Downs Septic Drain & Excavating

20 mins after the appointment time I called to ask where the were. was told they would be arrive in 45 mins, a total of 1 hour late. At 3:10 I called to see if they were still coming, got no call back. They arrived 1 hour and 20 mins late and they NEVER called me to say they would be late. They cleared one drain, but left it in a puddle of thick mud and it filled up with mud. I had to clean it out myself. Another drain they spent less than 10 mins on, said they couldn't do it and to tear out the concrete driveway to fix it. They had a camera and couldn't tell me what was wrong, they had a snake and didn't snake it, they had a sewer jet and couldn't jet it. I called the owner to ask why they couldn't clear it. Owner, Mike, promised to call me the next day. He NEVER CALLED. I called two more days, NO RESPONSE. It's been two weeks! My basement FLOODS when it rains. They said the drain the cleared would never flood again and it still does.

It was done very well.

exceptional! Professional, friendly...highly recommend!

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This contractor was very informative in explaining how the septic system worked and the parts that make up the system.
Only thing I didn't like was that the current system might not meet the new rules that had just been put into effect and it would be costly to update.

They told us one side of the house was fine, but couldn't even get the camera down the other side -- drainage was broken.  
We called later -- either within that same day or two days after.  Downs promised they would come out to provide a quote for running a new drain on the left side of the house to replace what no longer worked.  We never heard from Downs.  
We did a follow-up call later, again requesting a quote and still did not hear from Downs.

Curteous, quick response time, thorough.

I called Monday morning, they arrived that same afternoon and snaked out the drain within 45 minutes. Both men were very helpful in terms of answering questions and they were sure to clean up before they left. Great job.

They have done my septic system every other year for about 20 years.  They are prompt, reliable, neat, careful and refill the access hole.  They send me a reminder every other year.
I'd recommend them to anyone who needs septic service.

Downs Service is always wonderful.  We have gotten to know the guys over the years and are long time, loyal customers. We have gotten estimates from others, but always come back to Downs, knowing they do the work right, and at a very fair price.  We haven't gotten our bill yet, but know it will be reasonable!

They showed up on time, completed the job without any issues.