B & B PLUMBING & HEATING CO
About us
WHY USE B&B? We offer Expert Service, Guaranteed Pricing, and a minimum 90 day warranty (unless your toddler flushes a hot wheels down the line we just cleaned out!) We are professionals not handymen. Our HVAC technicians and Plumbing technicians routinely attend classroom and practical training so they stay up to date on the latest industry trends. Ask our plumbers about their last tankless water heater class, ask our hvac techs about their last Carrier class. YOUR HOME is probably the largest investment you'll ever make. When you need repairs, you want the technicians who make the repairs to be professional, trustworthy, and courteous.
Business highlights
Services we offer
Business, Homes, Restaurants."BASICS" - all plumbing needs large or small - water heaters, boilers, grease traps, high end or basic faucets/fixtures, humidifiers, ice machines, jetting, need a new a/c or furnace (CARRIER & others). Restaurants - backflows, no a/c, oil furnaces, sewer problems. All hvac needs - no heats, thermostats, walk-in freezers/coolers. Special items - tankless water heaters, water softeners, weird noises, wells., whole house water filters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 8% | ||
| 8% | ||
| 0% |
"Our last service call for (removed member name) was in May 2011, so he waited over 4 years to write his review. We did work for the (removed member name) from 10/09 to 5/11. During 2009 and 2010, we did both plumbing and HVAC work for their family, including the purchase of an HVAC service agreement and other repairs. (removed member name) were told by our technician, and saw on their invoices, the benefits we provide to our service agreement customers - we do not charge a dispatch fee and give a 15% discount on repairs to service agreement customers. In 2010 the (removed member name) let their service agreement lapse (they would have received 2 reminder postcards and a reminder email about service agreements). In 2011 we did three service calls for the (removed member name) - replaced a thermostat they knocked off a wall; changed out a warranty gas valve; and, put 3# of Freon into their air conditioner when it was not cooling. (removed member name) approved the prices for our work, signed the tickets, and paid for all 3 service calls. Some time after the third service call, (removed member name) came to our office to complain about the prices his wife had agreed to. (1)We reminded him that his service agreement had lapsed, and offered to let him renew it retroactively to receive the benefits (he would have paid $99 to reactivate the service agreement, and received $150-200 refund on the work we had done). (2)We reminded him his wife had approved the work and the prices. (3)We reviewed the charges on the work we did for him but did not see that an adjustment was warranted other than, again, offering him the service agreement retroactively, which would have saved him money. (removed member name) did not want a new service agreement, he simply wanted us to lower his bills. He became angry, and threatened to tell all his friends and neighbors. We encourage all B&B's customers to ask for the price of the repairs before our technician does the work. If you do not agree with the price, do not approve it and have us do the work."
"We have done work for the (removed member name) since 2010, so they are familiar with our prices and procedures. In January 2015 we were called to their home to install a toilet they had purchased. When the toilet was taken up, we found the flange under the toilet was cracked and leaking. We charged the (removed member name) for the installation of the toilet they provided and the parts we provided to repair the flange. They approved the invoice and paid for the work. We heard no complaints about the quality of our work the day we installed the toilet. We heard no complaints about the price of our work the day we installed the toilet. We heard no complaints after the installation that they were having any problems with the toilet. Therefore, we do not know why (removed member name) gave us a "C" grade."
"[member name removed] Thank you for the overall positive feedback on the plumbing work we did for you. Our apologies that our technician did not clean up properly. That IS an expectation of ours, that our technicians leave the site as clean as they found it (if not cleaner!). As an apology, we are mailing you a coupon for $50.00 off the next job you have B&B do for you, whether plumbing, air conditioning, or heating."
"Mr. [member name], we work hard to provide professional, high-quality service, and it is a pleasure to hear from a "satisfied customer" like you. THANK YOU!"
The entire staff was extremely courteous, friendly and helpful! I joked that Marvin was so adept with the heavy equipment that he could diaper a baby with that back hoe! The staff worked very well together and kept me updated on the project. I would hire them again in a second! Good job!
"Ms. [removed member name]- we are obviously DELIGHTED to receive such a glowing review. Thank you so much!"
Licensing
State Contractor License Requirements
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