CUTTING EDGE COUNTERTOPS

My experience with Cutting Edge Countertops has been quite a disappointment. I do not recommend them, especially for any large custom work on an estate home. Their installers did an abysmal and sloppy job. Cutting Edge Countertops even made a mistake in measuring and fabricating one of the quartz pieces which caused another delay in installation. They left a huge mess in my kitchen and outside. They did a horrific hack job in cutting out the custom support for one of our islands. They had no template for cutting out the hole for the sink they were supposed to install. They did not measure one of my pieces correctly and made a poor cut onsite so they had to take it back to get re-fabricated which caused yet another 2 weeks delay. They also rushed their work and left one of my island pieces unleveled and I alerted the management about this but they refused to acknowledge it. In less than 2 weeks, that same island countertop of concern was loose and shifted when a guest of mine leaned on it. The countertop moved more than 1.5 inches. Cutting Edge Countertops did not install the island countertop correctly, safely, and securely. When they are onsite, they do not look at the job holistically and notify you about any issues. On their second visit to install, the workers did not call out and suggested that the supporting top to be trimmed back a few inches. The installers placed and glued a quartz countertop section but allowed the underlying support to show. I had to spend additional time and money to correct and trim back the wood support so that it would not show. This unnecessary work could have been avoided if their installers had enough intelligence to see this and simply ask to trim back to ensure a good and beautiful end result. If you value quality work and craftsmanship do not expect to get that kind of service from this company. Their sales manager, David S., told me I should not worry about the bad-cutting job their workers did because the countertop would hide their hack job. I have a beautiful old mansion that I am renovating and I take pride in making sure that the craftsmanship from the inside, underside, and outside of my cabinets and kitchen look beautiful. I was taken aback by their lack of empathy and respect for my home. It was like telling me that I should not worry if they installed bad rusty pipes and old hoses in my vintage classic Mercedes car because when I closed the hood no one would see the flaws. I asked for them to make it right through either a discount or working with me to give me a tabletop using the damaged now remnant piece from their shoddy work. The manager flat out said no. Cutting Edge Countertops want your money upfront before they perform and install the countertops. They will attempt to fix an issue but they will not go above and beyond to make you a satisfied customer. They do not provide quality work. Again I stress do not work with this company save yourself headache and stress stay away from Cutting Edge Countertops.

CEC was terrific to work with. Their estimate based upon our drawing was within a few dollars of the actual cost based upon their measurements. Because of the placement of our sink, we hadn't yet decided the placement of the faucet. They offered to drill the faucet hole as part of installation. They were right on schedule for the measuring and the installation and were extremely professional and helpful. During the installation, they took extreme care with the counters - and everything else in the house. When they left, the kitchen was spotless. They also had great recommendations for what to use to address minor scratches in the soap stone. We couldn't be happier! We definitely recommend them - the customer service, quality and price are a winning combination.

Very well..

The entire process of selecting the countertops all the way through the installation process was great.  Everyone was very professional and the countertops turned out absolutely beautiful.