Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Bonnie C.
Sep 2014
Hardware & Home Improvement Stores
We bought property to build a camp. We called RW Sidley, the North Kingsville Ohio location, because we were having a culvert installed and were told by the culvert distributor that we had to put a certain type of gravel over top. When we called RW Sidley this morning to inquire, we explained in detail our project and asked for suggestions, considering they are indeed a gravel distributor. We knew we needed a type of gravel that would "pack."
RW Sidley's representative told use what gravel (wash gravel) would be best, then gave us a price of $38 per ton and we needed 8 tons. We were having it delivered as well. The total cost would be $348 which included delivery.
When RW Sidley's driver arrived, he told us that it was his opinion that this gravel was not the right gravel but the owner suggested it. After the dumped the gravel and spread it, we tipped the driver $50 and he went on his way. We were told that we could drive over it no problem by RW Sidley. Well, we did and it was a problem as we got stuck and sunk in the gravel. We had to get towed out.
We called RW Sidley to complain. We explained even his driver said the gravel was not the right product for our project. The representative who identified himself as the owner became combative. He insisted that was the best product that he had for that project, that his driver would never say such a thing, and that "we needed another layer of another type of gravel" in order to drive over the culvert . To which we then asked why he wouldn't have mentioned this when we called and he was selling us on his product/service. The "owner" was extremely unprofessional and told us, "once it hits the ground, it can't be returned." I am convinced the person we spoke with is not the owner, and plan to call their corporate office to complain and ask for our money back. If I do get it back, I will update my review, but I am not hopeful.
I would not recommend RW Sidley based on their poor customer service and unprofessionalism. Imagine, being told this is the product you need, you agree to buy it, then when you go to use it, you get stuck, in the middle of the woods with no one around and limited cell phone service and had to get towed. Then calling the company you bought the product from and get no sympathy for the terrible experience that they caused! RW Sidley just did not care. They took our money (we found out we were overcharged from another gravel distributor) and that was it.
Beware if thinking of using this business!
North Kingsville
3026 E. Center Street
North Kingsville, OH 44068
(440) 224-2664
Fax - (440) 224-2667
RW Sidley's representative told use what gravel (wash gravel) would be best, then gave us a price of $38 per ton and we needed 8 tons. We were having it delivered as well. The total cost would be $348 which included delivery.
When RW Sidley's driver arrived, he told us that it was his opinion that this gravel was not the right gravel but the owner suggested it. After the dumped the gravel and spread it, we tipped the driver $50 and he went on his way. We were told that we could drive over it no problem by RW Sidley. Well, we did and it was a problem as we got stuck and sunk in the gravel. We had to get towed out.
We called RW Sidley to complain. We explained even his driver said the gravel was not the right product for our project. The representative who identified himself as the owner became combative. He insisted that was the best product that he had for that project, that his driver would never say such a thing, and that "we needed another layer of another type of gravel" in order to drive over the culvert . To which we then asked why he wouldn't have mentioned this when we called and he was selling us on his product/service. The "owner" was extremely unprofessional and told us, "once it hits the ground, it can't be returned." I am convinced the person we spoke with is not the owner, and plan to call their corporate office to complain and ask for our money back. If I do get it back, I will update my review, but I am not hopeful.
I would not recommend RW Sidley based on their poor customer service and unprofessionalism. Imagine, being told this is the product you need, you agree to buy it, then when you go to use it, you get stuck, in the middle of the woods with no one around and limited cell phone service and had to get towed. Then calling the company you bought the product from and get no sympathy for the terrible experience that they caused! RW Sidley just did not care. They took our money (we found out we were overcharged from another gravel distributor) and that was it.
Beware if thinking of using this business!
North Kingsville
3026 E. Center Street
North Kingsville, OH 44068
(440) 224-2664
Fax - (440) 224-2667
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FAQ
R W SIDLEY INC is currently rated 1.0 overall out of 5.
No, R W SIDLEY INC does not offer free project estimates.
No, R W SIDLEY INC does not offer eco-friendly accreditations.
No, R W SIDLEY INC does not offer a senior discount.
No, R W SIDLEY INC does not offer emergency services.
No, R W SIDLEY INC does not offer warranties.