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ZNB Construction LLC
Acoustic Ceiling Tiles - Install, Concrete Foundation - Repair, Recovery Service - Water Removal,
About us
ZNB Construction is a family owned business with more than 25 years experience in the residential construction industry. From home repair to complete remodels, we can do it all with professionalism. We listen to our customers and turn their vision from dream to reality delivering the highest quality for the best price. We are a licensed general contractor and general home improvement contractor. Mold or moisture problems? We are also certified mold remediation experts and specialize in removing mold as well as cleaning and revitalizing all of your exterior surfaces using eco-friendly processes. Visit our specialized mold division at www.columbus-environmental.com. ZNB Construction is also a Safe Basements Authorized Dealer. Bowed walls? Water in your Basement? Foundation issues? Our patented basement waterproofing, foundation repair, and crawl space systems can fix those problems and often in a much less invasive process than our competitors. Call today for your free estimate.
Business highlights
15 years of experience
Services we offer
We are a full-service remodeling company specializing in all facets from small kitchen and bath remodels to complete home and commercial renovations. From home improvement to new construction, and much more., roofing, we can do it all providing top quality work at competitive prices. Other services include painting, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.214 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 7% | ||
| 7% | ||
| 0% | ||
| 14% |
Showing 1-14 of 14 reviews
Angie S.
Dec 2018
The "Safe Basements of Ohio" and "Columbus Environmental" divisions of ZNB Construction, LLC performed work at our home between October 23 and November 1, 2018. We are currently and continue to experience worsening damage at our home caused by the crews from this company and their subcontractor. We are pursuing formal action to ensure this does not happen to any other customer. Please see our detailed review under "Safe Basements of Ohio" -- which includes photographs of the damage and condition of our basement after we spent nearly $10,000.00 to waterproof it. Repeated attempts to reach the owner, Neil Bookout, to arrange for repairs he promised have been ignored.
Richard E.
Mar 2016
We worked with ZNB Construction for a major master bath remodel, expanding a second 1/2 bath to a full bath, and a few other side jobs completed concurrently. The overall experience was very positive and we would highly recommend ZNB Construction for similar projects.
Key factors in recommending ZNB Construction are:- Cost - We had numerous estimates done and the cost for ZNB was extremely competitive.
- Unexpected project additions - We did have some fairly major wood rot in a wall in the master bath that was unanticipated and was a mandatory fix. The added project estimate for remediation from ZNB was very fair and we did not feel that they took advantage of the situation.
- Communication - It was extremely easy to communicate with ZNB (particularly Neil Bookout) and they were very responsive over all channels of communication (text, email, phone). We found the ability to easily communicate about the project to be key to proper handling of challenges and successful completion.
- Handling of project challenges - There were a couple minor setbacks that were handled very well. An electric short during work blew out our garage door opener. This could have resulted in a stressful situation and finger pointing on who was liable for the damage. Instead, ZNB immediately replaced the garage door opener with a new unit. A bathroom vanity sustained minor damage during work and ZNB brought in a company that specialized in repairing such units to restore it to an "as new" state and expressed willingness to replace the vanity if the repair wasn't good enough (it was, no replacement was necessary).
- Additional jobs - We came up with a few additional optional jobs over the course of the remodel and ZNB Construction was more than willing to take them on immediately and quoted very reasonable prices for them.
- Final product - We ended up with a quality master bathroom that matched our vision for what we were trying to achieve and are excited to use for the next 20+ years. The additional projects were also all successful.
Overall, working with ZNB Construction was an easy and successful experience. While the project did not go perfectly (which is virtually impossible for any project of this size), ZNB Construction minimized issues and dealt with the issues that did occur. If you are looking for a fairly priced major remodel with a company that makes the project painless, ZNB Construction should be considered for the job.
Key factors in recommending ZNB Construction are:- Cost - We had numerous estimates done and the cost for ZNB was extremely competitive.
- Unexpected project additions - We did have some fairly major wood rot in a wall in the master bath that was unanticipated and was a mandatory fix. The added project estimate for remediation from ZNB was very fair and we did not feel that they took advantage of the situation.
- Communication - It was extremely easy to communicate with ZNB (particularly Neil Bookout) and they were very responsive over all channels of communication (text, email, phone). We found the ability to easily communicate about the project to be key to proper handling of challenges and successful completion.
- Handling of project challenges - There were a couple minor setbacks that were handled very well. An electric short during work blew out our garage door opener. This could have resulted in a stressful situation and finger pointing on who was liable for the damage. Instead, ZNB immediately replaced the garage door opener with a new unit. A bathroom vanity sustained minor damage during work and ZNB brought in a company that specialized in repairing such units to restore it to an "as new" state and expressed willingness to replace the vanity if the repair wasn't good enough (it was, no replacement was necessary).
- Additional jobs - We came up with a few additional optional jobs over the course of the remodel and ZNB Construction was more than willing to take them on immediately and quoted very reasonable prices for them.
- Final product - We ended up with a quality master bathroom that matched our vision for what we were trying to achieve and are excited to use for the next 20+ years. The additional projects were also all successful.
Overall, working with ZNB Construction was an easy and successful experience. While the project did not go perfectly (which is virtually impossible for any project of this size), ZNB Construction minimized issues and dealt with the issues that did occur. If you are looking for a fairly priced major remodel with a company that makes the project painless, ZNB Construction should be considered for the job.
Dave M.
Nov 2015
Good
Response from ZNB Construction LLC
"Thank you for your review! We appreciate your business!"
Carol H.
Sep 2015
.
Response from ZNB Construction LLC
"[Member name removed], You purchased a shower stall that was a completely configuration than your existing shower which involved more time and material. When we attempted to speak with you regarding the issue, you were asleep from your medication. We agreed to change out your existing shower stall for a similar style. However, you purchased a style that involved re-routing the plumbing and drain line which involves considerably more work than initially contracted for. I apologize that we are unable to complete the shower stall for you. We did however complete all of the remaining items on your list with no complaints. I feel you are using Angie's List to pressure me to perform additional work and incur additional expenses with no recourse. I do hope you appreciate the remaining items we did complete for you at a very reasonable price. If you recall, we also made several trips to hardware stores at no charge when you were responsible for providing all material and parts. Thank you, Neil Bookout"
Demetra W.
Aug 2015
unknown
Response from ZNB Construction LLC
"Thank you for your review! We appreciate your business!"
Kevin K.
Aug 2015
Overall we were very pleased with the work completed. There was a scheduling issue where we were not informed of a change in date and the new date conflicted with a planned vacation. However, the delay was minor. When the crew arrived they spent a good deal of time talking through the job and gathering all of the requirements to make sure they were incorporating all of our wishes. The crew was friendly and professional. Everything was completed in just a few days and would have been faster had it not been for bad weather. We love our finished porch and we will be reaching out to ZNB again in the future for other projects.
Response from ZNB Construction LLC
"Thank you for your review! It was a pleasure working with you and we look forward to working with you in the future!"
Paul M.
May 2015
unknown
Response from ZNB Construction LLC
"Thank you for your review! We appreciate your business!"
Patricia D.
Apr 2015
It was fine. I had no complaints. He was friendly. He was on time. He brought the stuff that he was going to bring. He worked diligently. I don't recall him being late or anything. That wasn't the problem. It just took a little longer than I thought. That is why I gave him an overall B.
Response from ZNB Construction LLC
"Thank you for your review! We appreciate your business."
Marisue B.
Mar 2015
It didn't go so well. They knew ahead of time what needed work to be done. The tech came but didn’t have a ladder. He had to wait in the driveway for someone to bring a ladder. The 2nd person helped the first person, but they both seemed confused on what to do. In the end, they ended up doing part of the work; the actual work time was only an hour -- if that. They said that they had an association with someone who works in roofing. However, I’ve never heard back from them. I also needed some water spouting cut down. I asked the worker if they could do that, and the worker said it'd cost a lot of additional money -- even though they didn't fulfill the entire 4 hour time block that I had bought.
Response from ZNB Construction LLC
"Dear [member name removed], This is the first I have become aware of your dissatisfaction and I apologize sincerely you were not happy with our services. I just pulled your work order. It notes that the work on your list was completed with your signature indicating "work has been satisfactorily completed". It also notes that our roofer was to come back on 12/22/14 to repair the hole in the gable above the garage. I confirmed that he did go do that repair and it wasn't necessary that you be home. He apparently forgot to leave a copy of that for you to know it was done. Unless a problem was brought to my attention, if paperwork was submitted to my office that the work is completed to the customer's satisfaction, I did not know there was an issue. I am sorry you were not happy with the work. Please call my office at 614-317-3090 to schedule an appointment for me to review this with you and see what we can do to remedy the situation for you. Our number one goal is to ensure every customer is a satisfied customer. Neil Bookout Owner, ZNB Construction, LLC"
Leisa K.
Feb 2015
unknown
Response from ZNB Construction LLC
"Thank you for your review! It was a pleasure working with you!"
Bernard B.
Jan 2015
Excellent
Response from ZNB Construction LLC
"Thank you for your review! We appreciate your business!"
ALLISON K.
Jan 2015
GREAT KEN VERY QUICK, KIND AND DILIGENT
Response from ZNB Construction LLC
"Thank you for your review! We appreciate being able to work with you. We are always trying to improve our customer service and take non A ratings very seriously, so if you would kindly clarify or have suggestions for improving our responsiveness, we would love to hear them."
Pamela A.
Nov 2014
The work was finished on time and on estimate. The men that painted did a good job. I will have no problem using this company again when more work is needed on my house. I'd hired a subsidiary of ZNB to take care of a mold problem before and that and this decision was the correct one for me. I paid $600 for entire house excluding bath since that room is tiled and this is a small house. I found this price very reasonable.
Response from ZNB Construction LLC
"Thank you for your review! We appreciate your business!"
Jason B.
Oct 2014
I closed on my new home this summer and being an older house, it needed a lot of work to make it functional. After receiving several quotes, I selected ZNB Construction to do the work. They gave me a good price and listened to me when it came to how I wanted the job done. I ended up hiring them to replace the roof, install all new windows, new gutters, and all of the exterior painting. They gave my new house a complete makeover and I am very pleased with the results. I even had them do some work inside as well. I had a great experience with them and would definitely recommend them for any interior or exterior remodeling projects. They do it all and do it well.
Response from ZNB Construction LLC
"Thank you for your review! We appreciate your business!"
Licensing
State Contractor License Requirements
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FAQ
ZNB Construction LLC is currently rated 4.2 overall out of 5.
ZNB Construction LLC accepts the following forms of payment: CreditCard
Yes, ZNB Construction LLC offers free project estimates.
No, ZNB Construction LLC does not offer eco-friendly accreditations.
No, ZNB Construction LLC does not offer a senior discount.
No, ZNB Construction LLC does not offer emergency services.
No, ZNB Construction LLC does not offer warranties.