck in the area, it could have been for any number of reasons. I do apologize that you seem to be very upset by the business decisions we had to make, but you were fine with our service until that decision was made. A one-star review, given our history, is absurd."


Carol B.
Sep 2021
5.0
Yes, I recommend this pro
They have been very good. They have been on time and came when they were scheduled. They have been courteous, thorough, and helpful. I would recommend them and I will continue to use them.

TIMOTHY M.
Nov 2020
1.0
No one called us back.

Victoria Z.
Jun 2020
1.0
We had a very negative interaction with the new office Admin Tonia Rotondo. In an effort to solve a pool problem, she demonstrated extremely poor customer service skills and fabricated events. She called us angry about the situation with pressured speech preventing us from speaking. Despite attempts at having a conversation and in an effort to calm her down, she abruptly told us to find another company and hung up on us. We reached out to the Managing Partner, Tom Mader in an attempt to resolve the situation. We are long term customers, having used this company for several years and have no prior conflicts. We have not received a reply. Disappointing customer service lacking professionalism, courtesy or business acumen. Would not recommend

Carol B.
Sep 2018
5.0
Yes, I recommend this pro
$100
They fulfilled all my requests and were nice about it. I will highly recommend and continue to use them.

Carol B.
Jan 2018
5.0
Yes, I recommend this pro
May31-June1, 2017 I scheduled a pool cleaning and opening for May 31 and June 1st. I emphasized that they needed to be careful powerwashing the stainless steel pool because it had been damaged before by inexpert technicians with powerwashers . They came out and removed the winter cover and drained the pool. The next day the Kevin came out and powerwashed the pool very carefully, using a low pressure nozzle. I was very pleased with the result. The pool used to be hand washed but since power washers became popular almost all pool companies seem to use them. I had been very nervous, but he did a wonderful job . After cleaning, I began to refill with water. When I reached the skimmer compartment it had not been cleaned. I called the company and they sent someone out to clean it within a day. It was a small thing and they corrected it. Later, Seth came out and started the pump and filter and put calcium in the water. He stored the winter cover and brought out the solar blanket but did not set it up. He brought the ladders and railing out and installed them. After he and his coworker left I discovered the filter pump was leaking. I called the company and they sent someone out to fix it. Later I noticed the leak from the filter plug had not been repaired. I called again and they came out again and fixed it. This company is prompt and responsive and the people are courteous and professional. They are a pleasure to work with. The secretary can answer basic questions about pools and water, which is a help as it saves time, and is not true in many companies. I think their prices are fair and if they forgot to do something they do not charge for a return visit. For their own sakes as well as their customers, however, I would suggest they be more thorough during visits, maybe using a checklist. Also, I would like to know what chemicals are put into the pool at the beginning, end, and during the season. This is not so much for pricing as to know what’s in the pool. The owner has to keep the water balanced during the season to protect pool and equipment . I disagree with the remark one of Endless Summer ‘s employees made that “you cannot have too much chlorine.” In fact you can, and especially if the water is not balanced the chlorine can corrode the metal in a pool. Ideally, information about chemicals would be on the statements. I would use this company again and recommend it to others. 8/20/17 The viewing glass on the pump assembly was leaking and I called Endless Summer to fix it. Jeff came out within a few days and fixed it. He also advised me on an item of pool maintenance and moved the solar blanket back into the garage. He was courteous, professional, and helpful. From what one employee of this company told me, they have to turn potential customers away in order to maintain their standards. I am glad they do and wish more companies would do the same. October 16, 2017 Endless Summer was scheduled to close my swimming pool after I had lowered the water level. I ran into trouble lowering the water myself and asked them to finish lowering it with a pump when they came out, which they did. I asked them if possible they close the pool the same day as they finished lowering the water -- the originally scheduled closing day. They did this, which was helpful. They winterized the pool, put away the equipment, and installed the winter cover. They did a good job.

Tamara E.
Apr 2017
5.0
Yes, I recommend this pro
The staff in office and on-site were always very friendly, helpful, and courteous. They are very knowledgeable. The pricing is good in comparison to competitors. I will definitely use them in the future.

Stacy L.
Apr 2017
5.0
Yes, I recommend this pro
I can't praise this company enough. I wanted to get my pool/hot tub opened earlier than expected since some family was coming over on Spring Break. I called them on Monday, they opened the pool on Tuesday and cleaned it on Wednesday -- just in time for the party on Thursday. The Endless Summer people are amazing, punctual, professional and actually care. I called another company and did not even get a call-back in the time they had my pool opened and cleaned. I have used them before and recommend them to everyone.

Michael A.
Oct 2016
1.0
$530
Horrible, 1) Did not show on scheduled day. 2) Did not honor billing arrangements. 3) Submitted unauthorized charge to credit card. 4) Would not answer repeated attempts to contact. 5) Has not returned our equipment. 6) Laughed at us when we finally did get in touch. If you want missed appointments, Fraudulent billing practices, and humiliation--use these guys.

Art M.
Jul 2016
3.0
$4,300
chose another vendor. their insistence on $1200 for water delivery made them the most expensive company

Susie V.
Jul 2015
5.0
Yes, I recommend this pro
$4,000
Awesome. On time and responsive. Not only responsive, but calling me to proactively answer questions I might have.

Jeff B.
Jul 2015
5.0
Yes, I recommend this pro
Still working on it, but pleased with results for now.

Johnathan P.
Jul 2015
5.0
Yes, I recommend this pro
.

RICHARD P.
Jan 2015
5.0
Yes, I recommend this pro
$300
unknown

Amanda G.
Oct 2014
5.0
Yes, I recommend this pro
$90
It went fine. The ladies in the office are very helpful.

BRIDGETTE M.
Oct 2014
5.0
Yes, I recommend this pro
We have had Endless Summer maintain our pool for two summers now.  (They also open and close pools.) The staff is well informed and courteous.  They are very conscientious.

Samson H.
Oct 2014
5.0
Yes, I recommend this pro
$3,000
They did a great job.  I have already contracted them for next year.  Professional and courteous they work around my schedule with no problems.  A great company to work with.

Elliott A.
Aug 2014
1.0
$200

When I first contacted the provider they were great and did all the maintenance for my hot tub.  Now, this year they have decided that I'm no longer "worth it" to come to Sunbury and provide me service.  They must have not been as busy last year and needed my business, but now that they are busy, I'm no longer important to them.

I would be leery to start a relationship with them due to the fact that they might drop you like a hot potato and any given time.


Response from ENDLESS SUMMER POOL & SPA SERVICE LLC

"Mr. [removed member name], It is unfortunate your perception is that I feel your business is no longer “worth it” or that I only took your business on because my schedule was not full. Neither of those is the case. My schedule and service area have been growing and changing since 2003. My company’s history webpage shows the steady growth over the last 12 years: [hyperlink removed] As a business owner and operator I am constantly evaluating our practices and procedures to make sure that they make sound business sense. Among the biggest of these is managing our geographic service area. I recently made the decision to narrow our service area for maintenance services. You were our only maintenance client in Sunbury, OH, which is a 40 minute, one way trip from my office in Plain City. Because of this and the infrequency of the service visits, you were informed that Endless Summer Pool and Spa Service, LLC would no longer be able to service your spa. In attempt to help you transition to a new service provider, you were offered the contact information for a highly regarded competitor. Also, you were referred to my industry’s national trade association website, which has a “Find a Pro” feature that allows you to search for additional service providers by city or zip code. I do apologize that Endless Summer Pool and Spa Service, LLC is no longer able to help you with your spa and wish you the best. Tom Mader Vice President Endless Summer Pool and Spa Service, LLC"


Karen D.
Jul 2014
5.0
Yes, I recommend this pro
They came out in a timely manner and are very reliable.

THOMAS J.
Feb 2014
5.0
Yes, I recommend this pro
$250
Endless summer has been helping me maintain pool for about 5 years - they do a great job.

Carol B.
Sep 2013
5.0
Yes, I recommend this pro

One of the owners, Mr. Caldwell, came out the next morning at 11:30 a.m. in response to my call. He explained what the equipment had done and why, and said the charge to repair it would be for an hour?s work plus parts. I was afraid the damage might have been really serious, but it wasn?t.  He took time to explain things. I had been freaked out by this experience and really appreciated the prompt and good service. The only possible misstep was that some of the glue had dripped onto the pipe beneath and was not cleaned off before it dried. This might have been there already.

A few days later, I checked the equipment and the new pipe seemed to hot. I also had a couple of other concerns.  I called Endless Summer. Mr. Caldwell came out again and addressed my concerns. I had misunderstood some things about the levers and he cleared this up. He also explained that air in the system had made the pipe overheat, and that leaving both the main drain and skimmer valves completely open would contribute to this.  After he left the equipment ran beautifully and the pipe did not over hear. I have just begun working with this company and so far I have been very favorably impressed.

Price: I haven't received a bill yet.


Carol B.
Sep 2013
5.0
Yes, I recommend this pro
$44
Someone came out very soon, at the time the secretary had told me he would, either that afternoon of the next day. He repaired the drip in a very short time. I was later charged only ½ hour service call. I was very pleased with the service.

Cynthia B.
Aug 2013
5.0
Yes, I recommend this pro
$500
He was pleased. I think the price was fair based on other stuff that we had done.

Necmettin C.
Jun 2013
1.0
$125
He should have did what we did.  We put extra water to get rid of the ice and drained the tub.  We found someone else to repair the tub after drained.
Response from ENDLESS SUMMER POOL & SPA SERVICE LLC

"This review is misleading and was completed out of spite. The price is incorrect and the date of service is also incorrect: we charge $105 for a spa service call (not the $125 you indicated) and the visit was scheduled for February 25, 2013 (not May 1, 2013 as you indicated). You initiated and scheduled the service call by calling our office line. Like most service companies we have a minimum fee when a truck and service tech are dispatched to a job site. Since the numerous invoices sent to you were ignored, I had to call you to discuss the unpaid invoice. At the onset of the phone call you refused payment, suggested that my time and expense have no value and indicated that I was wasting your time. This Angie's List review was completed only after my call seeking payment. I made the phone call June 19, 2013. This review was completed June 23, 2013. The most interesting thing about this review is that this was not the first time we dispatched a service tech to your spa. Five other service call hours were billed for repairs to your spa in 2009. No Angie's List review (good or bad) was made for those service calls."


Ronald R.
Jun 2013
5.0
Yes, I recommend this pro
Discussed pumps and gave advice, even though another company was doing warranty work.
 Even checked cl generator to make sure power was off.
Showing 1-25 of 39

Licensing

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FAQ

ENDLESS SUMMER POOL & SPA SERVICE LLC is currently rated 4.7 overall out of 5.
ENDLESS SUMMER POOL & SPA SERVICE LLC accepts the following forms of payment: CreditCard
No, ENDLESS SUMMER POOL & SPA SERVICE LLC does not offer free project estimates.
No, ENDLESS SUMMER POOL & SPA SERVICE LLC does not offer eco-friendly accreditations.
No, ENDLESS SUMMER POOL & SPA SERVICE LLC does not offer a senior discount.
No, ENDLESS SUMMER POOL & SPA SERVICE LLC does not offer emergency services.
No, ENDLESS SUMMER POOL & SPA SERVICE LLC does not offer warranties.

Contact Information

8205 Estates Pkwy, Plain City, OH 43064

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