ARHAUS

Jim was great! He did floor plans for me and was able to determine my needs with space considerations and color coordination to go with the rest of my home. I would highly recommend.

unknown

I purchased a set of dining room chairs for delivery outside the area. Since the company offers internet sales on a national basis, this shouldn't have been a problem. I was given a delivery date of 1 week. I called a few days before to confirm, and was told everything was on schedule. Assigned date came and went, no delivery or contact from company. I called twice before I was able to get a sales person who could give me another date, and I was given a date in the following week. Once again, same thing happened - date passed, no delivery. I called back several times to determine what was going wrong. I finally got a call back with a series of apologies, but no explanation. I was given a target delivery date range (of 1 week) for 2 weeks later - no specific day this time. I asked for a refund of my delivery charge due to the missed dates and lack of responsiveness - but was simply told "no". We will see if the chairs arrive. However, based on the pricing (this is not a low-end store) and quality of service, I would not use them again. They don't seem to care about the customer experience and I would have expected that a company such as this would.