ZNB Construction LLC

ZNB has declared bankruptcy and listed us as a creditor. Our job is unfinished.

The "Safe Basements of Ohio" and "Columbus Environmental" divisions of ZNB Construction, LLC performed work at our home between October 23 and November 1, 2018. We are currently and continue to experience worsening damage at our home caused by the crews from this company and their subcontractor. We are pursuing formal action to ensure this does not happen to any other customer. Please see our detailed review under "Safe Basements of Ohio" -- which includes photographs of the damage and condition of our basement after we spent nearly $10,000.00 to waterproof it. Repeated attempts to reach the owner, Neil Bookout, to arrange for repairs he promised have been ignored.

We worked with ZNB Construction for a major master bath remodel, expanding a second 1/2 bath to a full bath, and a few other side jobs completed concurrently. The overall experience was very positive and we would highly recommend ZNB Construction for similar projects. Key factors in recommending ZNB Construction are:- Cost - We had numerous estimates done and the cost for ZNB was extremely competitive. - Unexpected project additions - We did have some fairly major wood rot in a wall in the master bath that was unanticipated and was a mandatory fix. The added project estimate for remediation from ZNB was very fair and we did not feel that they took advantage of the situation. - Communication - It was extremely easy to communicate with ZNB (particularly Neil Bookout) and they were very responsive over all channels of communication (text, email, phone). We found the ability to easily communicate about the project to be key to proper handling of challenges and successful completion. - Handling of project challenges - There were a couple minor setbacks that were handled very well. An electric short during work blew out our garage door opener. This could have resulted in a stressful situation and finger pointing on who was liable for the damage. Instead, ZNB immediately replaced the garage door opener with a new unit. A bathroom vanity sustained minor damage during work and ZNB brought in a company that specialized in repairing such units to restore it to an "as new" state and expressed willingness to replace the vanity if the repair wasn't good enough (it was, no replacement was necessary). - Additional jobs - We came up with a few additional optional jobs over the course of the remodel and ZNB Construction was more than willing to take them on immediately and quoted very reasonable prices for them. - Final product - We ended up with a quality master bathroom that matched our vision for what we were trying to achieve and are excited to use for the next 20+ years. The additional projects were also all successful. Overall, working with ZNB Construction was an easy and successful experience. While the project did not go perfectly (which is virtually impossible for any project of this size), ZNB Construction minimized issues and dealt with the issues that did occur. If you are looking for a fairly priced major remodel with a company that makes the project painless, ZNB Construction should be considered for the job.

Good

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unknown

Overall we were very pleased with the work completed. There was a scheduling issue where we were not informed of a change in date and the new date conflicted with a planned vacation. However, the delay was minor. When the crew arrived they spent a good deal of time talking through the job and gathering all of the requirements to make sure they were incorporating all of our wishes. The crew was friendly and professional. Everything was completed in just a few days and would have been faster had it not been for bad weather. We love our finished porch and we will be reaching out to ZNB again in the future for other projects.

unknown

It was fine. I had no complaints. He was friendly. He was on time. He brought the stuff that he was going to bring. He worked diligently. I don't recall him being late or anything. That wasn't the problem. It just took a little longer than I thought. That is why I gave him an overall B.

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It didn't go so well. They knew ahead of time what needed work to be done. The tech came but didn’t have a ladder. He had to wait in the driveway for someone to bring a ladder. The 2nd person helped the first person, but they both seemed confused on what to do. In the end, they ended up doing part of the work; the actual work time was only an hour -- if that. They said that they had an association with someone who works in roofing. However, I’ve never heard back from them. I also needed some water spouting cut down. I asked the worker if they could do that, and the worker said it'd cost a lot of additional money -- even though they didn't fulfill the entire 4 hour time block that I had bought.

unknown

Excellent

GREAT KEN VERY QUICK, KIND AND DILIGENT

The work was finished on time and on estimate. The men that painted did a good job. I will have no problem using this company again when more work is needed on my house. I'd hired a subsidiary of ZNB to take care of a mold problem before and that and this decision was the correct one for me. I paid $600 for entire house excluding bath since that room is tiled and this is a small house. I found this price very reasonable.

I closed on my new home this summer and being an older house, it needed a lot of work to make it functional. After receiving several quotes, I selected ZNB Construction to do the work. They gave me a good price and listened to me when it came to how I wanted the job done. I ended up hiring them to replace the roof, install all new windows, new gutters, and all of the exterior painting. They gave my new house a complete makeover and I am very pleased with the results. I even had them do some work inside as well. I had a great experience with them and would definitely recommend them for any interior or exterior remodeling projects. They do it all and do it well.