AQUAMARK SPRINKLER SYSTEMS

MARK RESPONDED QUICKLY TO OUR CALL. THEY WERE ABLE TO SCHEDULE THE SAME WEEK. TECHNICIAN SHOWED UP ON TIME. WORK WAS COMPLETED QUICKLY. HE WAS KNOWLEDGEABLE AND ANSWERED ALL OF MY QUESTIONS.

WHILE WE ARE PLEASED THAT THE PROBLEM SEEMS TO HAVE BEEN FOUND AND REPAIRED, THERE ARE SOME CUSTOMER SERVICE ISSUES...AFTER 2 CALLS THE ANSWERING SERVICE SAID SOMEONE WOULD BE HERE ON FRIDAY TO LOOK AT THE PROBLEM. NO ONE CAME AND NO CALLS ON FRI /SAT /SUN...ON MONDAY AT NOON STILL NO SHOW...SPOKE WITH THE ANSWERING SERVICE AGAIN AND HAD AN IMMEDIATE CALL BACK...ON TUES, AFTER 2 TIME CHANGES HE ARRIVED AND STARTED THE JOB AND WOULD COME BACK ON THURS..NO SHOW / NO CALL. SEVERAL MESSAGES WERE LEFT ON HIS CELL #...NO CALLS WERE RETURNED. ARRIVED ON MONDAY AND COMPLETED WORK...WANTED A CHECK BEFORE LEAVING BUT HAD NO INVOICE OR STATEMENT, SAID HE WOULD DROP INVOICE OFF TUES. AM...IT WAS NECESSARY TO CALL HIM ON WEDS. MORNING TO GET AN INVOICE. FAILURE TO RETURN CALLS AND KEEP SCHEDULED APPOINTMENTS IS A COMMON PRACTICE IN THE SERVICE INDUSTRY THAT CONTINUES TO BE THE NUMBER ONE CUSTOMER COMPLAINT- JOB WAS SATISFACTORY W/ RESERVATIONS.

THEY HAVE BEEN IN BUSINESS FOR 15 YEARS. THEY ONLY FOCUS ON LAWN SPRINKLER SYSTEMS. I THINK THIS IS A HUGE ADVANTAGE AS THEY ARE NOT TRYING TO BE AN ''ALL THINGS TO EVERYONE'' TYPE OF COMPANY. I HAVE ALSO OBSERVED THAT EVEN WHEN THEY COULD HAVE USED CHEAPER MATERIALS AND PERFORMED THE WORK FASTER/QUICKER, THEY DID NOT. THEY HAVE ALWAYS PERFORMED THE WORK AS GOOD AS I WOULD HAVE, THE BENCHMARK FOR ANY SERVICES I CONTRACT. NO, I HAVE NO INVESTMENTS IN THIS COMPANY AND THEY AIN''T KIN!!!