Envirocare Lawn And Landscape LLC
About us
"Professional Care For Your Environment" We're The 1 STOP SHOP For All Your Grounds Maintenance Needs
Services we offer
Irrigation Systems & Equipment, Landscape Contractors, Landscape Contractors, Landscaping & Lawn Services, Snow Removal Service, Tree Service
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 10% | ||
| 15% | ||
| 10% | ||
| 0% |
The work was performed competently but, due to poor estimates and communication on the provider's part, the work was performed much later than we had expected and cost more than twice as much as estimated.
The provider (in business since the late 1990s) visited our property and mailed us an estimate during the first week of April 2014. During the initial visit, he told me he would make precise estimates on the materials needed using an aerial photography service he subscribed to. The bottom line on the estimate was $1800. We accepted. In early May, we called to ask when they would do the work, and they replied mid-May. We were not very pleased, but due to weather delays, this did not seem unreasonable. During the third week of May, I called again and was told that it would be a couple more weeks because they were busy with other customers. Because some of my less-established plants needed mulch soon, I cancelled a small part of the job (the delivery of a few yards of much to my driveway), and instead, we purchased 40 bags of mulch from a local garden shop and applied it to the needy areas ourselves.
The provider finally arrived on June 3 and finished the edging and mulching in 2 days. The work and cleanup were fine. However, 8 days later we received a bill for $4418. We were stunned, and called to get an explanation. A few days later, after reviewing the charges, the estimator/manager we had been dealing with said that the charges were correct and that the original estimate did not cover everything. He contended that it was not possible for him to fully estimate the cost ahead of the work, and he would not budge on the charges.
We have worked with 4 landscapers and lawn maintenance firms on a variety of significant projects over the last 7 years and have never run into this problem before. We fully understand that landscape work involves some uncertainty re timing and work required, but we have never encountered a cost over-run of more than 5 % and then only with notification from the provider. I have never had anyone say that they could not provide a full estimate and would never knowingly agree to such an open-ended deal.
I fault myself for not demanding more specifics on the details of the cost estimate in writing. However, I feel that the provider handled the financial part of this job in a very unbusiness-like, if not downright unethical, manner. I will never recommend them to anyone since there are other landscape firms whose work is just as good and whose cost estimates are much more reliable.
"In response to the contrary, I visited the site met with the homeowner and put together estimates for all requested services. I then re-scheduled another appointment and sat down with the customer and discussed our computerized customer sales form and the prices pertaining the clients project. I explained the proposal thoroughly. the customer signed, initialed and authorized the work to be performed. Attached please find the signed proposal. Thank you."
Some of the plumbing components (valves) outside near basement exit are starting to rust. Not sure if that's expected or not.
Licensing
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