BRICKKICKER HOME INSPECTION

"I am the owner of the company and I remember speaking to the reviewer's husband. I agree that I asked if he wanted me to do anything. He did not make any specific requests except to state he was complaining. Obviously I am disappointed if the client was unsatisfied. If I failed to respond back to him, then I will accept that fault. For the record, our inspector was disciplined for his actions and treatment of the customer."

"At the request of Angie's List representative, I have reviewed this report and need to STATE CLEARLY that this reviewer is not our client. He has no ability to determine whether or not to hire us. He was the seller of the home. In our report, we DID NOT recommend that a new roof be installed, we DID NOT recommend that a heating and cooling contractor be hired to inspect the roof, we DID NOT state that a hot tub was present (we did actually state that no hot tub existed). We did suggest verifying if a hot tub had ever been present. We believe that the owner of the home was angry with the potential buyer because they either did not buy the home or requested information from him after the inspection. Regarding the air conditioner not be inspected, we clearly stated that we could not test the system in the middle of January because it was too cold to safely operate the unit."

"At the request of Angies List representative, we have reviewed this file. WE DON'T know how to respond to this review because this reviewer is NOT listed as our client. The review was written one and a half years after our inspection was performed. For all we know, this person had another inspector perform the inspection. This home was vacant and had experienced flooding prior to our arrival (the clean up crew was present when we performed the inspection)."

"Per request of Angie's List Representative, we have reviewed this report. We are definitely disputing reviewer's comments. First of all, the reviewer is NOT OUR CLIENT so that can't recommend whether to hire us again. I suspect the seller may have been angry at having to make repairs to the home or was angry with the buyer. Our report states presence of carpenter bees with treatment recommended. That is what we are obligated to do under State of Ohio Termite licensing procedures. Our report does NOT state that a living room fireplace exists. Our report states one fireplace is present which is in the basement (our report photograph shows the fireplace in the basement). Our report shows several pictures of suspected "mold" materials in the attic. We cannot and will comment on what a mold abatement company would say to the buyer. We cannot comment on the presence of carpet in the bathroom because we have no photo for support. The inspector radon report stating house was occupied was incorrect. The inspector was disciplined for this oversight. Our inspector did make a mistake by entering the home without permission for the termite inspection. No excuse intended, but he had another inspection in the same neighborhood and he entered the home without permission. He was disciplined for this mistake in judgement. As a company, we wrote the owners of the home an apology letter."

"At request of Angie's List representative, we have reviewed this report. We found many issues with the home listed in the report including a recommendation for further review by several contractor specialists. Our report states the water was on at the inspection. The presence of a State of Ohio well report confirms the water supply as being active. Our inspection did report almost no attic insulation in places of the attic. We did not damage any air tanks in this home. I am the owner of the business. My inspectors have always been upfront with me if something should ever be damaged during an inspection. In addition, the owner of the home would always notify us if something was damaged during an inspection. Regarding the statement that we "disconnected" follow up calls, I will dispute that statement because we were never contacted by this client. Regarding the fees charged, the client ordered several services, thus the total fee charged."