Distinctive Marble & Granite

They promptly and professionally came to make a sink change. I was very pleased with the work they performed. Thank you to Drew & Aaron, of # 5 Sincerely, Gail G.

Updated review from previous review left on 8/7/19. The GM Harry was made aware of our situation and immediately acted to remedy the confusion, communication and went above and beyond. He found out the suppliers wouldn’t have the materials for our countertops for at least another month. He could’ve just told us that; but no, he went to a competitor of DMG, hours away, and bought their materials to fabricate our countertops. He even had his fabricators work all weekend to prepare everything and promptly installed them yesterday. His team of installers - Pat, Johnnie, and Rich (Installation Manager), came out and installed our beautiful quartz countertops. The team were professionals in every shape imaginable and truly delivered a high class product! Plumbing was completed today and we now have a fully functional kitchen! I was debating of canceling our job, but after working with DMG before I knew the finish product would be great. I can’t thank Harry, Pat, Johnnie and Rich enough for restoring our faith and demonstrating why they are a great company to work with! DMG has customers for life with us!

The worst. No coordination, last minute changes without regards to the client. Last minute change of sink, late 2 hours on install, damaged 3 walls, scratched floor during demo, no coordination w plumber. When I called at 4:30 pm, the management was gone because they come in at 7 am. When I contacted them they had an attitude. Thank god I hired a contractor to supervise their work, otherwise it would have been worst. Low quality design, too many pieces when it according to my contractor just a couple of seams. A week after I finally spoke, I still have not heard back. Stay away!

I'm leaving this very short and brief. Worst customer service ever. Had to hire an attorney to make it right. They were awful to deal with until after the fact and now every time I write a review complaining about my service they now wanna make it better just so I remove my review.

We had very good information at the beginning of the project. The work was done quickly and on time, and the results were excellent.

Do not, we repeat, NOT use this company. They provided very low quality mable that is pitted and getting worse by the day. We wipe up grit every day even after sealing it several times. No food is safe on this surface because bacteria and other harmful organisms live in the many pits. To make things even worse, their approach to customer service which is to bully customers. The installers had to replace the first piece because it was fabricated so poorly. Everything about the granite and the staff were terrible!

Thank you very much for your marvelous help during my recent kitchen and bathroom renovations. I cannot praise my installers Chuck, Jason and Dylan enough, they were so hard working and in the end made my rooms look beautiful! Your sales representatives Hope and Julie were true professionals. And Bob Claypool , who reconnected my plumbing, even though it was not an easy feat, made it all seem effortless! I would recommend Distinctive Marble and Granite without question.

Huge impact! I only wish that I had had more info about the granite I chose and its imperfections before templating and installation.

Great selection and good prices. My problem was the customer service. I went initially by myself to see what they had and a woman assisted me. A week later I got a follow up call from a man named Patrick. I He could not answer my basic questions. He gave the phone to Lauren, who was very knowledgeable. My husband and I then returned the next day to look at the pieces. Lauren was not available, so we were assisted by yet another woman, who was very helpful. When my husband and I were walking back inside after looking at the slabs outside, the original saleswoman who had helped me looked at our current sales woman and rolled her eyes and pointed to her watch. We relayed this to Lauren who apologized. We will not be using this company when we re-do our kitchen and full baths because of this experience.

It was great. They did great work. They turned out very nice and I am happy with them.

I remodeled my kitchen and picked my granite countertops through DMG. They were professional both on the showroom floor as I picked out my granite and then looked at the templates on the actual piece of stone, but also when they came out to measure and then install the countertops. One countertop had a lip that was 3/4 of an inch too long, and they sent Kole and Pat out the next morning to fix the problem. No quibbling, no hassles.

They did a fantastic job. Very professional at their showroom and very patient while we selected the new granite slab. Punctual for measurements and for installation. Installers did a very good job, were very careful with the tearout of the old counter tops and with everything else in the kitchen. We were very pleased with the final results.

Be far the best part of this company is their installers. The men who put the counters in and do the actual work are WONDERFUL. They were very quick scheduling the install. They came out on a Thursday and found that my sink cabinet couldn't support the load. This was due to the entire bottom being rotted out from damage before I bought the house. The installers were so kind when I was upset and talked me through what I could do to fix it. Once I got the cabinet replaced they came back within two days to install again. The gentlemen who came this time were just as wonderful and got everything in. Their level of knowledge and understanding was phenomenal. I would've said the experience wasn't perfect, but because of the installers I couldn't be happier. I do hope the company understands how valuable these employees are! I would recommend Distinctive Marble and the process with Lowes wasn't bad either.